Optimisez votre boutique grâce à la Marketplace Officielle de PrestaShop !
Description
Ce que ce plan de support vous apporte
Support plans offered by PrestaShop let you take advantage of expert assistance that will help you extract the most out of PrestaShop.
Our team will guide you step by step and answer questions to help you spend less time maintaining your store and more time selling.
Focus
The Essential Support Plan includes services to enhance the success of your online store.
Terms: 1 year
Number of support hours included per year: 6 Hours
Expert guidance:
- Support for questions regarding technical issues, no matter what version of PrestaShop you’re using.
- Recommendations regarding your server (type of hosting excluding configuration).
- Support for module installation (excluding configuration).
- Submission of online tickets and followed live
- Advices to install (hosting, modules and themes)
- Installing modules purchased addons (excluding configuration)
- Installing Themes
- Configuration of the back office and native modules
Also…Invitations to exclusive PrestaShop events.
An expert support team member will answer your support ticket within (during business hours): 48-72 hours maximum
One full year of assistance.
Excluded from support:
- SVN versions (in development).
- Assistance on a solution whose core has been changed by the client.
- Specific developments that the client wishes to add.
- Development and integration of a graphic or theme.
- User training.
- Version updates.
- Site migration.
- Store installation.
Terms:
In order for our expert support team to deliver the best possible service, you must provide the following information:
- FTP access
- MYSQL access
- Database
- Your site’s URL
- URL to access the Back Office
- E-mail address and password to access the Back Office
- Support is available Monday to Friday from 9AM to 6PM CET (Central European Time)..
- Support is available in Ensglish.
Fréquemment achetés ensemble
Ajoutez "PrestaShop Essential Support Plan " à votre panier avec :
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A propos de PrestaShop Support
Avec PrestaShop Support, nos experts vous accompagnent dans la réussite de votre projet e-commerce ! A chaque étape de votre vie d'e-commerçant, notre équipe vous conseille et intervient techniquement pour optimiser votre boutique selon vos souhaits et objectifs.
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Autres plans de support disponibles
Les 3 raisons d'acheter sur la Marketplace PrestaShop Addons
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![PrestaShop Officiel]( "PrestaShop Officiel")
PrestaShop Officiel
6 000 modules, thèmes graphiques et services
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![100% confiance]( "100% confiance")
100% confiance
Vos achats et données sont totalement sécurisés.
![100% confiance]( "100% confiance")
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![Installation en 1 clic]( "Installation en 1 clic")
Installation en 1 clic
Vos achats apparaissent directement dans le back-office de votre boutique.
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