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Necessary update of your password on PrestaShop Addons

Hello,

You are currently the holder of an Addons account created from your Paypal account, which allows you to connect to our marketplace.

In order to increase security and simplicity, we are implementing a single authentication system. Therefore, signing in with PayPal won’t be possible on our marketplace, from April 2nd on. Read morearrow_right_alt

To continue to access your personal space on PrestaShop Addons, we simply invite you to reset your password as of now by clicking on the link below.

You will receive a new password allowing you to directly sign in to your Addons account, without using PayPal. Once logged in, you will be able to change this password in your personal space.

Your Addons account will not be affected in any way by this development.

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¡A tu tienda le va a venir genial! Acabas de descargar este módulo. Solo tienes que instalarlo en tu tienda PrestaShop. ¿Necesitas que te echemos un cable? Sigue nuestro tutorial: Instalar un módulo de Addons gratuito o de pago

De la V1.6.0.4 a la V1.7.8.0

Resumen

Provide support or assistance to your customers by allowing them to initiate chat, raise queries, share product/orders on WhatsApp. Also, create support agents/support groups for managing the queries efficiently.

Lo que este módulo hace por ti

headset Mejora la relación con el cliente
WhatsApp is a very popular messaging platform & is nearly used by 2.5 billion people across the world. Its growing popularity is one of the main reasons behind its continuously increasing user base. Ecommerce is also using its features in one or the other way to benefit the customers as well as the business. One of the main reasons behind using WhatsApp goes to quick messaging feature. It’s so fast that you can send a message to the person living on another side of the world within milliseconds.

How this module come into the bigger picture? Let me just explain.

Provide Fast Support

Customer queries are very frequent on eCommerce websites these days. Whether the query is related to product, delivery or other policies of the eShop, it doesn’t matter. What matters most to the customer is how quickly you respond to their queries. The sites which address concerns of customers readily generally has more customers turnout than those that don’t.

Option to Share Product/Order

In the eCommerce space, there are thousands of products. Along with that, the store owner also receives thousands of orders too. In such cases, it becomes very time taking & difficult to find the product/order of one particular customer. That’s why we have also provided the option to share the product as well as order with the admin to the customer. Using this functionality, a customer can easily raise queries regarding any particular product/order. And with the exact information of product/order, the admin will also assist the customer efficiently.

Apart from admin, customers also get to share the product/order with their contacts as well. This is generally useful functionality as many of us often want to get opinions about products from friends/family.

Apart from the above, some other noteworthy benefits for merchants are:
  • Add floating WhatsApp support button.
  • Choose to display WhatsApp number over the support button.
  • Enable or disable the display of the support button.
  • Display support buttons at different positions on the website i.e header, contact us page, order history page, bottom left and bottom right.
  • Customize the name of buttons available on each page in multiple languages.
  • Add support agents with whom customers can chat on WhatsApp.
  • Choose to edit or delete the support agents.
  • Enable or disable the support agents at your own convenience.
  • Create WhatsApp support groups & add support agents to them.
  • Edit or delete the WhatsApp support groups.
  • Enable or disable WhatsApp support groups.
  • Choose to display the WhatsApp share button at multiple positions i.e Product page, Order confirmation page and order history page.
  • Add the preconfigured message for share & support for each button in multiple languages.

Qué les gustará a tus clientes

The customers enjoy the following benefits at their end:
  • A customer gets to chat with the admin on WhatsApp regarding any issue.
  • A customer can also share the product as well as order with the admin to raise any query regarding them.
  • Customers can also share products & orders with their contacts.
  • Quick support/assistance available for customers with WhatsApp.

Instalación

Follow the standard installation procedure:
  • Go to the back office-> Module Manager -> Upload a module
  • Upload zip file of 'WhatsApp Live Chat'
  • The module will automatically get installed on your Prestashop

Otro

Note: "In case of any discrepancy, the functionalities/features of the module written in the English language will be final"

¿Necesitas ayuda?

Este desarrollador responde en estos idiomas:
en

Ficha técnica

Última actualización

28/06/2021

Idiomas del módulo

en, ar, ca, de, es, fr, gl, it, ms, nl, pl, pt, ru, zh +8

Compatibilidad PrestaShop

V1.6.0.4 - V1.7.8.0

Versión del módulo/tema

V 5.1.3

Número de descargas

6

Documentación

Included

Desarrollador

Webkul

Idiomas del desarrollador

en

Categoría

Asistencia & Chat online

Funcionalidades

  • Add floating WhatsApp support button.
  • Choose to display WhatsApp number over the support button.
  • Enable or disable the display of the support button.
  • Display support buttons at different positions on the website i.e header, contact us page, order history page, bottom left and bottom right.
  • Customize the name of buttons available on each page in multiple languages.
  • Add support agents with whom customers can chat on WhatsApp.
  • Choose to edit or delete the support agents.
  • Enable or disable the support agents at your own convenience.
  • Create WhatsApp support groups & add support agents to them.
  • Edit or delete the WhatsApp support groups.
  • Enable or disable WhatsApp support groups.
  • Choose to display the WhatsApp share button at multiple positions i.e Product page, Order confirmation page and order history page.
  • Add the preconfigured message for share & support for each button in multiple languages.
  • Customers get to chat with the admin on WhatsApp regarding any issue.
  • Customers can also share the product as well as order with the admin to raise any query regarding them.
  • Customers can also share products & orders with their contacts.
  • Quick support/assistance available for customers with WhatsApp.

Frequently Asked Questions

Q: Can customers place orders on WhatsApp?
A: No, they can share the order/product & raise queries on WhatsApp.

Q: Can customers change the preconfigured message before sending it to admin?
A: Yes, they can absolutely make changes to the preconfigured messages. It is provided just for convenience.

Q: Can customers share the product/order with their contacts?
A: Yes, they can absolutely share the product as well as order with their contacts.

Recomendación

Our guarantees:
 
✪ We are a PrestaShop Gold Partner agency with a team of experienced PrestaShop developers.
✪ We have been accredited with “SuperHero” Expertise Level & we were able to achieve this with lesser response time and quality service.
✪ We intend to provide 100% satisfaction to our customers with their purchase.
✪ We will also help you with the installation and configuration of the module in case if it’s required.
 
✔ We can customize the module according to your requirement. You can contact us for a quote.
✔ We would really appreciate your 5-star rating and comments about our modules & support. It helps us with the development of new modules and the improvement of the already developed modules.
 
If you have any doubts or queries regarding our module, please send us a message. We would be more than happy to assist you.

Lo nuevo en la versión 5.1.3(28/06/2021)

  • License updated
  • Cache issue fixed
  • Code improved

Soporte y actualizaciones

¡Asegúrate de que este producto funciona a la perfección en tu tienda durante 12 meses con la opción Zen!

Gracias a la opción Zen, tendrás acceso a TODAS las actualizaciones del producto durante el año posterior a la compra. El desarrollador del producto responderá por correo a cualquier duda técnica o funcional que te surja.

¿En qué consiste la opción Zen?

La opción Zen incluye dos servicios:

  • Asistencia posventa ilimitada durante el tiempo que tengas contratada la opción; y
  • Acceso a todas las actualizaciones del producto durante ese periodo.

La opción Zen está disponible a un precio reducido en el momento en que compras el producto. También la puedes contratar más adelante desde tu cuenta de cliente. Es válida durante un año a partir de la fecha de compra del producto. ¡Cuanto antes la contrates, más tiempo la disfrutarás!

¿Que incluye la Opción Zen?

En la opción Zen están incluidos:

  • las preguntas relativas a la utilización del módulo o tema;
  • la resolución de problemas técnicos ligados al módulo o tema;
  • el acceso a todas las actualizaciones del módulo o tema.

Las siguientes prestaciones no están incluidas en la opción Zen:

  • la personalización y el desarrollo específico;
  • las prestaciones de instalación y actualización del módulo o tema;
  • la resolución de problemas relativos a servicios externos, alojamiento web, servidor o sobre la propia tienda / software de PrestaShop.

¿Necesitas ayuda?

Este desarrollador responde en estos idiomas:
en