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Chargeback

Chargeback Module

Developed by PrestaShop Partners
  • Official
    Partner
  • +500
    downloads!
  • PrestaShop
    1.6.0.4 - 1.7.2.2
module - Security & Access - Chargeback - 1
module - Security & Access - Chargeback - 2
module - Security & Access - Chargeback - 3
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module - Security & Access - Chargeback - 5

Overview

The Chargeback App is a dispute management platform that helps you reduce revenue lost to disputes. Works with Stripe, PayPal, Authorize.net, First Data, WorldPay, Braintree and others to simplify chargebacks & friendly fraud.

What this product does for you

Customer relations Alleviate customer disputes

  • Consolidate all of your PrestaShop, payment gateway and merchant account data into a single platform
  • Quickly respond to disputes with a full understanding of the orders status and dispute stage
  • Improve dispute management and minimize lost revenue with expert support and guidance

We know your goal is to maximize revenue, that’s why we created the Chargeback App. This dispute management platform picks up the ball where fraud scoring and manual reviews stop, enabling you to efficiently minimize lost revenue and increase profit.

Identifying and gathering the data required to respond to a single dispute often requires logging into three separate systems, your storefront, payment gateway and merchant account processor. By consolidating the data from each, the Chargeback App helps you quickly take action like canceling an order and issuing a refund, or crafting a detailed document that adheres to the operating rules and regulations at Visa, MasterCard, American Express and Discover.

The Chargeback App provides expert guidance and support at every stage of the dispute lifecycle to ensure you protect your revenue.

Features

This module connects your PrestaShop store to the Chargeback App and aggregates relevant information from your store, payment gateway and merchant account. This module does not affect the appearance or operations of your store.

The Chargeback App will notify you of every new dispute so you can start responding immediately. Upload compelling evidence through a guided experience and generate a downloadable response document as a PDF or DOCx.

Certain issuers offer notifications of customer disputes through the Chargeback App, allowing you to take evasive actions like issuing a refund, rerouting shipment, and preventing fulfillment to stop the dispute before it reaches the card network.

Other

Includes unlimited technical and feature support, as well as access to updates to subscription level features

Security
Chargeback uses SSL technology to enable encryption of sensitive information, including passwords and credit card numbers. Firewalls, penetration testing, and Amazon Cloud Services (AWS) ensure your data is secure at all times. Chargeback is certified PCI compliant.

Fees
Response documents generated by the Chargeback App are $15 if purchased one at a time. Subscriptions with unlimited responses are available for high volume merchants. Contact sales@chargeback.com to learn more.

Chargeback Account Required
You must have an account with Chargeback to use this extension. You must connect your payment service provider(s) to your Chargeback account as well as other relevant data sources to enjoy the full scope of benefits and services provided by Chargeback.

The Chargeback App is currently only available in English.

Learn about dispute management for PrestaShop at https://chargeback.com/prestashop.

Recommendation

This module requires your payment processor and gateway to be connected to Chargeback.

Installation

  • Install the Chargeback module into your PrestaShop store.
  • Connect your Chargeback account or create a new one. If you already have a Chargeback account, follow the link to LOGIN and input your username and password. If you do not have a Chargeback account, follow the link to CONNECT YOUR CHARGEBACK ACCOUNT and fill out the short form.
  • After you log in or create a new account you will be redirected back to PrestaShop while your store and your Chargeback account sync.
  • After your PrestaShop store and your Chargeback account sync you will be redirected to your Chargeback account. If you’re not automatically redirected follow the link to go to your Chargeback account.
  • Connect your store’s other Data Sources to Chargeback. NOTE: You MUST connect your store’s Payment Service Provider(s) for Chargeback to function.

What's New in Version 1.0.6(08/08/2017)

  • Added warning when PrestaShop install does not support SSL

About the developer, PrestaShop Partners

PrestaShop Partners

Question?
Need help?

This developer answers your questions in:
en

Free

  • Compatibility v1.6.0.4 - v1.7.2.2

  • Version 1.0.6 (08/08/2017)

  • Downloads 916

  • Already translated into en

Questions? Contact the developer
This developer answers your questions in:

en