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Necessary update of your password on PrestaShop Addons

Hello,

You are currently the holder of an Addons account created from your Paypal account, which allows you to connect to our marketplace.

In order to increase security and simplicity, we are implementing a single authentication system. Therefore, signing in with PayPal won’t be possible on our marketplace, from April 2nd on. Read morearrow_right_alt

To continue to access your personal space on PrestaShop Addons, we simply invite you to reset your password as of now by clicking on the link below.

You will receive a new password allowing you to directly sign in to your Addons account, without using PayPal. Once logged in, you will be able to change this password in your personal space.

Your Addons account will not be affected in any way by this development.

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¡A tu tienda le va a venir genial! Acabas de descargar este módulo. Solo tienes que instalarlo en tu tienda PrestaShop. ¿Necesitas que te echemos un cable? Sigue nuestro tutorial: Instalar un módulo de Addons gratuito o de pago

UVdesk - Free Helpdesk Ticket System

Módulo UVdesk - Free Helpdesk Ticket System

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Desarrollado por Webkul
V1.6.0.4 - V1.7.8.8
De la V1.6.0.4 a la V1.7.8.8

Resumen

Integrate UVdesk ticket system in your Prestashop store to provide a support platform to your customers. A dedicated support platform to resolve the queries of customers will help to build customers trust towards your brand.

Lo que este módulo hace por ti

headset Mejora la relación con el cliente
  • All pre-sale & post-sale queries can be managed from one place.
  • Admin can reply to those tickets created by the buyer.
  • Admin can delete the tickets from PrestaShop backend.
  • Admin can assign an agent to the ticket who will look after the customer issue.
  • Admin/Assigned agent/Customers can add attachments on ticket replies.
  • The filter option can be used to search for a specific ticket using various parameters.

Qué les gustará a tus clientes

  • Customers can raise their queries any time from the platform.
  • Customers can view their previously created tickets in their account.
  • Customers can add a collaborator in the ticket.
  • Customers are notified via mail when the admin replies on their created ticket.

Instalación

  • Go to the back office-> modules -> Upload a module
  • Upload zip file of ‘UVdesk - Free Helpdesk Ticket System’
  • The module will automatically get installed on your Prestashop

¿Necesitas ayuda?

Este desarrollador responde en estos idiomas:
en

Ficha técnica

Última actualización

16/10/2019

Idiomas del módulo

en, ar, bg, de, es, fr, it, nl, pt, ru +4

Compatibilidad PrestaShop

V1.6.0.4 - V1.7.8.8

Versión del módulo/tema

V 4.0.2

Número de descargas

1

Documentación

Included

Desarrollador

Webkul

Idiomas del desarrollador

en

Se requiere una cuenta en un servicio externo

Categoría

Servicio posventa

Funcionalidades

  • Integrate UVdesk Helpdesk System with your PrestaShop Store
  • Easy interaction between Admin and Buyers
  • A well-managed helpdesk system for your PrestaShop site
  • Absolutely Free of Cost Addon (Admin will have to sign up to UVdesk if he/she does not have an existing account)
  • Buyers can raise ticket relating to any concern/issue/enquiry.
  • Admin can reply to those tickets created by the buyer.
  • Admin can delete the tickets from PrestaShop backend.
  • Admin can assign an agent to the ticket who will look after the customer issue.
  • Admin/Assigned agent/Customers can add attachments on ticket replies.
  • The filter option can be used to search for a specific ticket using various parameters.
  • The customer can add a collaborator to the ticket to keep the third party in the loop if needed.
  • Use Upgraded UVdesk Plans to avail various other features.
  • The module translation is available in following languages: French (fr), Arabic(ar), Spanish(es), German(de), Italian(It), Russian(ru), Japanese(ja), Dutch(nl), Bulgarian (bg), Portuguese (pt).

Lo nuevo en la versión 4.0.2(16/10/2019)

  • Buyers can raise ticket relating to any concern/issue/enquiry.
  • Admin can reply to those tickets created by the buyer.
  • Admin can assign an agent to the ticket who will look after the customer issue.
  • The customer can add a collaborator to the ticket to keep the third party in the loop if needed.
  • Admin/Assigned agent/Customers can add attachments on ticket replies.

Soporte y actualizaciones

En el momento de la compra, la suscripción a Business Care de tu primer año se incluye automáticamente y se renueva tácitamente al final del periodo.

Puedes cancelar tu suscripción en cualquier momento antes de que finalice el período actual.

Servicios incluidos en el abono

  • Actualizaciones de seguridad
  • Actualizaciones de compatibilidad
  • Evoluciones y nuevas funcionalidades
  • Asistencia ilimitada.

¿Quieres tener más detalles? Descubre las preguntas más frecuentes sobre Business Care.


¿Necesitas ayuda?

Este desarrollador responde en estos idiomas:
en