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Knowband - Deskoid Helpdesk

module Knowband - Deskoid Helpdesk

Ontwikkeld door Knowband
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De gemiddelde waardering omvat alle beoordelingen van de afgelopen zes maanden.

  • Modules
    Partner Creator
  • PrestaShop
    1.6.0.4 - 1.7.4.0
module - Klantenservice - Knowband - Deskoid Helpdesk - 1
module - Klantenservice - Knowband - Deskoid Helpdesk - 2
module - Klantenservice - Knowband - Deskoid Helpdesk - 3
module - Klantenservice - Knowband - Deskoid Helpdesk - 4
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module - Klantenservice - Knowband - Deskoid Helpdesk - 6
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module - Klantenservice - Knowband - Deskoid Helpdesk - 8

Presentatie

This module integrates a helpdesk ticket system on your store using which your customers can contact you regarding their issues or queries. Messages are shown in thread view to both admin and customer providing a unified customer service experience.

Wat deze module u te bieden heeft

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Conversies Valoriseert uw producten

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Conversies Stimuleert uw bezoekers hun aankopen af te ronden

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Navigatie Optimaliseert de gebruikerservaring

This Prestashop desktop helpdesk module integrates a helpdesk ticket system on your Prestashop store using which your customers can contact you regarding their issues or queries. Messages are shown in thread view to both admin and customer providing a unified customer service experience.
 
Did you know that "It is 6-7 times more expensive to acquire a new customer than it is to keep a current one.". So, acquiring new customers is easy, retaining them is not, especially when your customer service is not satisfying. It occurs because of the lack of a proper helpdesk support system. 
 
When customer acquisition and retention have become so difficult and competition from your rivals sites in on full fledge, you cannot afford to lose your customers for any reason. This Prestashop customer helpdesk module helps you to eliminate one crucial reason for bad customer experience on your store- Improper customer service or helpdesk. By installing this professional helpdesk system your customers and visitors will be so easily able to contact you by simply creating a ticket. The best part- you receive all your customer's queries, complaints, and grievances on a central interface on the backend of your store. There you have got some advanced controls to manage the tickets and reply to every communication from your users.

  • No Monthly Subscription required to maintain this Prestashop customer contact plugin.
  • The Prestashop ticket system improves customer service experience.
  • The Prestashop contact us addon lets you reply to every communication from the customers. 
  • The Prestashop desktop helpdesk helps you to gain new customers with your quick customer support.
  • The Prestashop customer helpdesk addon helps you to retain your old customers by solving their grievances.  
  • The Prestashop plugin helps you to quickly reply to your customer's queries and complaints. 
  • The Prestashop ticket system module helps you to manage all your tickets from a central location at the backend. 
  • All the details regarding the tickets raised are mentioned in the back office of this Prestashop module.
  • You can also view all the conversations between you and the customers from the back-office of the Prestashop contact us addon.
  • Ticket status and priority change can be easily done by the merchant.

Kenmerk

  • The Prestashop customer helpdesk allows the customers to create a ticket from the website front.
  • The Prestashop customer helpdesk module helps in the management of the tickets raised by the customers.
  • Administration can set the priority of the ticket at the backend of the Prestashop addon.
  • Ticket status can also be updated by the Administration.
  • Back office of this Prestashop plugin has a good interface to view all ticket's with all the details.
  • Instant notification whenever there is some new message.
  • List of customers generating tickets with their contact information is also mentioned in the back office of the Prestashop customer contact.
  • Admin can also give pre-defined topics to the customers to generate a ticket.
  • Customers can also view the status of the ticket from the front end of the Prestashop ticket system.
  • The customer can also mail to the admin regarding the ticket he/she has generated.
  • No monthly subscription required in this Prestashop contact us addon.
  • The Prestashop desktop helpdesk module is configured with your email address and IMAP settings. 
  • Admin can also browse the tickets topic wise.
  • The Prestashop customer helpdesk module allows the admin to put a ticket on hold. 
  • The Prestashop customer contact plugin mobile responsive.
  • The Prestashop ticket system is multi-store compatible.
  • The Prestashop contact us addon is multi-language compatible.

Vaak samen gekocht

Voeg "Knowband - Deskoid Helpdesk" toe aan uw winkelwagentje, samen met:

  • This module allows you to upload any type of files (pdf, docx, jpg, zip...) for your customers. You can classify them in categories, enter their names and descriptions.You can choose which Customer groups can see and download the files.

    $5999
  • De Algemene Verordening Gegevensbescherming (AVG) treedt op 25 mei 2018 in werking, zorg ervoor dat uw winkel voldoet aan de verplichtingen van deze Europese regelgeving! De officiële module AVG-conformiteit is ontwikkeld door het PrestaShop-team onder begeleiding van onze AVG-specialisten. Het is de enige module die een complete, aangepaste oplossing voor uw site biedt en de persoonsgegevens

    $9599

Wat uw klanten zullen waarderen

  • Easy and responsive interface for the customer to contact the admin of the site.
  • It increase's the trust factor in the customers to place an order on the store because if something goes wrong they can easily contact you.
  • Customers can easily check the status of the tickets which he/she has generated.
  • Customers can directly message to the support from the front end interface only.
  • Customers can see their old tickets
  • Customers can even reply to admin reply from their Email system, they don't need to open the site to revert back to admin's message.

Ondersteuning en updates

U profiteert automatisch van 3 maanden ondersteuning bij dit product.

Tot 90 dagen na de aankoop profiteert u van technische en functionele ondersteuning en van toegang tot beschikbare updates voor dit product.

Kies de optie Zen om 12 maanden lang te profiteren van een goed werkend product!

Met de optie Zen heeft u gedurende een jaar na aankoop toegang tot ALLE updates van het product. De ontwikkelaar van het product beantwoordt via de mail al uw technische en functionele vragen.

Wat is de optie Zen?

De optie Zen omvat twee services:

  • een onbeperkte aftersales-service tijdens de optieperiode;
  • toegang tot alle updates van dit product in deze periode.

De optie Zen is tegen een gunstige prijs beschikbaar op het moment van de aankoop van dit product, maar u kunt deze ook aanschaffen na aankoop, dit vanuit uw klantaccount. De optie is geldig tot een jaar na de aankoopdatum van uw product. Hoe vroeger u 'm koopt, hoe langer u ervan profiteert!

Wat omvat de Option Zen?

De optie Zen omvat:

  • antwoorden op vragen over het gebruik van de module/het thema;
  • oplossingen van technische problemen met de module/het thema;
  • toegang tot alle updates van de module/het thema.

Onderstaande diensten zijn niet inbegrepen in de optie Zen:

  • specifieke personalisering en ontwikkeling;
  • de installatie en update van de module/het thema:
  • het oplossen van problemen met de services van derde partijen, de hosting of de server, of met de software van PrestaShop.

Wat is er nieuw in versie 1.0.1(2018-01-17)

  • Initial Commit

Over de ontwikkelaar, Knowband

Knowband

Our team of skilled and experienced developers has been working on Prestashop for more than 8 years. Velocity has been developing plugins under the brand name of Knowband for over 3 years and has more than 50 Plugins for Prestashop.

Vragen?
Hulp nodig?

De ontwikkelaar antwoordt u in het
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$7499

Voordelen:

  • Compatibiliteit v1.6.0.4 - v1.7.4.0

  • Versie 1.0.1 (2018-01-17)

  • Beschikbaar in het en bg cs de el es fi fr hu it nl pl pt ro ru sk sv

Vragen? Neem contact op met de ontwikkelaar!
De ontwikkelaar antwoordt u in het

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