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Support Easy Plan 3 hours

Support Easy Plan 3 hours

Developed by PrestaShop
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More than 90 % of users recommend this product

10
4
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0
2

The average rating includes all reviews since the product launch.

(16 votes)
Level: laptop laptop laptop

Users think this product is suitable for e-merchants who are:

Beginners  
2
Intermediate  
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Advanced  
1
support - Support Plans - Support Easy Plan 3 hours

Overview

One month of service: save time and run a more successful online store with the advice and technical assistance of PrestaShop Support!

Number of support hours included per month : 3 Hours

The Easy Support Plan includes:
  • Speedy PrestaShop service — you’ll never lose another customer! We’ll take care of your needs within 72 hours of your ticket submission.
  • Expert consultants at your service.
 
 

What the support plan does for you

What the support plan does for you
Support plans offered by PrestaShop let you take advantage of expert assistance that will help you extract the most out of PrestaShop.
Our team will guide you step by step and answer questions to help you spend less time maintaining your store and more time selling.

Focus
The Easy Support Plan includes services to enhance the success of your online store.

Terms: 1 month
Number of support hours included per month: 3 Hours


Expert guidance:
  • Support for questions regarding technical issues, no matter what version of PrestaShop you’re using.
  • Recommendations regarding your server (type of hosting excluding configuration).
  • Support for module installation (excluding configuration).
  • Submission of online tickets and followed live
  • Advices to install (hosting, modules and themes)
  • Installing modules purchased addons (excluding configuration)
  • Installing Themes
  • Configuration of the back office and native modules

Also…Invitations to exclusive PrestaShop events.

One full month  of assistance.

Excluded from support:
  • SVN versions (in development).
  • Assistance on a solution whose core has been changed by the client.
  • Specific developments that the client wishes to add.
  • Development and integration of a graphic or theme.
  • User training.
  • Version updates.
  • Site migration.
  • Store installation.

Terms:
In order for our expert support team to deliver the best possible service, you must provide the following information:
  • FTP access
  • MYSQL access
  • Database
  • Your site’s URL
  • URL to access the Back Office
  • E-mail address and password to access the Back Office
  • Support is available Monday to Friday from 9AM to 6PM CET (Central European Time)..
  • Support is available in English

Frequently bought together

Add "Support Easy Plan 3 hours" to your cart along with:

  • Carry out not only the design but also the writing of your CMS pages contents. By using a multitude of predefined tools, easily and quickly customize your layout (thanks to this module).

    $11499
  • Upgrade PrestaShop 1.4, 1.5 or 1.6 to PrestaShop 1.7.x for an instant! MigrationPro is the best PrestaShop to PrestaShop migration module that helps you migrate all your data and keep your shop always fully up-to-date.

    $11499

Testimonials

Great support from the team!

Eric Y. - 03/25/2017

The reviews were selected by the developer of this product according to the satisfaction expressed by the customers.

About PrestaShop Support

PrestaShop Support

With PrestaShop Support, our experts are there to help you succeed in your e-commerce project! At each step in your e-commerce journey, our team is there to advise you and provide technical support to optimize your store according to your wishes and objectives.

Question?
Need help?

This developer answers your questions in:
en fr

$27999

  • Compatibility v1.4.1.0 - v1.7.2.5

  • Available in FR, ES, EN