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LiveHelpNow Help Desk and Live Chat Integration

module LiveHelpNow Help Desk and Live Chat Integration

Ontwikkeld door Community developer
  • PrestaShop
    1.3.0.1 - 1.7.0.6
module - Ondersteuning & Online chat - LiveHelpNow Help Desk and Live Chat Integration - 1
module - Ondersteuning & Online chat - LiveHelpNow Help Desk and Live Chat Integration - 2
module - Ondersteuning & Online chat - LiveHelpNow Help Desk and Live Chat Integration - 3

Presentatie

Fully integrated customer service suite meeting all of your customer's needs.
Quick and easy installation.

Wat deze module u te bieden heeft

Klantrelatie Verbetert de klantrelatie

  • Get Up & Running, Securely - Fully integrated customer service suite meeting all of your customer's needs. Quick and easy installation, no setup fees, no contracts. Hosted with 99.9% uptime and financial grade AES-256 bit encryption.
  • Brand & Go Mobile - Universal mobile access, and compatibile with all browsers. Match your site's branding by customizing visitor facing windows. Analyze data with LiveHelpNow reports or integrate with your own.
  • Work as a Team - Clear, intuitive operator panel. Realtime agent monitoring. Quietly coach operators with whisper technology.
  • Build a Better Help Desk - LiveHelpNow systems are designed to maximize your productivity. Combine them to create a fully streamlined, intuitive customer service suite.
  • Usability, Functionality and Dedicated Support You won't find anywhere else!


Why choose our module:
We build user and platform friendly modules;
All our developers are certified by PrestaShop;
We can make custom modifications for the module and for your shop - contact us;

Kenmerk

  • Realtime Visitor Monitoring: Do you know who your site visitors are? Are they more than just numbers to you? Get to know your visitors better by viewing helpful information about each one; like where they are from, how they found your site, if they are a returning visitor and even the search engine that sent them.
  • Create Customer Lists: Would you like to inform your customers of an upcoming sale, a special event on your site, or just analyze your customer base? LiveHelpNow creates exportable lists of your customers so you can see them as real people and not just statistics.
  • Gain Social Insights: Why wait for a “like” to learn about your customers interests? Chats display your visitor’s open social network profiles. Do you have products that match their tastes? Chances are, your visitor’s social data can guide your chat operators into making a sale.
  • Custom Information Feed: Your visitor’s behavior is saying something. Read between the lines. The information feed gives the chat operator a full picture of what your customers are up to. What’s in their shopping cart? Which products are they browsing? Could they use some help? Use the facts to close a sale.
  • Visitor Triggers: Every sale starts out as that crucial moment when your product’s price matched it’s benefit for your customer. Think of visitor triggers as an insider tip on precisely when and how to present those benefits in a personalized way that seals the deal. Visitor triggers can notify agents in real time when visitors complete desired actions, send out custom chat invitations automatically, and accommodate custom scripts so you can present special offers. Automate the sales process with Visitor Triggers.
  • LiveHelpNow Reporting and Analytics: The facts don’t lie. Right now there is a wealth of information on your site holding vital clues to your perfect sales formula. LiveHelpNow Analytics focus in on the data that matters most to your bottom line, including a wealth of operator and website performance reports.
  • Unlimited Canned Messages: A well thought out reply makes the best first impression. Be ready for any customer service conversation with unlimited responses to common questions. Don’t limit your pre-made replies to text; add useful links and images as well, while safeguarding your grammar with spell check on the fly.
  • Instant Language Translation: We've harnessed the power of Google Translate in order to provide you with realtime language translation in a chat session. If your customer's first language is something other than English, they can now type in the language they're most comfortable with and their text will be translated, on the fly, along with your replies.
  • Chat on the Go with Mobile Apps: LiveHelpNow Apps are available for iPhone, Android devices or use any internet connected mobile device to chat with customers. Your customers can chat with you on the go as well, using any browser or mobile device!
  • Offline Messaging: Receive messages even when you're offline. Keep track of the big picture by adding Email-Ticket Management and Call Management systems to accommodate customers 100% of the time.
  • 24/7 Contact: Even if you don’t have round the clock support, give your customers an opportunity to reach out and let you know they have questions. When customers can fill out call back forms, it shows them you value their interest in your site. A missed phone call can easily be a lost sale.
  • Customizable Form: Collect the information from your customers that matters most to you with a customizable web form. Order your call backs as you desire and assign them to any available operators.
  • Record Call Logs: Keep transcripts of callbacks and incoming calls for training purposes and quality assurance. Tag calls with labels for later review and analysis.
  • Filter through Conversations: Choose what callbacks and call logs you would like to see. Lookup a customer's entire callback history or create a custom filter based on specific information, like status, assignment, date created and much more.

Ondersteuning en updates

U profiteert automatisch van 3 maanden ondersteuning bij dit product.

Tot 90 dagen na de aankoop profiteert u van technische en functionele ondersteuning en van toegang tot beschikbare updates voor dit product.


Kies de optie Zen om 12 maanden lang te profiteren van een goed werkend product!

Met de optie Zen heeft u gedurende een jaar na aankoop toegang tot ALLE updates van het product. De ontwikkelaar van het product beantwoordt via de mail al uw technische en functionele vragen.


Wat is de optie Zen?


De optie Zen omvat twee services:

  • - een onbeperkte aftersales-service tijdens de optieperiode;
  • - toegang tot alle updates van dit product in deze periode.

De optie Zen is tegen een gunstige prijs beschikbaar op het moment van de aankoop van dit product, maar u kunt deze ook aanschaffen na aankoop, dit vanuit uw klantaccount.rnDe optie is geldig tot een jaar na de aankoopdatum van uw product. Hoe vroeger u 'm koopt, hoe langer u ervan profiteert!


Wat omvat de Option Zen?


De optie Zen omvat:

  • antwoorden op vragen over het gebruik van de module/het thema;
  • oplossingen van technische problemen met de module/het thema;
  • toegang tot alle updates van de module/het thema.

Onderstaande diensten zijn niet inbegrepen in de optie Zen:

  • specifieke personalisering en ontwikkeling;
  • de installatie en update van de module/het thema:
  • het oplossen van problemen met de services van derde partijen, de hosting of de server, of met de software van PrestaShop.

Aanbeveling

Read the documentation

Wat uw klanten zullen waarderen

  • Fast
  • Secure
  • Reliable
  • Scalable
  • Enjoyable
  • Unbeatable

Installatie

  • Download the module from your account
  • Go to your shop's dashboard
  • Go to Modules
  • Click Add Module and select the archive you've downloaded from your computer
  • Install the module
  • Vaak samen gekocht

    LiveHelpNow Help Desk and Live Chat Integration
    To Do List (in your back office)
    Dashboard - Categorieën
    • Community developer Ontwikkeld door

      PrestaShop v1.3.0.1 - v1.7.0.6 Compatibiliteit

    • PrestaShop Ontwikkeld door

      PrestaShop v1.6.0.4 - v1.7.2.1 Compatibiliteit

    • PrestaShop Ontwikkeld door

      PrestaShop v1.6.0.4 - v1.7.2.1 Compatibiliteit

    $109.97 Voeg alle drie toe in uw winkelmand

    Andere artikelen van dezelfde ontwikkelaar - Toon meer details

    Wat is er nieuw in versie 1.0.1(2017-01-14)

    • Initial release

    Over de ontwikkelaar

    Community developer

    Vragen?
    Hulp nodig?

    De ontwikkelaar antwoordt u in het
    en fr it es

    $39.99

    Voordelen:

    • 3 maanden gratis ondersteuning (Meer informatie)
    • Ontwikkeld door een Top Developer
    • Documentatie inbegrepen
    • Compatibiliteit v1.3.0.1 - v1.7.0.6

    • Versie 1.0.1 (2017-01-14)

    • is al vertaald in het en cs de es fr hu nl pl pt ro ru

    Vragen? Neem contact op met de ontwikkelaar!
    De ontwikkelaar antwoordt u in het

    en fr it es