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Necessary update of your password on PrestaShop Addons

Hello,

You are currently the holder of an Addons account created from your Paypal account, which allows you to connect to our marketplace.

In order to increase security and simplicity, we are implementing a single authentication system. Therefore, signing in with PayPal won’t be possible on our marketplace, from April 2nd on. Read morearrow_right_alt

To continue to access your personal space on PrestaShop Addons, we simply invite you to reset your password as of now by clicking on the link below.

You will receive a new password allowing you to directly sign in to your Addons account, without using PayPal. Once logged in, you will be able to change this password in your personal space.

Your Addons account will not be affected in any way by this development.

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check_circle Il prodotto è stato aggiunto al carrello !

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Your data will be transferred to the Partner when you download this module.
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Confermo le mie informazioni personali per continuare

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Help-Desk | Online Customer Support

Modulo Help-Desk | Online Customer Support

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Sviluppato da Webkul
V1.6.0.4 - V1.7.8.0
Dalla V1.6.0.4 alla V1.7.8.0

Panoramica

Manage your pre-sale and post-sale queries easily with the prestashop helpdesk module. With this module visitors can create tickets regarding the issues/queries and admin will receive, process and respond to the tickets.

Ciò che questo prodotto ti offre

headset Ti tutela contro le controversie
Using this module admin can create groups, agents and can assign different type of queries accordingly to the groups or agents. Once the ticket is generated by visitor/buyer, then the ticket based on type of query can be seen by the associated groups or agents . Admin can store all the data i.e. Help tickets, customer information, order information in one convenient location.

Admin benefits-
  • Admin can easily manage pre-sale and post-sale query.
  • Admin can allow visitors to create the tickets.
  • Admin can filter tickets locally as well as globally on the system based on ticket number, customer or query type.
  • Admin can create new tickets on behalf of the customers.
  • Admin can create multiple agents and assign them to multiple groups.
  • Admin can create multiple query types such as pre-sale queries, post-sale queries, support related queries etc.
  • Admin can build strong relationship with the customers by providing them the quick support.

Ciò che i tuoi clienti apprezzeranno

  • Email notification is sent to the customers on creation of new tickets and change of ticket status.
  • Allows customers to contact the store admin regarding their queries.
  • Guest customers can also raise tickets.
  • Customer can view their previously created tickets also.

Installazione

1. Go to the back office-> modules -> Upload a module
2. Upload zip file of ‘Help-Desk’
3. The module will automatically get installed on your Prestashop

Altro

Note: "In case of any discrepancy, the functionalities/features of the module written in the English language will be final"

Hai bisogno di aiuto?

Il nostro team risponde nelle seguenti lingue:
en

Scheda tecnica

Ultimo aggiornamento

01/05/2021

Lingue del modulo

en, ca, de, es, fr, gl, it, nl, pl, pt, ru +5

Versioni compatibili con PrestaShop

V1.6.0.4 - V1.7.8.0

Versione modulo

V 4.2.1

Numero di download

51

Livello di competenze

Per utenti principianti

Documentazione

Included

Sviluppatore

Webkul

Lingue di supporto

en

Categoria

Supporto & Chat online

Caratteristiche

 
  • Allows customers to contact the store admin regarding their queries.
  • Allow/disallow visitors to create the tickets.
  • Email notification to the customers on creation of new tickets and change of ticket status.
  • Validate the user by displaying reCAPTCHA on ticket form.
  • Filter tickets locally as well as globally on the system based on ticket number, customer or query type.
  • Create new tickets on behalf of the customers.
  • Create multiple agents and assign them to multiple groups.
  • Create multiple query types such as pre-sale queries, post-sale queries, support related queries etc.
  • Improve customer service on your store.
  • Providing quick support will help you in building strong relationship with your customers.

Raccomandazione

Our guarantees:

✪ We are a PrestaShop Gold Partner agency with a team of experienced PrestaShop developers.
✪ We have been accredited with “SuperHero” Expertise Level & we were able to achieve this with lesser response time and quality service.
✪ We intend to provide 100% satisfaction to our customers with their purchase.
✪ We will also help you with the installation and configuration of the module in case if it’s required.

✔ We can customize the module according to your requirement. You can contact us for a quote.
✔ We would really appreciate your 5-star rating and comments about our modules & support. It helps us with the development of new modules and the improvement of the already developed modules.

If you have any doubts or queries regarding our module, please send us a message. We would be more than happy to assist you.

Novità nella versione 4.2.1(01/05/2021)

  • The fileSize validation will validate all file inputs
  • Prevent double click on Create ticket button
  • Only super admin access restriction for assigning agents removed. Now the assigned admin can assign agents.

Supporto e aggiornamenti

Durante la fase di acquisto, l'abbonamento Business Care per il primo anno è automaticamente incluso, poi viene tacitamente rinnovato alla fine del ciclo di fatturazione.

Potrai cancellare il tuo abbonamento in qualsiasi momento, prima della fine del ciclo di fatturazione corrente.

Il tuo abbonamento include questi servizi:

  • Aggiornamenti di sicurezza
  • Aggiornamenti di compatibilità
  • Evoluzioni e nuove funzioni
  • Supporto illimitato

Desideri saperne di più? Scopri le domande più frequenti suBusiness Care.


Hai bisogno di aiuto?

Il nostro team risponde nelle seguenti lingue:
en