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Necessary update of your password on PrestaShop Addons

Hello,

You are currently the holder of an Addons account created from your Paypal account, which allows you to connect to our marketplace.

In order to increase security and simplicity, we are implementing a single authentication system. Therefore, signing in with PayPal won’t be possible on our marketplace, from April 2nd on. Read morearrow_right_alt

To continue to access your personal space on PrestaShop Addons, we simply invite you to reset your password as of now by clicking on the link below.

You will receive a new password allowing you to directly sign in to your Addons account, without using PayPal. Once logged in, you will be able to change this password in your personal space.

Your Addons account will not be affected in any way by this development.

I change my password Continue with PayPal
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Customer Service Attachments Module

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$102.99 $71.99
Home > PrestaShop Modules > Customers > Support & Online Chat > Customer Service Attachments
Customer Service Attachments

Customer Service Attachments Module

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Developed by Community developer
V1.7.8.0 - V1.7.8.8
From V1.7.8.0 to V1.7.8.8

Gallery

module - Support & Online Chat - Customer Service Attachments - 1
module - Support & Online Chat - Customer Service Attachments - 2
module - Support & Online Chat - Customer Service Attachments - 3
module - Support & Online Chat - Customer Service Attachments - 4
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Overview

Allow your team and your customers to add attachments in customer service exchanges.

What this module does for you

event_available Improve customer service management
  • Allow customers to attach images or files for a better understanding of the problem encountered
  • Reduce the number of product returns by providing more complete and relevant documentation for customers
  • Simplify after-sales service management by centralizing information related to customer problems
  • Save time and efficiency by exchanging documents directly with customers instead of using email

What your customers will like

  • Easily add files to their order to share information with the merchant
  • Be able to send files from their customer account, without having to send a separate email
  • Receive alerts if there is a problem with the files sent, such as if the file is too large

Other

You are interested in the module but you miss a feature?
Do not hesitate to contact us and we will surely implement it!

You have a question ?

This developer answers your questions in:
fr, en
message   Contact the developer

Technical sheet

Latest update

03/07/2023

Available in

en

PrestaShop Compatibility

V1.7.8.0 - V1.7.8.8

Compatibility MultiShop 

Yes info

Module version

V 1.1.1

Number of downloads

6

Documentation

Included

Developer

Community developer

Developer languages

fr, en

Category

Support & Online Chat

Features

  • Add attachments from the order page in the front office
  • Add attachments from the back-office order page
  • Add attachments from the back-office service page
  • Receive attachments by email
  • Security control on the type, size and number of files sent

Recommendation

CAUTION !

The module overwrites the following files:

  • /override/controllers/admin/templates/customer_threads/helpers/view/message.tpl
  • /override/controllers/admin/templates/customer_threads/helpers/view/view.tpl


If these files exist on your installation, it is advised to save them to then reflect your changes on those generated by the module.

What's New in Version 1.1.1(03/07/2023)

  • Fix compatibility <1.7.8.8
  • Fix mail attachments for customer threads not related to an order

Support and updates

At the time of purchase, your Business Care subscription for your first year is automatically included, then tacitly renewed at the end of the period.

You can cancel your subscription at any time, before the end of the current period.

Services included in your subscription:

  • Security updates
  • Compatibility updates
  • Developments and upcoming features
  • Unlimited support

Want more details? Check out the most frequently asked questions about Business Care.


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You have a question ?

This developer answers your questions in:
fr, en
message   Contact the developer

About this developer

Listed products

2

Developer since

11/30/2020

Country

France

Support languages

fr, en

Community developer

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Total price:
$348.47
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Price $102.99 $71.99
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