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live chat with Telegram integration

Module live chat with Telegram integration

Développé par Community developer
  • PrestaShop
    1.4.0.2 - 1.7.4.4
module - Support & Chat Online - live chat with Telegram integration - 1
module - Support & Chat Online - live chat with Telegram integration - 2
module - Support & Chat Online - live chat with Telegram integration - 3
module - Support & Chat Online - live chat with Telegram integration - 4
module - Support & Chat Online - live chat with Telegram integration - 5
module - Support & Chat Online - live chat with Telegram integration - 6
module - Support & Chat Online - live chat with Telegram integration - 7

Description

This module allows you to chat with your users from anywhere using Telegram on your cellphone or desktop. The module enables users to send messages from all your website pages. You can easily respond to these messages via Telegram. 

Ce que ce produit vous apporte

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Relation client Améliore la relation client

Online support is a critical component of any online business. Using this service, you can save time while resolving customer issues anytime anywhere via Telegram on your cellphone or desktop.
No need to pay monthly or annual fees; the easy set-up process allows you to start having conversations with your customers in no time!
Define unlimited support staff; add descriptions and profile avatars; add unlimited support lines for each support employee (each employee can converse with an arbitrary number of customers at the same time).
Simultaneous support conversations are not limited to just one; rather, you can have as many conversations as you want at the same time.
Support staff can connect using individual and separate Telegram accounts to provide customer support.
The chat box on the bottom corner eliminates the need for Telegram on the customer side. Only the support staff need to have Telegram installed.
Using this module, you can provide instantaneous support to customers who are browsing your site or making purchases using Telegram. As soon as the user starts a conversation, a new Telegram chat is initiated and you are alerted to the request.
Going offline takes only a single click, without needing to login to the admin panel. Once in offline mode, users are shown a contact form to enter their request. The information is then sent to the admin via Telegram.
With very little time to setup, you can drastically improve your customer support which will result in higher customer loyalty and satisfaction as well as better sales.
The installation process including constructing thee Telegram robot and configuring the module are detailed in Readme_en.pdf. 

Caractéristiques

Chat with your customers without logging in to the admin panel.
Unlimited departments and support staff with individual names, descriptions, and avatars.
Change and translate any text from the user in any language.
Customizable the chat box color to match your website design.
Place the chat box to the bottom-left or bottom-right corner of the page.
Disable the system when you’re offline or show a contact form.
Designate an admin account to receive all offline messages.
Add, edit, and delete unlimited departments.
Designate a primary admin account
The user can see the online/offline status of each department
Receive user information before starting a chat.
Ajax-enabled user chat box eliminates the need to reload the page every time.
The user can see the list of departments, their names, descriptions, and offline/online statuses.
The user can continue the conversation from any page on the website.
Unread message count is shown on the chat box if the window is closed.
Support staff can end conversations.
In case the support staffs are offline, an offline form is shown to the user. The submitted form is sent to the designated admin account on Telegram.
Timely customer support boosts user retention, satisfaction, and loyalty. 

Fréquemment achetés ensemble

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Ce que vos clients aimeront

Customers can easily ask for support and clarifications from any page on your website by simply clicking the small banner on the bottom corner. Upon clicking, an animated effect displays the chat window and the user can select the pertinent department.
Users don’t have to leave your website or visit a specific page in order to start a conversation.

The chat can be started on any page, for example while browsing through products, and it can continue on any page.
If the chat window is minimized, unread message count is displayed on top of the chat bar.
By giving timely responses to your customers, you can increase customer loyalty and improve retention.  

Recommandations

To use this module your website must have ssl , This means your web site should be launch by both http:// and https:// if your web site doesn't load by https:// so you will need an SSL certificate .
Many large web hosts can provide free SSL for you . You can contact your web host for more information.

Support et mises à jour

Vous bénéficiez automatiquement de 3 mois de support pour ce produit.

Pendant 90 jours après achat, vous profitez d’un support technique et fonctionnel ainsi que de l’accès aux mises à jour disponibles pour ce produit.

Installation

The process of installation is in root folder : readme_en.pdf

Nouveautés de la version 1.0.0(14/04/2018)

  • console error fixed
  • show error to user when inputs be empty
  • console error fixed !

A propos du développeur

Community developer

Une question ?
Besoin d'aide ?

Le développeur vous répond en :
en

$3499

Avantages :

  • Compatibilité v1.4.0.2 - v1.7.4.4

  • Version 1.0.0 (14/04/2018)

  • Disponible en en

Une question ? Contactez le développeur
Le développeur vous répond en :

en