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PrestaShop Essential Support Plan

PrestaShop Essential Support Plan

Développé par PrestaShop
support - Services - PrestaShop Essential Support Plan

Description

The essential support plan is available only in english

Ce que ce plan de support vous apporte

What the support plan does for you
Support plans offered by PrestaShop let you take advantage of expert assistance that will help you extract the most out of PrestaShop.
Our team will guide you step by step and answer questions to help you spend less time maintaining your store and more time selling.

Focus
The Essential Support Plan includes services to enhance the success of your online store.

Terms: 1 year
Number of support hours included per month: 6 Hours


Expert guidance:
  • Support for questions regarding technical issues, no matter what version of PrestaShop you’re using.
  • Recommendations regarding your server (type of hosting excluding configuration).
  • Support for module installation (excluding configuration).
  • Submission of online tickets and followed live
  • Advices to install (hosting, modules and themes)
  • Installing modules purchased addons (excluding configuration)
  • Installing Themes
  • Configuration of the back office and native modules

Also…Invitations to exclusive PrestaShop events.

An expert support team member will answer your support ticket within (during business hours): 48-72 hours maximum

One full year of assistance.

Excluded from support:
  • SVN versions (in development).
  • Assistance on a solution whose core has been changed by the client.
  • Specific developments that the client wishes to add.
  • Development and integration of a graphic or theme.
  • User training.
  • Version updates.
  • Site migration.
  • Store installation.

Terms:
In order for our expert support team to deliver the best possible service, you must provide the following information:
  • FTP access
  • MYSQL access
  • Database
  • Your site’s URL
  • URL to access the Back Office
  • E-mail address and password to access the Back Office
  • Support is available Monday to Friday from 9AM to 6PM CET (Central European Time)..
  • Support is available in Ensglish.

Fréquemment achetés ensemble

Ajoutez "PrestaShop Essential Support Plan " à votre panier avec :

  • The Google Shopping Feed module will allow you to send the list of products of your shop to Google Merchant Center and publish your products on Google Shopping page results, that increase your sales by at least 20% in just a few days.

    $4999
  • Le Règlement général sur la protection des données (RGPD) entre en vigueur le 25 Mai 2018, répondez aux obligations de ce règlement européen et mettez votre boutique en conformité ! Développé par l’équipe de PrestaShop avec l’accompagnement de nos experts RGPD, le module RGPD Officiel est le seul à vous offrir une solution adaptée à votre site traitant les données personnelle

    $9599

A propos de PrestaShop Support

PrestaShop Support

Avec PrestaShop Support, nos experts vous accompagnent dans la réussite de votre projet e-commerce ! A chaque étape de votre vie d'e-commerçant, notre équipe vous conseille et intervient techniquement pour optimiser votre boutique selon vos souhaits et objectifs.

Une question ?
Besoin d'aide ?

Le développeur vous répond en :
en fr

$399

  • Compatibilité v1.4.0.1 - v1.7.3.1

  • Disponible en en fr es