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Mise à jour nécessaire de votre mot de passe sur Prestashop Addons

Bonjour,

Vous possédez un compte Addons créé à partir de votre compte PayPal qui vous permet de vous connecter à notre marketplace.

Pour plus de sécurité et de simplicité, nous avons mis en place un système d'authentification unique. La connexion via PayPal ne sera plus possible à partir du 2 avril. En savoir plusarrow_right_alt

Pour continuer à accéder à votre espace personnel, il vous suffit de réinitialiser votre mot de passe en cliquant sur le lien ci-dessous.

Un nouveau mot de passe vous sera envoyé, il vous permettra de vous connecter directement à votre compte Addons, sans passer par Paypal. Une fois connecté, vous pourrez modifier ce mot de passe depuis votre espace client.

Votre compte Addons ne sera en rien affecté par cette évolution.

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Super, votre boutique va adorer ! Vous venez de télécharger ce module. Il ne vous reste plus qu’à l’installer sur votre boutique PrestaShop. Besoin d’un coup de pouce ? Suivez notre tutoriel : Installer un module Addons payant ou gratuit 

De V1.7.7.0 à V1.7.8.6

En bref

Integrate LiveAgent’s fastest live chat widget to your eCommerce site and provide quick help to your customers Keep track of their orders, as they're displayed in your dashboard. Get all information about your customers in one place.

Les plus de ce produit

headset Améliore la relation client
Reduce shopping cart abandonment
Cart abandonment rates are connected to bottlenecks in the buying process. Often times, shoppers’ questions go unanswered or the buying process can be too complicated or off-putting. LiveAgent gives you have the chance to significantly reduce the number of abandoned shopping carts, and a chance to recover shoppers through its advanced live chat & automation functionality.

Increase conversion rate
The best way to improve conversion rates is to focus on tweaking aspects of your customer support strategy. A great example of this is implementing live chat and providing real-time support to shoppers. Small tweaks like this can completely transform your conversion efforts. In fact, companies who said that they’re focused on the right live chat software can lead to up to a 29% increase in conversion rates

Improve customer service
Connect all your communication channels (phone, email, social media, live chat, customer portal) with LiveAgent. Whenever you receive a new query, it will be automatically pushed into our system and stored as a ticket. From there, you can manage, monitor, and respond to all tickets. The universal inbox is filled with tons of features that make ticket management easy such as automation features, tags, departments, and more.

Improve marketing
LiveAgent will improve your marketing and sales efforts in no time. Here’s what you can look forward to once you implement a help desk software into your daily workflow — and that’s just the tip of the iceberg: A secure, shared, universal inbox; Improved productivity; Improved customer satisfaction.

Increase response speed
LiveAgent boasts the fastest chat widget on the market. Chat with your customers in real-time, make use of pre-chat forms, offline forms, a real-time typing view, and more. With LiveAgent, increasing response speed is easy.

Decrease resolution time
Drastically decrease the resolution time of the incomings customer requests

Decrease ticket load
LiveAgent’s robust ticketing system streamlines all queries from email, live chat, social media, your call center, and knowledge base into one universal inbox that can be accessed by all agents at the same time.

Improve customer happiness
Customers want to have their issues solved immediately. Live chat is the perfect tool for that

Ce que vos clients aimeront

Faster issue resolution
LiveAgent's help desk software module is the right tool to get your problems solved in a quicker manner as the agents can keep track of the progress and fulfill the assigned SLA rules.

Connect with customer support instantenously
Our live chat module will enable to you get in touch with customer support agents instantly. Never wait for the answers more than few minutes. Don't know which product on the e-shop fits your needs the best? Just start the live chat and get your answers immediately.

All issues will be solved
LiveAgent's dashboard makes sure that none of your issues will ever get lost or unaswered. Agents can assign themselves to specific tickets or departments, therefore making sure that none of the received conversation ever slips through.

Opportunity to improve products
Have your word and help your favorite company in the process of improving the products. LiveAgent enables you to submit your feedback or suggestions directly to the customer support agents and therefore giving them your own perception of the services or products you have experience with.

Become the customer support hero
Make the Internet a better place by helping other customers with their issues. Our dedicated customer forum gives you the opportunity to assist other customer, who might have the similar issue as you had in the past. Share your knowledge and get praise.

Installation

  • Download the module from your account
  • Go to your shop's dashboard and go to Modules
  • Install the module
  • Go to the module's configuration page and set your code

Autre

Currently we are not aware that LiveAgent's multichannel help desk software module causes any troubles. If you ever spot any unusual behaviour, please, notify us!

Besoin d'aide ?

Ce développeur vous répond dans ces langues :
en, cs

Fiche technique

Dernière mise à jour

10/02/2021

Langues du module

en, bg, cs, de, el, es, fi, fr, it, nl, no, pt, ro, ru, sv, tr, zh +11

Versions de PrestaShop compatibles

V1.7.7.0 - V1.7.8.6

Compatibilité multiboutique 

Oui info

Version du module / thème

V 1.0.3

Nombre de téléchargements

3

Documentation

Included

Développeur

Community developer

Langues du développeur

en, cs

Requiert un compte sur un service tiers

Oui

Catégorie

Support & Chat Online

Caractéristiques

175+ Features included:

-POP3 accounts
-Email piping
-Forwarding
-Departments
-Priorities
-Statuses
-Tags
-Rules
-Ticket Routing
-Canned/Predefined messages
-Email templates
-Voice integration
-Real-time website monitoring and statistic
-Chats
-Facebook/Twitter/Instagram/Slack integration
-Knowledgebase
-Live Suggestions as you type
-Feedback and Contact forms
-Agent rating, Gamification
-Multilingual
-Ticket Filters
-File sharing and attachments
-Chat button templates and much more.

Recommandations


Nouveautés de la version 1.0.3(10/02/2021)

  • Initial release

Support et mises à jour

Lors de l'achat, votre abonnement Business Care de votre première année est automatiquement inclus, puis reconduit tacitement à la fin de la période.

Vous pouvez résilier votre abonnement à tout moment, avant la fin de la période en cours.

Les services inclus dans votre abonnement

  • Mises à jour sécurité
  • Mises à jour compatibilité
  • Évolutions et futures fonctionnalités
  • Support illimité

Vous souhaitez avoir plus de détails? Découvrez les questions les plus fréquemment posées autour de Business Care.


Besoin d'aide ?

Ce développeur vous répond dans ces langues :
en, cs

A propos

Produits développés

1

Ancienneté

18/12/2020

Pays

Slovakia

Langues du support

en, cs