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Necessary update of your password on PrestaShop Addons

Hello,

You are currently the holder of an Addons account created from your Paypal account, which allows you to connect to our marketplace.

In order to increase security and simplicity, we are implementing a single authentication system. Therefore, signing in with PayPal won’t be possible on our marketplace, from April 2nd on. Read morearrow_right_alt

To continue to access your personal space on PrestaShop Addons, we simply invite you to reset your password as of now by clicking on the link below.

You will receive a new password allowing you to directly sign in to your Addons account, without using PayPal. Once logged in, you will be able to change this password in your personal space.

Your Addons account will not be affected in any way by this development.

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PrestaShop Diagnosis Ticket

PrestaShop Diagnosis Ticket

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Developed by PrestaShop

Overview

Benefit from a complete diagnosis of your website with the help of PrestaShop experts!
With this diagnostic ticket you will benefit from: 
  • A team intervention in less than 48 hours to identify the origin of the problems
  • A precise estimate of the intervention time required to solve the technical problem(s)
  • A complete report of the checked items, and the main cause of the problem

What the support plan does for you

How does the diagnosis ticket benefit you?
  • Peace of mind regarding the handling of your problem by the PrestaShop Support team
  • Clear visibility on the origin of your problem and the solution.
  • Support from the various PrestaShop teams for rapid support until resolution.
  • A precise framework if you have to call on an external service provider
Your diagnosis ticket will be deducted from the purchase of a support plan if a solution is identified and manageable internally!
Depending on the problem encountered, please note that there is no guarantee that a solution can be offered. However, this report will be essential for the external service providers to solve the problem.

You have a question ?

Our team answers in these languages:
en, fr

Technical sheet

Latest update

06/02/2022

Available in

en, fr, es, de, it, nl, pl, pt +2

PrestaShop Compatibility

V1.7.8.5 - V1.7.8.6

Module version

V 1.2

Developer

PrestaShop

Developer languages

en, fr

Category

PrestaShop Support

Focus

Scope of intervention:

The diagnosis ticket includes:
- a quote of the number of hours estimated by the support team related to the problems encountered on your PrestaShop website (if applicable)
- a report of the causes as well as the interventions carried out upon subscription to the support plan

The following elements are excluded from the diagnosis ticket: Problems related to:
- modules developed by an external service provider
- specific developments
- interventions on a solution which core has been modified by the customer
- version updates
- On-site travel
- the installation of your shop

Legal compliance

GDPR compliance

This module is compliant with the European General Data Protection Regulation

You have a question ?

Our team answers in these languages:
en, fr

About this developer

Listed products

679

Developer since

06/05/2009

Country

France

Support languages

en, fr

PrestaShop Support

About PrestaShop Support

With PrestaShop Support, our experts are there to help you succeed in your e-commerce project! At each step in your e-commerce journey, our team is there to advise you and provide technical support to optimize your store according to your wishes and objectives.