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Necessary update of your password on PrestaShop Addons

Hello,

You are currently the holder of an Addons account created from your Paypal account, which allows you to connect to our marketplace.

In order to increase security and simplicity, we are implementing a single authentication system. Therefore, signing in with PayPal won’t be possible on our marketplace, from April 2nd on. Read morearrow_right_alt

To continue to access your personal space on PrestaShop Addons, we simply invite you to reset your password as of now by clicking on the link below.

You will receive a new password allowing you to directly sign in to your Addons account, without using PayPal. Once logged in, you will be able to change this password in your personal space.

Your Addons account will not be affected in any way by this development.

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Bug Fixing and Investigation Plan

Bug Fixing and Investigation Plan

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Desarrollado por Invertus

Resumen

Do you face an e-shop issue, but don’t know how to solve it?  We are here to help you! Do not hesitate to take advantage of our expertise & support.

Our expert team will investigate your problem by trying to reproduce issues and analysing error logs, looking into your file structure to provide you a detailed report and if possible, instantly fix the problem. 

We can have a look at your e-shop installation regardless of its version, which modules or themes you use or if your shop’s core is changed.



 

Instalación

In order for our expert support team to deliver the best possible service, you must provide the following information:
  • SSH access
  • Database access
  • URL and log in access to the Back Office
  • A ZIP file and documentation of the module/Theme in case of module or theme investigation.
  • Access to your error and access logs

Terms:
  • Valid within 6 months
  • Full working day of experienced developer
  • Answer from expert support team within 72 hours (during business hours)
  • Support is available Monday to Friday from 8AM to 5PM CET (Eastern European Standard Time).
  • Support languages: English
  • No teamviewer support
  • Only one investigation per ticket.

Discounts do not apply to Support Plans.


For additional information:
Contact our PrestaShop experts: 8AM – 5PM CET (Eastern European Standard Time)


Email: [email protected]

 

¿Necesitas ayuda?

Este desarrollador responde en estos idiomas:
en

Ficha técnica

Última actualización

07/02/2019

Idiomas del módulo

en

Compatibilidad PrestaShop

V1.5.0.0 - V1.7.5.0

Versión del módulo/tema

V 1

Desarrollador

Invertus

Idiomas del desarrollador

en

Categoría

Asistencia & Chat online

Marco de intervención

Bug Fixing and Investigation Plan includes services to solve problems and enhance the success of your online store.

What this service includes:
  • Module modification analysis;
  • Theme modification analysis;
  • Core modification analysis;
  • Trying to reproduce the bug internally on another installations or devices;
  • Detailed report regarding the applied procedures and workflow;
  • Issue resolving if a conflict is found and enough time is left for fixing;
  • Estimation for a further intervention in complicated cases.

Legal compliance

Reglamento general de protección de datos (RGPD)

Este módulo cumple las disposiciones del Reglamento general de protección de datos de la UE.

¿Necesitas ayuda?

Este desarrollador responde en estos idiomas:
en

A propósito del desarrollador

Nivel de experiencia

Captain

Productos desarrollados

59

Desarrollador desde

12/07/2010

País

Lithuania

Idiomas

en

PrestaShop Support

Sobre PrestaShop Support

Con el Soporte PrestaShop, nuestros expertos estarán a tu disposición para que tu proyecto de e-comercio sea un éxito. Nuestro equipo estará a tu disposición a cada paso de tu proyecto para aconsejarte y darte el soporte técnico necesario para optimizar tu tienda en función de tus deseos y objetivos.