module FAQ Product Sheets - Frequently asked questions

Customers can ask questions about products
Thanks to our module, customers can now ask questions about your products directly from the corresponding product sheets (every question/answer is specific to a product, each product has its own questions/answers, as on Amazon.com website).
The module adds a new section to each product sheet with the existing questions/answers and a form that allows customers to send their questions (pop-up window with the following fields : "Name", "Email" and "Question").

You can easily answer their questions
When a customer asks a question about as product, you automatically receive an email that informs you of the question you have received.
From the module interface, you can read all the questions sent by your customers, answer their questions, modify their questions (correct their mistakes) and choose to enable or disable the questions of your choice (visible or not on the frontend).
The questions sent by your customers are disabled by default on the frontend as long as you haven't enabled them to avoid displaying questions without answers, spam or inappropriate questions.

The questions/answers are visible by all the customers
Each customer who have asked a question automatically receive a personal email with the answer to his/her question.
Then, all the other customers could read from each product sheet all the questions/answers that have been written about that product in order to help them in their buying decision and avoid that they ask for something that have been already asked in the past by another customer.
Very useful to reassure your customers and answer their questions about a product, helps to increase your conversion rate.

About multilingual shop
If your shop is available in several languages, you can:

• display all questions in all languages (ex: all the questions in English and French will be displayed in the English and French version of your shop)
• OR display only the questions by language (ex: only the questions in English will be displayed in the English version and only the French questions will be displayed in the French version)

Compatible with multistore
The module is compatible with PrestaShop multistore and can be used on your different stores. If you have the same product on different stores, the questions/answers about this product will be common to all stores and visible on all of them.

• Customers can ask questions directly from each product sheet
• Every question/answer is specific to a product sheet, each product has its own questions/answers
• Choose the email address to which the email notification will be sent when a question is posted
• Enable/disable the shortcut in the superior part of the product sheet to access the FAQ section
• Enable/disable question mark icons on product sheets
• 10 colors for the icons (yellow, orange, red, pink, purple, green, light blue, dark blue, grey or black)
• Choose the default number of questions displayed
• Choose the extra number of questions displayed when clicking on the button "Display more"
• Choose to display or not the questions by language
• Choose to enable or not Google reCaptcha (to check if the question writer is not a robot)
• Answer the questions you have received
• The customer will receive a personal email with the answer to his/her question
• Modify your customers' questions (in case of mistakes)
• Show/hide the questions of your choice on the frontend
• All the customers will be able to read the questions/answers on the product sheets
• Fully responsive
• Compatible with multistore
• Free and quality support provided within 90 days after the purchase of the module to help you in case of problems with the module

Tot 90 dagen na de aankoop profiteert u van technische en functionele ondersteuning en van toegang tot beschikbare updates voor dit product.

Kies de optie Zen om 12 maanden lang te profiteren van een goed werkend product!

Met de optie Zen heeft u gedurende een jaar na aankoop toegang tot ALLE updates van het product. De ontwikkelaar van het product beantwoordt via de mail al uw technische en functionele vragen.

Wat is de optie Zen?

De optie Zen omvat twee services:

• een onbeperkte aftersales-service tijdens de optieperiode;
• toegang tot alle updates van dit product in deze periode.

De optie Zen is tegen een gunstige prijs beschikbaar op het moment van de aankoop van dit product, maar u kunt deze ook aanschaffen na aankoop, dit vanuit uw klantaccount. De optie is geldig tot een jaar na de aankoopdatum van uw product. Hoe vroeger u 'm koopt, hoe langer u ervan profiteert!

Wat omvat de Option Zen?

De optie Zen omvat:

• antwoorden op vragen over het gebruik van de module/het thema;
• oplossingen van technische problemen met de module/het thema;
• toegang tot alle updates van de module/het thema.

Onderstaande diensten zijn niet inbegrepen in de optie Zen:

• specifieke personalisering en ontwikkeling;
• de installatie en update van de module/het thema:
• het oplossen van problemen met de services van derde partijen, de hosting of de server, of met de software van PrestaShop.