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Intervention Ticket

Intervention Ticket

Developed by Invertus
support - Tickets - Intervention Ticket

Overview

One hour of service: save time and run a more successful online store with the advice and technical assistance of PrestaShop Support!

The Intervention Ticket includes:
Speedy PrestaShop service — you’ll never lose another customer! We’ll take care of your needs within 72 hours of your ticket submission.
Expert consultants at your service

What the support plan does for you

Our PrestaShop Advisors can help you find the Support Pack that fits your needs!

Support plans offered by PrestaShop let you take advantage of expert assistance that will help you extract the most out of PrestaShop.
Our team will guide you step by step and answer questions to help you spend less time maintaining your store and more time selling.

Focus

Focus
The Essential Support Plan includes services to enhance the success of your online store.

Terms: 1 month

Number of support hours included per month: 1 Hour

Expert guidance:
• Support for questions regarding technical issues, no matter what version of PrestaShop you’re using.
• Recommendations regarding your server (type of hosting excluding configuration).
• Support for module installation (excluding configuration).
• Submission of online tickets and followed live
• Advices to install (hosting, modules and themes)
• Installing modules purchased addons (excluding configuration)
• Installing Themes
• Configuration of the back office and native modules
 
Also…Invitations to exclusive PrestaShop events.

An expert support team member will answer your support ticket within (during business hours): 72 hours
One full hour of assistance.

Excluded from support:
• SVN versions (in development).
• Assistance on a solution whose core has been changed by the client.
• Specific developments that the client wishes to add.
• Development and integration of a graphic or theme.
• User training.
• Version updates.
• Site migration.
• Store installation.
 
Terms:
• In order for our expert support team to deliver the best possible service, you must provide the following information:
• FTP access
• MYSQL access
• Database
• Your site’s URL
• URL to access the Back Office
• E-mail address and password to access the Back Office
• Support is available Monday to Friday from 8AM to 5PM CET (Central European Time)..
• Support is available in Danish and English.
Discounts do not apply to Support Plans.

Support and updates

You automatically get 3 months of support for this product.

For 90 days after your purchase, you can enjoy technical and feature support, as well as access to updates available for this product.

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About PrestaShop Support

PrestaShop Support

With PrestaShop Support, our experts are there to help you succeed in your e-commerce project! At each step in your e-commerce journey, our team is there to advise you and provide technical support to optimize your store according to your wishes and objectives.

Question?
Need help?

This developer answers your questions in:
en

$117.75

  • Compatibility v1.5.0.0 - v1.7.1.2

  • Already translated into en

Questions? Contact the developer
This developer answers your questions in:

en