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LiveHelpNow Help Desk and Live Chat Integration

Módulo LiveHelpNow Help Desk and Live Chat Integration

Desarrollado por Community developer
  • PrestaShop
    1.3.0.1 - 1.7.0.6
module - Asistencia & Chat online - LiveHelpNow Help Desk and Live Chat Integration - 1
module - Asistencia & Chat online - LiveHelpNow Help Desk and Live Chat Integration - 2
module - Asistencia & Chat online - LiveHelpNow Help Desk and Live Chat Integration - 3

Descripción

Fully integrated customer service suite meeting all of your customer's needs.
Quick and easy installation.

Qué te aporta este producto

Relación con el cliente Mejora la relación con el cliente

  • Get Up & Running, Securely - Fully integrated customer service suite meeting all of your customer's needs. Quick and easy installation, no setup fees, no contracts. Hosted with 99.9% uptime and financial grade AES-256 bit encryption.
  • Brand & Go Mobile - Universal mobile access, and compatibile with all browsers. Match your site's branding by customizing visitor facing windows. Analyze data with LiveHelpNow reports or integrate with your own.
  • Work as a Team - Clear, intuitive operator panel. Realtime agent monitoring. Quietly coach operators with whisper technology.
  • Build a Better Help Desk - LiveHelpNow systems are designed to maximize your productivity. Combine them to create a fully streamlined, intuitive customer service suite.
  • Usability, Functionality and Dedicated Support You won't find anywhere else!


Why choose our module:
We build user and platform friendly modules;
All our developers are certified by PrestaShop;
We can make custom modifications for the module and for your shop - contact us;

Comprados juntos habitualmente

LiveHelpNow Help Desk and Live Chat Integration
Average Cart Booster (Cross-selling)
Imprimir etiquetas Pro
  • Community developer Desarrollado por

    PrestaShop v1.3.0.1 - v1.7.0.6 Compatibilidad

  • PrestaShop Desarrollado por

    PrestaShop v1.5.0.0 - v1.7.2.4 Compatibilidad

  • PrestaShop Desarrollado por

    PrestaShop v1.4.0.1 - v1.7.2.4 Compatibilidad

Funcionalidades

  • Realtime Visitor Monitoring: Do you know who your site visitors are? Are they more than just numbers to you? Get to know your visitors better by viewing helpful information about each one; like where they are from, how they found your site, if they are a returning visitor and even the search engine that sent them.
  • Create Customer Lists: Would you like to inform your customers of an upcoming sale, a special event on your site, or just analyze your customer base? LiveHelpNow creates exportable lists of your customers so you can see them as real people and not just statistics.
  • Gain Social Insights: Why wait for a “like” to learn about your customers interests? Chats display your visitor’s open social network profiles. Do you have products that match their tastes? Chances are, your visitor’s social data can guide your chat operators into making a sale.
  • Custom Information Feed: Your visitor’s behavior is saying something. Read between the lines. The information feed gives the chat operator a full picture of what your customers are up to. What’s in their shopping cart? Which products are they browsing? Could they use some help? Use the facts to close a sale.
  • Visitor Triggers: Every sale starts out as that crucial moment when your product’s price matched it’s benefit for your customer. Think of visitor triggers as an insider tip on precisely when and how to present those benefits in a personalized way that seals the deal. Visitor triggers can notify agents in real time when visitors complete desired actions, send out custom chat invitations automatically, and accommodate custom scripts so you can present special offers. Automate the sales process with Visitor Triggers.
  • LiveHelpNow Reporting and Analytics: The facts don’t lie. Right now there is a wealth of information on your site holding vital clues to your perfect sales formula. LiveHelpNow Analytics focus in on the data that matters most to your bottom line, including a wealth of operator and website performance reports.
  • Unlimited Canned Messages: A well thought out reply makes the best first impression. Be ready for any customer service conversation with unlimited responses to common questions. Don’t limit your pre-made replies to text; add useful links and images as well, while safeguarding your grammar with spell check on the fly.
  • Instant Language Translation: We've harnessed the power of Google Translate in order to provide you with realtime language translation in a chat session. If your customer's first language is something other than English, they can now type in the language they're most comfortable with and their text will be translated, on the fly, along with your replies.
  • Chat on the Go with Mobile Apps: LiveHelpNow Apps are available for iPhone, Android devices or use any internet connected mobile device to chat with customers. Your customers can chat with you on the go as well, using any browser or mobile device!
  • Offline Messaging: Receive messages even when you're offline. Keep track of the big picture by adding Email-Ticket Management and Call Management systems to accommodate customers 100% of the time.
  • 24/7 Contact: Even if you don’t have round the clock support, give your customers an opportunity to reach out and let you know they have questions. When customers can fill out call back forms, it shows them you value their interest in your site. A missed phone call can easily be a lost sale.
  • Customizable Form: Collect the information from your customers that matters most to you with a customizable web form. Order your call backs as you desire and assign them to any available operators.
  • Record Call Logs: Keep transcripts of callbacks and incoming calls for training purposes and quality assurance. Tag calls with labels for later review and analysis.
  • Filter through Conversations: Choose what callbacks and call logs you would like to see. Lookup a customer's entire callback history or create a custom filter based on specific information, like status, assignment, date created and much more.

Qué les gustará a tus clientes

  • Fast
  • Secure
  • Reliable
  • Scalable
  • Enjoyable
  • Unbeatable

Recomendación

Read the documentation

Soporte y actualizaciones

Disfruta automáticamente de tres meses de asistencia técnica para este producto.

Después de comprar, disfrutarás durante 90 días de asistencia técnica y funcional, así como de acceso a las actualizaciones disponibles para este producto.

¡Asegúrate de que este producto funciona a la perfección en tu tienda durante 12 meses con la opción Zen!

Gracias a la opción Zen, tendrás acceso a TODAS las actualizaciones del producto durante el año posterior a la compra. El desarrollador del producto responderá por correo a cualquier duda técnica o funcional que te surja.

¿En qué consiste la opción Zen?

La opción Zen incluye dos servicios:

  • asistencia posventa ilimitada durante el tiempo que tengas contratada la opción; y
  • acceso a todas las actualizaciones del producto durante ese periodo.

La opción Zen está disponible a un precio reducido en el momento en que compras el producto. También la puedes contratar más adelante desde tu cuenta de cliente.rnEs válida durante un año a partir de la fecha de compra del producto. ¡Cuanto antes la contrates, más tiempo la disfrutarás!

¿Que incluye la Opción Zen?

En la opción Zen están incluidos:

  • las preguntas relativas a la utilización del módulo o tema;
  • la resolución de problemas técnicos ligados al módulo o tema;
  • el acceso a todas las actualizaciones del módulo o tema.

Las siguientes prestaciones no están incluidas en la opción Zen:

  • la personalización y el desarrollo específico;
  • las prestaciones de instalación y actualización del módulo o tema;
  • la resolución de problemas relativos a servicios externos, alojamiento web, servidor o sobre la propia tienda / software de PrestaShop.

Instalación

  • Download the module from your account
  • Go to your shop's dashboard
  • Go to Modules
  • Click Add Module and select the archive you've downloaded from your computer
  • Install the module
  • Lo nuevo en la versión 1.0.1(14/01/2017)

    • Initial release

    Sobre el programador

    Community developer

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    $39.99

    Ventajas:

    • 3 meses de soporte gratuito (Más información)
    • Desarrollado por un desarrollador destacado
    • Documentación incluída
    • Compatibilidad v1.3.0.1 - v1.7.0.6

    • Versión 1.0.1 (14/01/2017)

    • Requiere suscripción en servicio externo

    • Disponible en en cs de es fr hu nl pl pt ro ru

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