Q: Who is the sender of the Facebook message?
A: Your Facebook page automatically sends the message. During install, you choose to connect your Facebook page.
Q: How many messages get sent?
A: You can set time and quatity for reminders. This is set in module configuration, and called by crontab
Q: Can I customize the Facebook message?
A: Yes, you can customize the body of the message as well as the call-to-action button.
Q: Is this within Facebook’s terms-of-service?
A: Yes, when your visitor opts-in through the checkbox, you are allowed to send him message reminders. You can set time for these reminders. Importantly, you still can send him any message later on.
Q: Is visitors’ information collected in the list right after they click Add to cart?
A: Once a visitor click Add to cart, you get his recipient ID to send automated messages. Then he messages you back, you get all of his information such as Facebook profile picture, timezone, language, gender, etc.
Q: I’m not seeing the messages being sent within the Sent folder of my Facebook business page’s Inbox.
A: You’ll only see the message threads when your visitor replies. Most people just see your automated message and take action without replying. So you won’t see them in your Sent folder. But don’t worry, messages are being sent for your abandons!
Q: Is the “Send to Messenger” box checked by default?
A: As the new Facebook update, If your fan page register Messenger checkbox after October 6, 2017, the default state of the checkbox plug-in will be unchecked only. But the module ask user to check the box while user try to add product into the cart.