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module Knowband - Order Return Manager(Return Slip & Barcode)

Ontwikkeld door Knowband

Best seller

(65) 65 stemmen

Punt alleen
Zen Option

3 maanden ondersteuning
12 maanden ondersteuning
Ontwikkeling en toekomstige functionaliteiten
Veiligheidsupdates

Prijs

$74.99

Store Demo Back Office Demo

Galerij

module - Klantenservice - Knowband - Order Return Manager(Return Slip & Barcode) - 1

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module - Klantenservice - Knowband - Order Return Manager(Return Slip & Barcode) - 18

module - Klantenservice - Knowband - Order Return Manager(Return Slip & Barcode) - 19

Bekijk alle screenshots (19)

Demo Demo backoffice

Overzicht

Manage your return requests conveniently with PrestaShop Return Manager. This RMA extension helps you enhance the customer relationship by making the return process easy for your customers.

Wat deze module u te bieden heeft

Vereenvoudigt het aftersales-beheer

Improves returns management
Improves customer loyalty and trust
Makes it easy to handle customer returns
Helps to reduce the return rate
Provides three types of return choice to customers: Credit, Refund and Replacement
Helps you identify the return reasons of customers
Lets you raise a return request on your customer’s behalf
Approve/Deny a return request from back-end
Set your return policies
Set your return guidelines
Check active, pending and cancelled returns

Wat uw klanten zullen waarderen

Ease of placing a return request
Request for the order cancellation
Availability of multiple return choices
Option to highlight the defect by uploading the product image
Getting notified of every stage of the return process
Option to cancel the return request anytime
Option to create a ticket for queries regarding a return

Installatie

To install the module smoothly kindly follow the detailed User guide provided with the Module. No Programming knowledge necessary. In case of installation or configuration related issues please contact us, we offer free support.

Anders

In case of any assistance needed with the plugin/module please feel free to contact us. Our SuperHero Certified Support Team is always there to take care of your problems and provide you with the best of the solutions.

Hulp nodig?

Deze ontwikkelaar antwoordt in deze talen:

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Technische fiche

Laatste update

30.08.2020

Module talen

en, bg, cs, de, el, es, fi, fr, hu, it, nl, pl, pt, ro, ru, sk, sv, tr, uk +13

Compatibele PrestaShop versies

V1.6.0.4 - V1.7.7.1

Multi-shop compatibiliteit

Module versie

V 3.0.6

Nummers van download

1.365

Niveau

Beginners

Documentatie

Included

Ontwikkelaar

Knowband

Ontwikkelaarstalen

Categorie

Klantenservice

Functies

1. Availability of three types of Return choice

PrestaShop Order Return Manager lets you provide three types of return choice to your customers: Credit, Refund, and Replacement. It means customers can either ask for store credits worth the product amount which would be reflected in their store wallet, or they can simply request a full refund or a replacement.

2. [NEW] Allow customers to cancel the order

The new version of the Return Manager (RMA) modules allows the store admin to enable the feature to cancel the order from the front-office. The customers will be able to cancel the order for defined order statuses.

Admin Interface:
The admin has the option to enable the order cancellation request option.
Admin has the feature to define the order statuses on which the order cancellation request can be generated.
The admin has the option to approve or decline the order cancellation request.
The product inventory and order status will get updated automatically on approving the cancellation request.

Customer Interface:
After placing order customers will be able to request for the order cancellation.
Customers will be notified via email on approval or decline of the order cancellation request.

3. Set up your Return policies

Create your return policies and highlight the terms and conditions that need to be matched for a successful return. Specify the number of days within which the customer can expect the credits, refund, or replacement.

4. Ask customers for the reason for return

Add some of the common return reasons and display them in the return form. It will help customers to easily pick out their return reason while they place the return request. Asking for return reasons will also help you figure out the issues and rectify them to avoid such happening again in the future.

5. Create a return request on customer behalf

If customers are facing any issue while placing the return request, they can request the business to place the return request on their behalf. You just require the email address of the customer and the order reference id.

6. Image upload option to highlight the defect

Customers can upload the image of the product to be specific about the return reason. It will also help the merchant understand the issue in the product in a more detailed way.

7. Check your Pending Returns

All the return requests raised by the customers will be displayed under the Pending Returns list. From there, the admin can approve or deny a return and also check the return reason.

8. Check your Active Returns

Returns approved by the admin reflect under the Active Returns List. This section consists of the options to deny a return, changing the return status, checking the return history, and marking the return process is complete.

9. See all the completed returns at one place

Admin can view all the completed returns under Archives List. In addition to this, the admin can filter out the data for a specific period.

10. Decide who should be paying for the shipping

With the PrestaShop Return Manager addon, you can either make the customer pay for the shipping price or leave it on the merchant.

11. Inform customers about the return status

The RMA extension lets you provide return updates to your customers at regular intervals.

12. Set-up multiple store addresses for easy convenience of customers

Setting up multiple store locations will allow customers to choose their nearby store while they place the return request. Once the return is approved, a return slip is generated that contains the return guidelines and a return label. A customer needs to affix the label to the package and sent it to the nearby pick-up facility.

13. Craft your emails

Deliver mail to your customers at every return stage. PrestaShop Return Manager comes up with 6 in-built email templates. You can design your email content accordingly.

14. Allow customers to raise a ticket on the placed returns

The module allows customers to raise a query, if they have any, regarding the product return. All a customer needs to do is create a new ticket and submit their information along with the query.

15. Let customers cancel the return request anytime

The module allows customers to cancel the return request from their end anytime. For example, if the request is placed by mistake, a customer can undo the task.

16. Allow Returns only on selected order status

You can specify the order status update for which returns would be applicable. If this feature is disabled, returns would be applicable for every delivered order.

17. Update Inventory automatically

While marking the return process as complete, the merchants will get two options: “Update Inventory” and “Generate Discount Coupon”. If it is turned on and you submit the request, the inventory system would automatically update the product quantity from the back-end. Generate discount code option lets you generate a coupon code having value worth the product amount of the returned product.

18. Make additional changes through Custom CSS/JS

The Custom CSS/JS option enables you to make further changes in this RMA extension.

Legal Compliance

PrestaShop Return Manager complies with the European General Data Protection Regulation.

Meer weergeven

Aanbeveling

You may also like our Abandoned cart module, this addon reduces Abandoned carts on the store and increases conversions.

https://addons.prestashop.com/en/remarketing-shopping-cart-abandonment/18297-knowband-abandoned-cart-serial-reminders-smart.html

You may also like our Marketplace module, which converts your store into a Marketplace which helps you to increase your customer base and revenue.

https://addons.prestashop.com/en/marketplace-creation/21669-knowband-multi-vendor-marketplace.html

Wat is er nieuw in versie 3.0.6(30.08.2020)

Added the functionality to return, cancel, multiple returns from the admin
Admin icon UI improvement
Minor bug fixes

Ondersteuning en updates

U profiteert automatisch van 3 maanden ondersteuning bij dit product.

Tot 90 dagen na de aankoop profiteert u van technische en functionele ondersteuning en van toegang tot beschikbare updates voor dit product.

Kies de optie Zen om 12 maanden lang te profiteren van een goed werkend product!

Met de optie Zen heeft u gedurende een jaar na aankoop toegang tot ALLE updates van het product. De ontwikkelaar van het product beantwoordt via de mail al uw technische en functionele vragen.

Wat is de optie Zen?

De optie Zen omvat twee services:

Een onbeperkte aftersales-service tijdens de optieperiode;
Toegang tot alle updates van dit product in deze periode.

De optie Zen is tegen een gunstige prijs beschikbaar op het moment van de aankoop van dit product, maar u kunt deze ook aanschaffen na aankoop, dit vanuit uw klantaccount. De optie is geldig tot een jaar na de aankoopdatum van uw product. Hoe vroeger u 'm koopt, hoe langer u ervan profiteert!

Wat omvat de Option Zen?

De optie Zen omvat:

antwoorden op vragen over het gebruik van de module/het thema;
oplossingen van technische problemen met de module/het thema;
toegang tot alle updates van de module/het thema.

Onderstaande diensten zijn niet inbegrepen in de optie Zen:

specifieke personalisering en ontwikkeling;
de installatie en update van de module/het thema:
het oplossen van problemen met de services van derde partijen, de hosting of de server, of met de software van PrestaShop.

Meer weergeven

Hulp nodig?

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Geweldig: deze module maakt deel uit van een pakket

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Bespaar $70 met dit pakket!

Oorspronkelijke prijs

$214.99

Bundelprijs (excl. tax)

$144.99

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Tito M. 21.10.2015

very good after sale service and support!

De reviews zijn door de ontwikkelaar van dit product geselecteerd op basis van de tevredenheid van de klanten.

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module Knowband - Order Return Manager(Return Slip & Barcode)

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