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Necessary update of your password on PrestaShop Addons

Hello,

You are currently the holder of an Addons account created from your Paypal account, which allows you to connect to our marketplace.

In order to increase security and simplicity, we are implementing a single authentication system. Therefore, signing in with PayPal won’t be possible on our marketplace, from April 2nd on. Read morearrow_right_alt

To continue to access your personal space on PrestaShop Addons, we simply invite you to reset your password as of now by clicking on the link below.

You will receive a new password allowing you to directly sign in to your Addons account, without using PayPal. Once logged in, you will be able to change this password in your personal space.

Your Addons account will not be affected in any way by this development.

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V1.7.0.0 - V1.7.8.8
From V1.7.0.0 to V1.7.8.8

Overview

Manage shop order events or issues in a more regulated manner.
You may manage and monitor post-sale support queries with this module. From the My Account area, let customers handle their support tickets.

What this module does for you

event_available Improve customer service management
1. A single point of contact
An all-in-one resource for all customer support, questions, requests, complaints, and assistance requirements is a help desk management solution. It enables your customer service personnel to easily manage all customer requests and complaints from one location.

2. Effective Tracking and Monitoring
Using an intelligent help desk management solution, you can effectively monitor and track the current status of any complaint or service request made by your customer. It enables you to keep an eye on the entire problem-solving cycle, from the point at which it is first registered through the final resolution in a sensible way.

3. Enhanced Customer Relations
Your company can easily gain high client satisfaction by offering top-notch customer support and help. Additionally, it would enable you to keep up positive, lucrative relationships with both old and new clients.

4. More Timely Problem Resolution
Your customer support team will be able to save valuable time and effort by using a sophisticated help desk management solution to streamline many difficult and time-consuming daily activities. This cuts down on the overall amount of time needed to solve a problem.

5. Quality Assurance
An advanced help desk management solution enables firms to raise the standard of customer support and assistance. You can ensure that your clients receive thorough and accurate assistance with all of their issues and inquiries in mind by using a variety of tools and capabilities.
 
6. Enhance brand reputation and image
Customer happiness is largely dependent on providing excellent customer care and assistance, which is only possible with cutting-edge help desk management software. A satisfied and devoted customer would constantly refer other people to your brand. It would assist you in developing a solid brand identity and solid reputation in the cutthroat market.

What your customers will like

  • Boost customer contact with the store. A possible issue involving an order can be sent by the customer.
  • Available in your customer account is the message history for the incidents.
  • Demand the return of goods related to the same occurrence.
  • Possibility of including documents, films, and other attachments that serve as proof of the incident.

Installation

How to install and configure the module -
 
Step: 1 Install the zip and configure all the various selections based on your requirement.
Step: 2 Check out in front, new Help Desk tab will be added at my account section.
Step: 3 Admin can manage all customer request from a separate controller in back office.  

You have a question ?

This developer answers your questions in:
en

Technical sheet

Latest update

07/01/2022

Available in

en

PrestaShop Compatibility

V1.7.0.0 - V1.7.8.8

Module version

V 7.0.0

Number of downloads

2

Documentation

Included

Developer

Presta World

Developer languages

en

Category

Support & Online Chat

Features

General Setting
  • Every time a client creates a ticket, the admin receives an email alert.
  • The admin can specify several email addresses to receive this email alert.
  • Customer email alert If an admin responds to a client message
  • Admin can choose the appropriate file extension.
  • The admin can choose the default reason that will be shown on the front end.
 
Ticket Setting
  • Admin can use flag to identify significant ticks.
  • Admin can modify the status of a ticket as needed.
  • A Admin may create various statuses.
  • Admins have the ability to customize ticket priority.
  • A Admin may set up many priorities.
  • Multiple Reason can be created by the administrator.
  • Administrators can see customer and product data in conversation history.
  • The images can also be sent to customers via chat by the admin.
  • To save time, administrators have the ability to save predefined messages.
  • An administrator may generate an unlimited number of predefined messages.
 
Customer Benefits
  • Customers have the option of attaching one or more products to the same quiry.
  • A suitable reason for the complaint may be chosen by the customer.
  • The images can be shared by the client as documentation of the incident
  • The customer's ticket can be managed under the "my account" area. 

Recommendation

Our guarantees:
  • We were permitted with “superhero” understanding stage & we were able to attain this with lesser response time and the quality service.
  • We intend to provide 100% pride to our clients with their buy.
  • We can additionally help you with set up and configuration of the module in case if it’s required.
  • If you have any doubts or queries concerning our module, please send us a message. We would be extra than happy to assist you.

What's New in Version 7.0.0(07/01/2022)

  • Initial Release

Support and updates

At the time of purchase, your Business Care subscription for your first year is automatically included, then tacitly renewed at the end of the period.

You can cancel your subscription at any time, before the end of the current period.

Services included in your subscription:

  • Security updates
  • Compatibility updates
  • Developments and upcoming features
  • Unlimited support

Want more details? Check out the most frequently asked questions about Business Care.


You have a question ?

This developer answers your questions in:
en

About this developer

Expertise Level

Superhero

Listed products

102

Developer since

12/07/2016

Country

Egypt

Support languages

en

Presta World
Presta World is a professional PrestaShop agency with more than 8 years of experience in PrestaShop development. Our expert coders have designed a wide range of ready-to-use stable features and API integrators that can make your shop stand out. We specialize in module & theme development or any customised requirement.
We strictly follow the standard and guidelines set by PrestaShop during the development. The best thing about Presta World is our technical support. We never ever let our clients down.