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Call Me + Help Desk

Call Me + Help Desk Module

Developed by BELVG
(7 votes)
5 stars
3
4 stars
1
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1 star  
0

The average rating includes all reviews over the last six months.

  • Partner
    Agency
  • PrestaShop
    1.5.0.0 - 1.6.0.11
module - Support & Online Chat - Call Me + Help Desk - 1
module - Support & Online Chat - Call Me + Help Desk - 2
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Overview

Call Me + Help Desk module allows customers submit tickets easily there as well as view history and follow the communication progress.

What this product does for you

Call Me + Help Desk is a useful 2-in-1 solution that helps conduct smooth and convenient customer-admin (support team, developer, merchant) communication. Help Desk tab appears in the user account. Customers can submit tickets easily there as well as view history and follow the communication progress. Call Me feature allows user fill in the required fields and send it to admin in one click.

Solve clients’ issues easily and earn their loyalty. Our tools helps create, access and save ticket threads easily so that clients could track reviewing process. Admin works with queries easily in the back-office.

Fields for the Call Me form can be customized so that the admin would receive necessary info only. The user clicks the Call Me icon and submits a ticket or asks the question in one click!

Call Me + Help Desk empowers customers to raise questions about store products and collect answers to their issues at one place.
 

Features

  • Quick ticket response
  • Easy ticket managing system
  • Displaying communication thread
  • Showing ticket information (ID, department, last message, order ID and status)
  • Front-end and back-office Prestashop integration
  • Call Me featre: sending issues in one click

Support and updates

You automatically get 3 months of support for this product.

For 90 days after your purchase, you can enjoy technical and feature support, as well as access to updates available for this product.

Testimonials

A+++

Ronald S. www.mycaredlife.com

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About the developer, BELVG

BELVG

If you are looking for a reliable technical solutions partner for your store, you’ve come to the right place. As an officially certified company and we are working on new modules and templates for over 4 years. We take pride in our coding practices as well as our support so if you want more from any of our modules – we are happy to customize your experience. We are glad to welcome you as our client and hope for long-term relationships with you!

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This developer answers your questions in:
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$54.99

Benefits:

  • 3 months of free support (Learn more)
  • Developed by a Top Developer
  • Documentation included
  • Compatibility v1.5.0.0 - v1.6.0.11

  • Version 0.2 (03/23/2014)

  • Already translated into en fr ru

Questions? Contact the developer
This developer answers your questions in:

en fr ru