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10 Hours - Technical Support Package

10 Hours - Technical Support Package

Developed by Zedrox
support - Support Plans - 10 Hours - Technical Support Package

Overview

Zedrox offers dedicated support to Prestashop eCommerce users. In this support package we attend various website issues.

What the support plan does for you

10 Hours - Technical support package offered by Zedrox can be used for various PrestaShop services offered by us.
Are included:
  • Bug fixing
  • Resolving site speed issues
  • Store improvements
  • Etc.

Focus

Hours can be used on our following specialized services under the 10 hours

Support & Maintenance plan:
  • Technical Support
  • Bug fixing
  • Store upgrades
  • Feature enhancement
  • Module development
  • Resolving site speed issues
  • Store design improvements
  • Cross browser and mobile compatibility support
  • Store graphics creation such as banners, call to actions, etc
  • Store optimization (Digital Marketing & SEO)
 
Terms:
  • The hours are purchased in advance.
  • Hours can be postponed to next month and are valid for use for a period of 4 months from the date of purchase.
  • All the support requests are to be made via the support system only, any support request received via telephone will be forwarded to our support ticketing system. This allows us to maintain a proper record regarding your requirements, contact information and other crucial details.
  • Standard support is provided during working days, Monday to Friday only. Any request that requires working on weekends or holidays will be charged at 1.5X the standard rate and will be considered as “additional hours” service.
  • Any unused support hours will expire 4 months after the date of purchase.
  • In order for our expert support team to deliver the best possible service, you must provide the following information:
    • FTP access
    • MYSQL access
    • Database
    • Your site’s URL
    • URL to access the Back Office
    • E-mail address and password to access the Back Office
  • Support is available in English only.

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About PrestaShop Support

PrestaShop Support

With PrestaShop Support, our experts are there to help you succeed in your e-commerce project! At each step in your e-commerce journey, our team is there to advise you and provide technical support to optimize your store according to your wishes and objectives.

Question?
Need help?

This developer answers your questions in:
en

$235.83

  • Compatibility v1.6.0.4 - v1.7.2.4

  • Available in en

Questions? Contact the developer
This developer answers your questions in:

en