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Ticket To get the password back

Ticket To get the password back

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Did you lose your password?
Are you having difficulties accessing your Back Office?
Let our experts help you!
Maximum response time: 72 hours
Ticket conditions: May only be used once within one year of purchase.

Wat dit ondersteuningsplan u te bieden heeft

Support plans offered by PrestaShop let you take advantage of expert assistance that will help you extract the most out of PrestaShop.
Our team will guide you step by step and answer questions to help you spend less time maintaining your store and more time selling.


Terms for ticket use :
• Includes only the recovery of the Back Office password
• Provide technical information of connection ( ftp, databases…) at the password ticket subscription​
• The support is available from Monday to Friday, from 8AM – 5PM CET (Central European Time) by e-mail ( or by phone +45 71 99 98 96
• The support is available in French, Spanish and English.
Conditions for ticket use:
1 - Back Office password recovery is only available if the customer provides:
• ID card of the owner of the website (the name of the owner has to be the same as the Whois).
• ftp access
• Database access
2 - The installation does not include:
• Recovery of the ftp password
• Recovery of the database password
• Configuration of native modules
• Configuration of payment
• Technical assistance for needs other than password recovery
• Technical advice
Discounts do not apply to Support Plans.

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Met PrestaShop Ondersteuning helpen onze deskundigen u om van uw e-commerce project een succes te maken! Ons team staat u in alle etappes van uw e-commerce avontuur bij met advies en technische ondersteuning om uw winkel, afhankelijk van uw wensen en doelstellingen, te optimaliseren.

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