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e-satisfaction.com - Humanized Marketing Automation

Module e-satisfaction.com - Humanized Marketing Automation

Développé par Community developer
  • PrestaShop
    1.6.0.4 - 1.6.1.17
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Description

Trigger personalized marketing actions (refer a friend, request callback), based on the experience each customer had when purchasing from you and not on where he/she clicked in your e-shop.

Ce que ce produit vous apporte

Relation client Permet de fidéliser vos clients

The benefits of developing and implementing  customer centric strategy with e-satisfaction are the following:
  • Create a bond with your customers by automating both feedback and response to this feedback
  • Use a number of marketing automations (i.e. referral campaigns, callback requests) with NO development needed from your technical team
  • Identify issues and problems in the shipping process that you do not control and automatically manage them
  • Acquire new customers with lower costs and improve efficiency of marketing spending
  • Increase positive word of mouth and increase referrals from happy customers
  • Increase customer loyalty and customer retention
  • Automated recovery actions for unhappy customers or customers with complaints
  • Implement personalized messaging for every customer, based on the experience they had when shopping from you
  • Measure & boost customer satisfaction in all channels and devices
  • Know who is your happy customer and who is the customer that had a complaint and never called you
  • Manage complaints fast, targeted and easily

Caractéristiques

E-satisfaction has been built to make e-commerce customer centric and help you create a bond with your customers, making them think that “this e-shop really gets me”!

To achieve this e-satisfaction follows a three step methodology that is implemented the moment you integrate this plugin. The three steps of this methodology are the following:
  • Step 1: Collect feedback from real customers, about their experience, across all stages of their consumer journey
  • Step 2: Understand why they say and add each customer to one or more segments, based on how satisfied they are by their experience and what they really need.
  • Step 3: Trigger out of the box and easy to setup humanized marketing mechanisms like refer a friend, callback requests and automated alerts, that respond or react to the feedback provided by each customer, based on the segment he/she belongs to.

The main advantage of e-satisfaction is that it is EASY. Easy to respond, easy to setup, easy to use and easy to understand. Our team has built this tool to help you save time and have more time to serve your customers better. The features that implement this approach are the following:
  • Automated mechanisms to collect feedback across the customer journey in your e-shop, friendly and easy to ask, with high response rates.
  • Ready to use sets questions sets, created for and tested in retail e-shops. No need to think what to ask, when to ask and how to ask, we have it ready for you!
  • Preloaded humanized marketing automations, like refer a friend, call back request, automated alerts that are triggered automatically based on the level of satisfaction of each customer.
  • Real time dashboard where you can see who said what and understand what each customer is expecting from you.
  • Integration of feedback in the sales page to help you prioritize customer service and easily see who is the customer that needs your attention.
  • Mobile adaptive UI of questionnaires to help your customers give the feedback they want to give
  • Ongoing monitoring and measurement of Net Promoter Score (NPS), one of the most important scores for your e-shop
  • "Satisfaction history" of each customer, through PrestaShop's admin panel.

Today we spend a lot of time, effort and money on customer acquisition efforts but we seem to forget about the customer that lies behind the data we optimize every day. We focus a lot on customer acquisition, while the success will come from customer loyalty!  E-satisfaction combines customer feedback with marketing actions and helps you become customer centric, easy and hassle free!

Ce que vos clients aimeront

Customers benefit by the customer centric approach that e-satisfaction proposes through feedback collection mechanisms and their combination with automated marketing actions. With e-satisfaction your customers can finally get in touch with you, without having to call you or contact you via email.

Happy customers can help you get better by proposing improvement actions. Unhappy customers can raise a complaint directly to you and get a quick response.

Recommandations

This module works out of the box. We prepared it with love just for the e-shops that care for their customers, so download and you are ready to go! After completing the registration process in www.e-satisfaction.com

Support et mises à jour

Vous bénéficiez automatiquement de 3 mois de support pour ce produit.

Pendant 90 jours après achat, vous profitez d’un support technique et fonctionnel ainsi que de l’accès aux mises à jour disponibles pour ce produit.

Installation

After finishing integration, you should visit www.e-satisfaction.com and complete the signup process to get your authentication key. This authentication key should be set up in the settings session of the module

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e-satisfaction.com - Humanized Marketing Automation
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Articles du même développeur - Plus d'informations

Nouveautés de la version 0.2.9(01/03/2017)

  • Changes required to pass validation
  • Adoption of changes in PrestaShop's guidelines for UI, helpers,
  • Improvement of data protection during insertion

A propos du développeur

Community developer

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Besoin d'aide ?

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$39.99

Avantages :

  • Compatibilité v1.6.0.4 - v1.6.1.17

  • Version 0.2.9 (01/03/2017)

  • Fait appel à un service tiers qui peut être payant Oui

  • Disponible en en

Une question ? Contactez le développeur
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