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Support Easy Plan 3 hours

Price
$27999 $27999
Support Easy Plan 3 hours

Support Easy Plan 3 hours

Developed by PrestaShop
(16) 16 votes
One month of service: save time and run a more successful online store with the advice and technical assistance of PrestaShop Support! Number of support hours included per month : 3 Hours The Easy Support Plan includes: Speedy PrestaShop service — you’ll never lose another customer! We’ll take care of your needs within 72 hours of your ticket submission. Expert consultants at your service.    
Price
$27999 $27999

Module developed byverified_user

PrestaShop

Overview

One month of service: save time and run a more successful online store with the advice and technical assistance of PrestaShop Support!

Number of support hours included per month : 3 Hours

The Easy Support Plan includes:
  • Speedy PrestaShop service — you’ll never lose another customer! We’ll take care of your needs within 72 hours of your ticket submission.
  • Expert consultants at your service.
 
 

What the support plan does for you

What the support plan does for you
Support plans offered by PrestaShop let you take advantage of expert assistance that will help you extract the most out of PrestaShop.
Our team will guide you step by step and answer questions to help you spend less time maintaining your store and more time selling.

Focus
The Easy Support Plan includes services to enhance the success of your online store.

Terms: 1 month
Number of support hours included per month: 3 Hours


Expert guidance:
  • Support for questions regarding technical issues, no matter what version of PrestaShop you’re using.
  • Recommendations regarding your server (type of hosting excluding configuration).
  • Support for module installation (excluding configuration).
  • Submission of online tickets and followed live
  • Advices to install (hosting, modules and themes)
  • Installing modules purchased addons (excluding configuration)
  • Installing Themes
  • Configuration of the back office and native modules

Also…Invitations to exclusive PrestaShop events.

One full month  of assistance.

Excluded from support:
  • SVN versions (in development).
  • Assistance on a solution whose core has been changed by the client.
  • Specific developments that the client wishes to add.
  • Development and integration of a graphic or theme.
  • User training.
  • Version updates.
  • Site migration.
  • Store installation.

Terms:
In order for our expert support team to deliver the best possible service, you must provide the following information:
  • FTP access
  • MYSQL access
  • Database
  • Your site’s URL
  • URL to access the Back Office
  • E-mail address and password to access the Back Office
  • Support is available Monday to Friday from 9AM to 6PM CET (Central European Time)..
  • Support is available in English

You have a question ?

Our team answers in these languages:
en, fr

Technical sheet

Latest update

11/09/2017

Available in

fr, es, en

PrestaShop Compatibility

V1.4.1.0 - V1.7.2.5

Module version

V 1.1

Number of downloads

0

Level

Beginners

Developer

PrestaShop

Developer languages

en, fr

Category

Support Plans

You have a question ?

Our team answers in these languages:
en, fr

About this developer

Listed products

666

Developer since

06/05/2009

Country

France

Support languages

en, fr

PrestaShop Support

About PrestaShop Support

With PrestaShop Support, our experts are there to help you succeed in your e-commerce project! At each step in your e-commerce journey, our team is there to advise you and provide technical support to optimize your store according to your wishes and objectives.

Notations

10
4
0
0
2

Customer reviews

Eric Y. 03/25/2017

Great support from the team!

The reviews were selected by the developer of this product according to the satisfaction expressed by the customers.