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Product refunds (Consumer defense law)

module Product refunds (Consumer defense law)

Ontwikkeld door InnovaDeluxe
  • Partner
    Agency
  • PrestaShop
    1.5.0.0 - 1.6.1.17
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Presentatie

Module guaranteeing that your store is accomplishing with customer right of withdrawal (refunds).
This module is accomplishing with the consumers defense law about product refunds.

Wat deze module u te bieden heeft

Klantrelatie Verbetert de klantrelatie

With this module you will accomplish with the consumer protection law or commerce law, providing a refunds form for your online store, asking your customers for the minimal information required in order to process a refund. Customers are not obligated to give any reasons for the withdraw.

Although Prestashop is including in the orders history a refunds form, this one is not accomplishing with Spanish law and possibly neither with other countries law. The audits performed by “Confianza Online” over hundreds of Spanish online stores, the withdraw right uses to be one of the main points that any store is accomplishing, not providing a clear refund request method and obligating customers to give reasons why. We as a “Confianza Online” official agent, has developed this module following the recommendations from “Confianza Online” for stores in order not only to accomplish law, also to accomplish with “Confianza Online” good commerce and transparency guides.

What is customers “Right of withdrawal”?
The main right for a customer who has purchased or hired services in the distance, (it means, without the possibility of testing them) is the right to see and test the product during a specific time period. During this period, the customer can change his opinion if the product is not accomplishing his requirements.

What is withdrawal?
Withdrawal is the consumer of a product right to withdraw it in a legal period, without giving no explanations or reasons why and not being punished for it.

Current consumer defense law defines right of withdrawal as:

  • The right of withdrawal of a contract is the right of consumers and users to rescind the contract and shall inform the other party by the deadline for the exercise of this right, without having to justify its decision and without penalty of any kind.
Clauses that impose on the consumer and user a penalty for the exercise of their right of withdrawal will be null and void.


  • The consumer is entitled to cancel the contract in the cases provided by law or regulation and where so recognized in the offer, promotion or advertising in the contract.
Meanwhile, the Trade Act provides for this right in the case of distance sales (those held without the simultaneous physical presence of the buyer and seller, especially by phone, catalog or internet) once those, and received the product or initiated the service for the consumer.

Right of withdrawal features are:

  • The buyer shall have a minimum of fourteen calendar days to withdraw from the contract without penalty and without giving any reason.
  • The right of withdrawal is not subject to any formality, being enough to be credited in any manner permitted by law.
  • The right of withdrawal can not entail the imposition of a penalty, but the buyer may be required to take over the direct cost of returning the product to the seller.

  • This legislation is general to all countries of the European Union, applied in all member countries of the EU. More information http://europa.eu/youreurope/citizens/consumers/shopping/returning-unwanted-goods/index_en.htm

    Kenmerk

    This module includes a form from which your customers can request their returns in a simple way.

    If the customer is logged in to the store, the form is auto-populated with the data required for the return extracted from its customer data.

    In addition, once the customer has logged on, this form will have a full integration with the system of return states that PrestaShop includes, respecting all the internal procedures of the store except for the initial request, in which it is not asked to Customer no reason to request a refund.

    The customer will only have to select the order, he will be shown the products and mark the ones he wants to return. It is not necessary to return all the products of an order, you can return only the products that do not meet the expectations of the customer.
    Once the customer has sent the return request, the form sends notification of this by email to both the store and the customer, registering the application in the customer system of PrestaShop.

    If the customer is not logged in to the store, a return form will also be available, as indicated in the Consumer Protection Law, which specifies that there must be a return form that is always available and accessible without having to start Sitting in the store. This form, is not integrated with the system and returns of PrestaShop, the request for return, is sent as a ticket to the customer service system of the store online.

    Denial of the refund:
    The law also states that for some types of products, the waiver regulations do not apply, such as for intimate hygiene products, underwear, etc ...
    The module allows you to select categories for which the return of the product is denied. If a customer selects a product to request a return and belongs to one of the categories marked to deny, the module will display a message to the customer stating that that product does not accept returns. In addition you can customize the message that is shown to the client.

    • New section in my account to manage refunds.
    • New refunds form
    • New customer service thread for each refund request.
    • Emails for shop and customers for each refund request.
    • Custom HTML for instructions of advices about refunds.
    • Total integration for the Prestashop refunds system
    • Denied categories for refunds
    • Custom denial message

    Multi-Store Usage
    This module is compatible with multi-store Prestashop module. You can install the module in all your stores in a multi-store and use different configurations for each of them or configure once for all stores. But remember that if you want to use different installations of PrestaShop (independent shops), you have the obligation of buy the modulde license for each shop.

    Ondersteuning en updates

    U profiteert automatisch van 3 maanden ondersteuning bij dit product.

    Tot 90 dagen na de aankoop profiteert u van technische en functionele ondersteuning en van toegang tot beschikbare updates voor dit product.


    Kies de optie Zen om 12 maanden lang te profiteren van een goed werkend product!

    Met de optie Zen heeft u gedurende een jaar na aankoop toegang tot ALLE updates van het product. De ontwikkelaar van het product beantwoordt via de mail al uw technische en functionele vragen.


    Wat is de optie Zen?


    De optie Zen omvat twee services:

    • - een onbeperkte aftersales-service tijdens de optieperiode;
    • - toegang tot alle updates van dit product in deze periode.

    De optie Zen is tegen een gunstige prijs beschikbaar op het moment van de aankoop van dit product, maar u kunt deze ook aanschaffen na aankoop, dit vanuit uw klantaccount.rnDe optie is geldig tot een jaar na de aankoopdatum van uw product. Hoe vroeger u 'm koopt, hoe langer u ervan profiteert!


    Wat omvat de Option Zen?


    De optie Zen omvat:

    • antwoorden op vragen over het gebruik van de module/het thema;
    • oplossingen van technische problemen met de module/het thema;
    • toegang tot alle updates van de module/het thema.

    Onderstaande diensten zijn niet inbegrepen in de optie Zen:

    • specifieke personalisering en ontwikkeling;
    • de installatie en update van de module/het thema:
    • het oplossen van problemen met de services van derde partijen, de hosting of de server, of met de software van PrestaShop.

    Overig

    Our guarantee:
    Innovadeluxe certified developers team will help you in all your needs. We’ll do all we can to solve your problems as soon as possible. Due to we’re a Prestashop certified agency, we can offer you fast and quality solutions. We ensure you’ll be satisfied with our products and support.

    We offer you the best support. If you have a problem with one of our modules for Prestashop, you can contact us. In this same page, in the gray block of purchase of the module, you have a link to contact the developer, click and send us your queries. We support in Spanish, Italian and English.

    ✔ Do you have problems with the module? If the module tells you that an override has already been modified by another module, we can intervene and mix both modifications so that both modules work correctly. Contact us.
    ✔ Do you need help with installation and configuration? If you have doubts when installing or configuring the module, contact us and one of our technicians will guide you in the process to follow.
    Constant updates: Our modules are always updated to ensure optimum operation with all versions of Prestashop that we indicate as compatible.
    ✔ If you have problems and ask us for support, we will need access to your store via FTP and to the administration. If you do not give us access, we will not be able to help you.
    ✔ We can customize the module for you, please contact us and tell us how would you like the module to be.

    We need your comments and evaluation
    Your evaluation is very important for us. If our products and services have been useful for you, please give us five stars. Five stars will help us to keep on working with the same energy and adding new functions to our modules.

    Aanbeveling

    If you want your shop to accomplish law, you can use this module together with our other legal modules:

    • Data protection law (standard forms)
    • Cookies law
    • Data protection law (new form in product pages)
    • Adult contents advices.
    • Electronic invoices (accepting digital invoices)
    • Equivalence surcharge
    • Tax remover for the Taxable investment

     And much more, consult our catalogue:
    http://addons.prestashop.com/en/76_innovadeluxe

    Wat uw klanten zullen waarderen

    The customer will be able to ask for products refunds in a simple and fast way, without giving the reasons why he is requesting refunds. He will receive a copy of the request.

    Installatie

    Installation and configuration information in the documentation attached to the module. You can also download the module documentation from your client panel here in PrestaShop Addons.
    The installation is very simple, you can install directly from your administrator panel of your store or uploading the module via FTP, it is your choice. This module does not require you to make any kind of changes in your store for installation.

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    • 3 maanden gratis ondersteuning (Meer informatie)
    • Ontwikkeld door een Top Developer
    • Documentatie inbegrepen
    • Compatibiliteit v1.5.0.0 - v1.6.1.17

    • Versie 1.3.5 (2017-09-14)

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