One hour of service: save time and run a more successful online store with the advice and technical assistance of PrestaShop Support!
The Intervention Ticket includes:
Speedy PrestaShop service — you’ll never lose another customer! We’ll take care of your needs within 72 hours of your ticket submission.
Expert consultants at your service
Ce que ce plan de support vous apporte
Our PrestaShop Advisors can help you find the Support Pack that fits your needs!
Support plans offered by PrestaShop let you take advantage of expert assistance that will help you extract the most out of PrestaShop.
Our team will guide you step by step and answer questions to help you spend less time maintaining your store and more time selling.
The Essential Support Plan includes services to enhance the success of your online store.
Terms: 1 month
Number of support hours included per month: 1 Hour
• Support for questions regarding technical issues, no matter what version of PrestaShop you’re using.
• Recommendations regarding your server (type of hosting excluding configuration).
• Support for module installation (excluding configuration).
• Submission of online tickets and followed live
• Advices to install (hosting, modules and themes)
• Installing modules purchased addons (excluding configuration)
• Installing Themes
• Configuration of the back office and native modules
Also…Invitations to exclusive PrestaShop events.
An expert support team member will answer your support ticket within (during business hours): 72 hours
One full hour of assistance.
Excluded from support:
• SVN versions (in development).
• Assistance on a solution whose core has been changed by the client.
• Specific developments that the client wishes to add.
• Development and integration of a graphic or theme.
• User training.
• Version updates.
• Site migration.
• Store installation.
• In order for our expert support team to deliver the best possible service, you must provide the following information:
• FTP access
• MYSQL access
• Your site’s URL
• URL to access the Back Office
• E-mail address and password to access the Back Office
• Support is available Monday to Friday from 8AM to 5PM CET (Central European Time)..
• Support is available in Danish and English.
Discounts do not apply to Support Plans.
Fréquemment achetés ensemble
A propos de PrestaShop Support
Avec PrestaShop Support, nos experts vous accompagnent dans la réussite de votre projet e-commerce ! A chaque étape de votre vie d'e-commerçant, notre équipe vous conseille et intervient techniquement pour optimiser votre boutique selon vos souhaits et objectifs.
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