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Order Return Manager(Return Slip & Barcode)

module Order Return Manager(Return Slip & Barcode)

Ontwikkeld door Knowband
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Meer dan 90 % van onze gebruikers bevelen dit product aan

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  • Modules
    Partner Creator
  • +500
    downloads!
  • PrestaShop
    1.6.0.4 - 1.7.6.1
module - Klantenservice - Order Return Manager(Return Slip & Barcode) - 1
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module - Klantenservice - Order Return Manager(Return Slip & Barcode) - 9
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module - Klantenservice - Order Return Manager(Return Slip & Barcode) - 11
module - Klantenservice - Order Return Manager(Return Slip & Barcode) - 12
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module - Klantenservice - Order Return Manager(Return Slip & Barcode) - 14
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Presentatie

Manage your return requests conveniently with PrestaShop Return Manager. This RMA extension helps you maintain and improve the customer relationship by making the return process easy for your customers.

Wat deze module u te bieden heeft

event_available

Productiviteit Vereenvoudigt het aftersales-beheer

  • Makes it easy to handle customer returns
  • Provides 3 types of return choices: Credit, Refund and Replacement
  • Customers can point out the defect by uploading the product image
  • Know the return reasons
  • Raise a return request on customer behalf
  • Approve/Deny a return request from back-end
  • Set your return policy
  • Set your return guidelines
  • Check active and pending returns
  • Check the overall list of the completed returns
  • Design emails as per your choice

Kenmerk

1. Provide a return choice
PrestaShop Order Return Manager provides three return choices to your customers: Credit, Refund and Replacement, which means the customer can either ask for store credits that would be reflected in his account wallet, or they can request for a full refund or a replacement.

2. Set up your return policies
Create your return policies and highlight your terms and conditions on the return form. Mention the number of days within which the customer can expect the credits, refund or replacement.

3. Ask customers for the reason for return
Add some of the common reasons for return and display them in the return form. It will help customers in easily picking out their return reason while they place the return request. Asking for Return reason will help you figure out the issues and rectify them to avoid such happening again in the future.

4. Create return on customer behalf
If customers are facing any issue while placing the return request, they can request the merchant to place the return request on their behalf. You just require the email address of the customer and the order reference id.

5. Upload the product image to highlight the defect
Customers can upload the image of the product to be specific about the return reason. It will also help the merchant to better understand the issue in the product.

6. Check your pending returns
All the return requests raised by the customers will be displayed under the Pending Returns list. From there, the admin can approve or deny a return and check the return reason.

7. Check your active returns
Returns approved by the admin reflect under the Active Returns List. This section consists of the options to deny a return, change the return status, check the return history and mark the return process as complete.

8. See all the completed returns at one place
Admin can view all the completed returns under Archives List. In addition to this, the admin can filter out the data for a specific period.

9. Decide who should be paying for the shipping
PrestaShop Return Manager addon provides you with two options for the shipping price. You can either ask the customer to pay for shipping or you can pay the shipping price yourself.

10. Create return status to display the return progress
Display the return status to your customers at every stage and inform them about the return progress, like when the return has been processed, returned, rejected, etc.

11. Set up multiple store addresses for easy convenience of customers
Setting up multiple store locations will allow customers to choose their nearby store while they place the return request. Once the return is approved, a return slip is generated that contains the return guidelines and a return label. A customer needs to affix the label to the package and sent to the store address from his nearest post office.

12. Generate a return slip once the return request is approved
The return slip contains the store address and the return guidelines. The customer can download the slip once his/her return request is approved by the admin.

13. Craft your emails
Deliver a mail to your customers at every return stage.
PrestaShop Return Manager comes up with 6 in-built email templates. You can design your email content accordingly.

14. Make additional changes through Custom CSS/JS
The Custom CSS/JS option enables you make further changes in this module.

Goede deal: bespaar $15!

Deze module maakt deel uit van de bundel "Helpdesk Support Pack - Quality services to customers":

Manage your return requests conveniently with PrestaShop Return Manager. This RMA extension helps you maintain and improve the customer relationship by making the return process easy for your customers.

Prestashop Social messenger chat module integrates Facebook messenger on the Prestashop store. The customers can ask any query and the admin can build the relationship with the customers and increase sales on the website.

This module integrates a helpdesk ticket system on your store using which your customers can contact you regarding their issues or queries. Messages are shown in thread view to both admin and customer providing a unified customer service experience.

Prijs van de bundel: $13999 Bekijk de details van de bundel

Wat uw klanten zullen waarderen

1. Easy to place a return request
2. Availability of three types of return choice
3. Option to highlight the defect by uploading the image
4. Option to select the return reason from the drop down in the return form
5. Customers will get notified about every stage of the return process
6. Customer can select a nearby store address for shipping the damaged product
7. Customers can return a particular product from the overall cart

Aanbeveling

You may also like our Abandoned cart module, this addon reduces Abandoned carts on the store and increases conversions. 

https://addons.prestashop.com/en/remarketing-shopping-cart-abandonment/18297-knowband-abandoned-cart-serial-reminders-smart.html

You may also like our Marketplace module, which converts your store into a Marketplace which helps you to increase your customer base and revenue.

https://addons.prestashop.com/en/marketplace-creation/21669-knowband-multi-vendor-marketplace.html

Legal compliance

Algemene verordening gegevensbescherming (AVG)

Deze module voldoet aan de Europese Algemene verordening gegevensbescherming.

Ondersteuning en updates

U profiteert automatisch van 3 maanden ondersteuning bij dit product.

Tot 90 dagen na de aankoop profiteert u van technische en functionele ondersteuning en van toegang tot beschikbare updates voor dit product.

Kies de optie Zen om 12 maanden lang te profiteren van een goed werkend product!

Met de optie Zen heeft u gedurende een jaar na aankoop toegang tot ALLE updates van het product. De ontwikkelaar van het product beantwoordt via de mail al uw technische en functionele vragen.

Wat is de optie Zen?

De optie Zen omvat twee services:

  • een onbeperkte aftersales-service tijdens de optieperiode;
  • toegang tot alle updates van dit product in deze periode.

De optie Zen is tegen een gunstige prijs beschikbaar op het moment van de aankoop van dit product, maar u kunt deze ook aanschaffen na aankoop, dit vanuit uw klantaccount. De optie is geldig tot een jaar na de aankoopdatum van uw product. Hoe vroeger u 'm koopt, hoe langer u ervan profiteert!

Wat omvat de Option Zen?

De optie Zen omvat:

  • antwoorden op vragen over het gebruik van de module/het thema;
  • oplossingen van technische problemen met de module/het thema;
  • toegang tot alle updates van de module/het thema.

Onderstaande diensten zijn niet inbegrepen in de optie Zen:

  • specifieke personalisering en ontwikkeling;
  • de installatie en update van de module/het thema:
  • het oplossen van problemen met de services van derde partijen, de hosting of de server, of met de software van PrestaShop.

Testimonials

very good after sale service and support!

Tito M. zazzashop.dk - 21.10.2015

De beoordelingen werden door de ontwikkelaar van het product geselecteerd op basis van de klanttevredenheid.

Installatie


Wat is er nieuw in versie 2.0.9(29.06.2019)

  • [ADD] Compatibility with Knowband Marketplace Module
  • [FIX] Minor Bug Fixes

Over de ontwikkelaar, Knowband

Knowband

Our team of skilled and experienced developers has been working on Prestashop for more than 8 years. Velocity has been developing plugins under the brand name of Knowband for over 3 years and has more than 50 Plugins for Prestashop.

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Hulp nodig?

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$4999

Voordelen:

  • 3 maanden gratis ondersteuning (Meer informatie)
  • Ontwikkeld door een Top Developer
  • Documentatie inbegrepen
  • Compatibiliteit v1.6.0.4 - v1.7.6.1

  • Versie 2.0.9 (29.06.2019)

  • Beschikbaar in het EN, BG, CS, DE, EL, ES, FI, FR, HU, IT, NL, PL, PT, RO, RU, SK, SV, TR, UK

Vragen? Neem contact op met de ontwikkelaar!
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