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Bug Fixing and Investigation Plan

Price
$73167 $73167
Bug Fixing and Investigation Plan

Bug Fixing and Investigation Plan

Developed by Invertus
Do you face an e-shop issue, but don’t know how to solve it?  We are here to help you! Do not hesitate to take advantage of our expertise & support. Our expert team will investigate your problem by trying to reproduce issues and analysing error logs, looking into your file structure to provide you a detailed report and if possible, instantly fix the problem.  We can have a look at your e-shop installation regardless of its version, which modules or themes you use or if your shop’s core is changed.  
Price
$73167 $73167

Modules Partner Creatorverified_user

Invertus

Overview

Do you face an e-shop issue, but don’t know how to solve it?  We are here to help you! Do not hesitate to take advantage of our expertise & support.

Our expert team will investigate your problem by trying to reproduce issues and analysing error logs, looking into your file structure to provide you a detailed report and if possible, instantly fix the problem. 

We can have a look at your e-shop installation regardless of its version, which modules or themes you use or if your shop’s core is changed.



 

Installation

In order for our expert support team to deliver the best possible service, you must provide the following information:
  • SSH access
  • Database access
  • URL and log in access to the Back Office
  • A ZIP file and documentation of the module/Theme in case of module or theme investigation.
  • Access to your error and access logs

Terms:
  • Valid within 6 months
  • Full working day of experienced developer
  • Answer from expert support team within 72 hours (during business hours)
  • Support is available Monday to Friday from 8AM to 5PM CET (Eastern European Standard Time).
  • Support languages: English
  • No teamviewer support
  • Only one investigation per ticket.

Discounts do not apply to Support Plans.


For additional information:
Contact our PrestaShop experts: 8AM – 5PM CET (Eastern European Standard Time)


Email: marketing@invertus.eu

 

You have a question ?

This developer answers your questions in:
en

Technical sheet

Latest update

02/07/2019

Available in

en

PrestaShop Compatibility

V1.5.0.0 - V1.7.5.0

Module version

V 1

Developer

Invertus

Developer languages

en

Category

Support & Online Chat

Focus

Bug Fixing and Investigation Plan includes services to solve problems and enhance the success of your online store.

What this service includes:
  • Module modification analysis;
  • Theme modification analysis;
  • Core modification analysis;
  • Trying to reproduce the bug internally on another installations or devices;
  • Detailed report regarding the applied procedures and workflow;
  • Issue resolving if a conflict is found and enough time is left for fixing;
  • Estimation for a further intervention in complicated cases.

Legal compliance

GDPR compliance

This module is compliant with the European General Data Protection Regulation

You have a question ?

This developer answers your questions in:
en

About this developer

Expertise Level

Superhero

Listed products

55

Developer since

07/12/2010

Country

Denmark

Support languages

en

PrestaShop Support

About PrestaShop Support

With PrestaShop Support, our experts are there to help you succeed in your e-commerce project! At each step in your e-commerce journey, our team is there to advise you and provide technical support to optimize your store according to your wishes and objectives.