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module Product refunds (Consumer defense law)
Ontwikkeld door
InnovaDeluxe
Best seller
V1.6.0.4 - V1.7.8.2
Van V1.6.0.4 tot V1.7.8.2
Overzicht
Module guaranteeing that your store is accomplishing with customer right of withdrawal (refunds).
This module is accomplishing with the consumers defense law about product refunds.
Wat deze module u te bieden heeft
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Verbetert de klantrelatie
With this module you will accomplish with the consumer protection law or commerce law, providing a refunds form for your online store, asking your customers for the minimal information required in order to process a refund. Customers are not obligated to give any reasons for the withdraw.
Although Prestashop is including in the orders history a refunds form, this one is not accomplishing with Spanish law and possibly neither with other countries law. The audits performed by “Confianza Online” over hundreds of Spanish online stores, the withdraw right uses to be one of the main points that any store is accomplishing, not providing a clear refund request method and obligating customers to give reasons why. We as a “Confianza Online” official agent, has developed this module following the recommendations from “Confianza Online” for stores in order not only to accomplish law, also to accomplish with “Confianza Online” good commerce and transparency guides.
What is customers “Right of withdrawal”?
The main right for a customer who has purchased or hired services in the distance, (it means, without the possibility of testing them) is the right to see and test the product during a specific time period. During this period, the customer can change his opinion if the product is not accomplishing his requirements.
What is withdrawal?
Withdrawal is the consumer of a product right to withdraw it in a legal period, without giving no explanations or reasons why and not being punished for it.
Current consumer defense law defines right of withdrawal as:
- The right of withdrawal of a contract is the right of consumers and users to rescind the contract and shall inform the other party by the deadline for the exercise of this right, without having to justify its decision and without penalty of any kind.
Clauses that impose on the consumer and user a penalty for the exercise of their right of withdrawal will be null and void.
- The consumer is entitled to cancel the contract in the cases provided by law or regulation and where so recognized in the offer, promotion or advertising in the contract.
Meanwhile, the Trade Act provides for this right in the case of distance sales (those held without the simultaneous physical presence of the buyer and seller, especially by phone, catalog or internet) once those, and received the product or initiated the service for the consumer.
Right of withdrawal features are:
This legislation is general to all countries of the European Union, applied in all member countries of the EU. More information http://europa.eu/youreurope/citizens/consumers/shopping/returning-unwanted-goods/index_en.htm
Wat uw klanten zullen waarderen
The customer will be able to ask for products refunds in a simple and fast way, without giving the reasons why he is requesting refunds. He will receive a copy of the request.
Installatie
Installation and configuration information in the documentation attached to the module. You can also download the module documentation from your client panel here in PrestaShop Addons.
The installation is very simple, you can install directly from your administrator panel of your store or uploading the module via FTP, it is your choice. This module does not require you to make any kind of changes in your store for installation.
Anders
Our guarantee:
Innovadeluxe certified developers team will help you in all your needs. We’ll do all we can to solve your problems as soon as possible. Due to we’re a Prestashop certified agency, we can offer you fast and quality solutions. We ensure you’ll be satisfied with our products and support.
We offer you the best support. If you have a problem with one of our modules for Prestashop, you can contact us. In this same page, in the gray block of purchase of the module, you have a link to contact the developer, click and send us your queries. We support in Spanish, Italian and English.
✔ Do you have problems with the module? If the module tells you that an override has already been modified by another module, we can intervene and mix both modifications so that both modules work correctly. Contact us.
✔ Do you need help with installation and configuration? If you have doubts when installing or configuring the module, contact us and one of our technicians will guide you in the process to follow.
Constant updates: Our modules are always updated to ensure optimum operation with all versions of Prestashop that we indicate as compatible.
✔ If you have problems and ask us for support, we will need access to your store via FTP and to the administration. If you do not give us access, we will not be able to help you.
✔ We can customize the module for you, please contact us and tell us how would you like the module to be.
We need your comments and evaluation
Your evaluation is very important for us. If our products and services have been useful for you, please give us five stars. Five stars will help us to keep on working with the same energy and adding new functions to our modules.
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