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Starter pack

Starter pack

Developed by PrestaShop
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support - PrestaShop Support - Starter pack

Overview

Create and get your online store running with the Starter Support Plan.
This support plan includes the complete installation of PrestaShop by our expert support team and offers support assistance for one year.
No need to worry about installing and setting up your shop.
 
 
Our PrestaShop Advisors can help you find
the Support Pack that fits your needs!


Call us to find the best pack for you
+33 (0)1 40 18 30 04
 

What the support plan does for you

Support plans offered by PrestaShop let you take advantage of expert assistance that will help you extract the most out of PrestaShop.

Our team will guide you step by step and answer questions to help you spend less time maintaining your store and more time selling.


Installing your PrestaShop store on your server :
Request handled within 48 business hours max Phone support hours 9AM to 6PM CET (Central European Time).
Expert advice on paid and native modules

Focus

The Starter Support Plan includes:
  • Installation of your shop with the latest version of PrestaShop and the default template
  • A Template Monster theme of your choice 
  • Installation of your Template Monster theme
  • Installation and configuration of 3 modules developed by PrestaShop from a list provided.


The following is included:
  • Answers to questions about the native functionalities of the PrestaShop software.
  • How to use the PrestaShop Back Office, Front Office and PrestaShop modules.
  • Resolve issues concerning the PrestaShop solution and modules developed by PrestaShop.
  • Advice for installation, Premium templates or purchased modules that are developed by PrestaShop.


Excluded from support:
  • SVN versions (in development).
  • Assistance on a solution whose core has been changed by the client.
  • Specific developments that the client wishes to add.
  • Development and integration of a specific graphic.
  • Version updates.
  • Site migration.
  • On-site visits.
  • Server Configuration
  • The domaine name management and hosting


Terms:


In order for our expert support team to deliver the best possible service, you must provide the following information:
  • FTP access
  • BDD - Back Office access
  • Our team can help you choose your hosting provider
  • Support is available Monday to Friday from 9AM to 6PM CET (Central European Time) by ticket creation.
  • Support is available in French, English and Spanish.


Discounts do not apply to Support Plans.

Support and updates

You automatically get 3 months of support for this product.

For 90 days after your purchase, you can enjoy technical and feature support, as well as access to updates available for this product.

Information

Contact our PrestaShop experts: 9AM to 6PM CET (Central European Time) by ticket creation.

Telephone: +33 (0)1 83 64 16 54 (Do not dial the 0 if calling from abroad)

Frequently purchased together

Starter pack
SEO Expert
Mailchimp Newsletter & Statistics - 1.6 & 1.7
$2,319.98 Add all three to cart

Developed by PrestaShop - Show more details

About PrestaShop Support

PrestaShop Support

With PrestaShop Support, our experts are there to help you succeed in your e-commerce project! At each step in your e-commerce journey, our team is there to advise you and provide technical support to optimize your store according to your wishes and objectives.

Question?
Need help?

This developer answers your questions in:
en fr

$2,299.99

  • Compatibility v1.6.1.4 - v1.6.1.16

  • Already translated into en fr es