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Ticket To get the password back

Ticket To get the password back

Developed by PrestaShop
(31 votes)
5 stars
14
4 stars
16
3 stars
0
2 stars
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1 star  
1

The average rating includes all reviews over the last six months.

support - PrestaShop Support - Ticket To get the password back

Overview

Did you lose your password?
Are you having difficulties accessing your Back Office?
Let our experts help you!

Maximum response time: 72 hours
Ticket conditions: May only be used once within one year of purchase.
 

What the support plan does for you

Support plans offered by PrestaShop let you take advantage of expert assistance that will help you extract the most out of PrestaShop.
Our team will guide you step by step and answer questions to help you spend less time maintaining your store and more time selling.

Focus

Terms for ticket use :
  • Includes only the recovery of the Back Office password
  • Provide technical information of connection ( ftp, databases…) at the password ticket subscription​
  • The support is available in French, Spanish and English.

Conditions for ticket use:

1 - Back Office password recovery is only available if the customer provides:
• ID card of the owner of the website (the name of the owner has to be the same as the Whois).
• ftp access
• Database access

2 - The installation does not include:
• Recovery of the ftp password
• Recovery of the database password
• Configuration of native modules
• Configuration of payment
• Technical assistance for needs other than password recovery
• Technical advice

Support and updates

You automatically get 3 months of support for this product.

For 90 days after your purchase, you can enjoy technical and feature support, as well as access to updates available for this product.

Frequently purchased together

Ticket To get the password back
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  • PrestaShop Developed by

    PrestaShop v1.4.0.1 - v1.6.1.17 Compatibility

  • PrestaShop Developed by

    PrestaShop v1.6.1.1 - v1.7.2.2 Compatibility

  • PrestaShop Developed by

    PrestaShop v1.6.0.4 - v1.7.2.2 Compatibility

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Developed by PrestaShop - Show more details

About PrestaShop Support

PrestaShop Support

With PrestaShop Support, our experts are there to help you succeed in your e-commerce project! At each step in your e-commerce journey, our team is there to advise you and provide technical support to optimize your store according to your wishes and objectives.

Question?
Need help?

This developer answers your questions in:
en fr

$59.99

  • Compatibility v1.4.0.1 - v1.6.1.17

  • Already translated into en fr es