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Necessary update of your password on PrestaShop Addons

Hello,

You are currently the holder of an Addons account created from your Paypal account, which allows you to connect to our marketplace.

In order to increase security and simplicity, we are implementing a single authentication system. Therefore, signing in with PayPal won’t be possible on our marketplace, from April 2nd on. Read morearrow_right_alt

To continue to access your personal space on PrestaShop Addons, we simply invite you to reset your password as of now by clicking on the link below.

You will receive a new password allowing you to directly sign in to your Addons account, without using PayPal. Once logged in, you will be able to change this password in your personal space.

Your Addons account will not be affected in any way by this development.

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Your data will be transferred to the Partner when you download this module.
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Order Exchange/Cancellation

Modulo Order Exchange/Cancellation

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Sviluppato da Webkul
Dalla V1.6.0.4 alla V1.7.8.0

Panoramica

Provide a better shopping experience and increase retention on your store by letting customers create exchange or cancellation requests quickly. Allow Customers to easily exchange the products from a previous order for new products.

Ciò che questo prodotto ti offre

event_available Facilita la gestione del tuo servizio post-vendita
If you are running an online store, it is inevitable that you have to deal with a certain degree of product exchanges and cancellations. Customers exchanges or cancels the products online more often than in brick-and-mortar stores as they don't get to try or examine the product before making the purchase.

Even your most loyal customers will exchange or cancel the products purchased due to some reasons. Common reasons for product exchange or cancellation in an eCommerce store are the fit issues, product no longer needed, found a product at a better price elsewhere, etc.

Post-purchase, if your customers discover they cannot exchange or cancel the products, they will be dissatisfied, never purchase from you again, and likely spread the word about it to their peers.

Prestashop Order Exchange/Cancellation can help you overcome this problem. Facilitate your store customers to raise exchange or cancellation requests right from their accounts with ease.

Exchange/Cancellation Process Simplified

If a customer is not satisfied with the purchase, he can go to the order details page, click on the "PROCESS REQUEST" button and create a request.

In case of cancellation, select the product quantity to cancel and specify the reason to submit the request. And, to exchange the product, select the quantity of products to exchange and products to exchange with the previously ordered product.

Easily Manage Requests

Handle all the requests placed by customers for product exchange or cancellation from a separate "Exchange/cancel" tab. You can view, accept, cancel, or delete the requests.

Seamless Checkout Process

Post-installation, an additional payment option "Pay with Wallet" gets available for customers. Customers can easily add money into the wallet and use it for making online transactions.

The customers don't have to enter the credentials, then wait for OTP each time they need to buy from the store. Also, the product amount inclusive of taxes is refunded to the customer's wallet once you accept the cancellation request.

Reduce shopping cart abandonment caused due to the lengthy checkout process and boost conversions by offering a fast & secure payment option on your Prestashop store.

Ciò che i tuoi clienti apprezzeranno

  • Make it easy for customers to exchange or cancel the purchased products.
  • Assures customers that they can exchange or cancel the products in order if not satisfied with the purchase.
  • A convenient payment "Pay with Wallet" payment option is available for customers.

Installazione

  • Go to the back  office-> modules -> Upload a module.
  • Upload zip file of “Prestashop Order/Exchange Cancellation” module.
  • The module will automatically get installed on your Prestashop.
  • Altro

    Note: "In case of any discrepancy, the functionalities/features of the module written in the English language will be final"

    Hai bisogno di aiuto?

    Il nostro team risponde nelle seguenti lingue:
    en

    Scheda tecnica

    Ultimo aggiornamento

    22/07/2021

    Lingue del modulo

    en, fr

    Versioni compatibili con PrestaShop

    V1.6.0.4 - V1.7.8.0

    Versione modulo

    V 5.0.1

    Numero di download

    5

    Documentazione

    Included

    Sviluppatore

    Webkul

    Lingue di supporto

    en

    Categoria

    Gestione Ordini

    Caratteristiche

    • Allow customers to process the request for order exchange or cancellation.
    • Customers can select the quantity of products they want to exchange in order. 
    • Once created, the customer can choose to delete the request.
    • Customers can view all the requests from their accounts under the "My Request" tab.
    • View all the requests created for exchange or cancellation by customers under the “Exchange/Cancel” tab.
    • Accept/Cancel the requests.
    • View the reasons given by the customers for product exchange or cancellation.
    • An additional “Pay with Wallet” payment option is available for store customers.
    • Add money into the wallet and use it for placing orders. Also, view the transactions done via wallet.
    • Enable the usage of a wallet in multiple currencies.
    • The product base amount inclusive of taxes is added to the customer’s wallet once the cancellation request is accepted.
    • Customer can add money into the wallet in run-time on the checkout page.
    • Also, customers can pay the remaining amount via other payment modes in case there is an insufficient balance in a wallet.
    • View a list of all the transactions made by the customers via wallet.

    Raccomandazione

    Our guarantees:

    ✪ We are a PrestaShop Gold Partner agency with a team of experienced PrestaShop developers.
    ✪ We have been accredited with “SuperHero” Expertise Level & we were able to achieve this with lesser response time and quality service.
    ✪ We intend to provide 100% satisfaction to our customers with their purchase.
    ✪ We will also help you with the installation and configuration of the module in case if it’s required.

    ✔ We can customize the module according to your requirement. You can contact us for a quote.
    ✔ We would really appreciate your 5-star rating and comments about our modules & support. It helps us with the development of new modules and the improvement of the already developed modules.

    If you have any doubts or queries regarding our module, please send us a message. We would be more than happy to assist you.

    Novità nella versione 5.0.1(22/07/2021)

    • Remove install.sql file
    • Remove 'Process request' button on the detail page of wallet order
    • Resolved console error while exchanging any product with non combination product
    • Resolved setmedia issue
    • Remove use of 'CustomerWalletProduct' class in module because it is not in module
    • Remove trans() in tranlation.
    • View exchange/cancellation reason in back office
    • Remove Console error when clicked on 'Delete request' button
    • Resolved mail format issue
    • Delete logo.gif
    • Resolved Issue when ordered same product with more than one qty. and exchange one of the qty with another product
    • Allow same products other combination in search
    • Refunded amount gets added in wallet.
    • Process request' button got disappeared from the order detail page when added any product to the cart
    • Show Item to customer that he request for exchange
    • Add sever side validation when user request for more than available quantity

    Supporto e aggiornamenti

    Durante la fase di acquisto, l'abbonamento Business Care per il primo anno è automaticamente incluso, poi viene tacitamente rinnovato alla fine del ciclo di fatturazione.

    Potrai cancellare il tuo abbonamento in qualsiasi momento, prima della fine del ciclo di fatturazione corrente.

    Il tuo abbonamento include questi servizi:

    • Aggiornamenti di sicurezza
    • Aggiornamenti di compatibilità
    • Evoluzioni e nuove funzioni
    • Supporto illimitato

    Desideri saperne di più? Scopri le domande più frequenti suBusiness Care.


    Hai bisogno di aiuto?

    Il nostro team risponde nelle seguenti lingue:
    en