Optimize your online store with PrestaShop's Official Marketplace!

I confirm my contact details to continue

Yummy, your shop will love it! Your product was added successfully to your cart

Drift Live Chat Integration

Drift Live Chat Integration Module

Developed by Community developer
  • PrestaShop
    1.3.0.1 - 1.7.2.2
module - Support & Online Chat - Drift Live Chat Integration - 1
module - Support & Online Chat - Drift Live Chat Integration - 2
module - Support & Online Chat - Drift Live Chat Integration - 3
module - Support & Online Chat - Drift Live Chat Integration - 4
module - Support & Online Chat - Drift Live Chat Integration - 5
module - Support & Online Chat - Drift Live Chat Integration - 6

Overview

Drift - Conversation-driven marketing and sales platform which automatically turn your website traffic into qualified sales meetings. Use this module to integrate it with your shop.

What this product does for you

Customer relations Improve customer relations

Send The Right Message At Exactly The Right Time
Your emails are great, but what about the 80% of people who never open them? That’s where targeted in-app messages come in. Once you get Drift installed inside of your product, you’ll be able to reach your customers in the right place at exactly the right time. And with slider messages, full-page takeovers, targeting, and custom triggers, you’ll have all of the tools you need for any situation — from a quick heads up about a feature, to launching something entirely new.

Give Your Website Superpowers.
With our bot, we’re bringing the power of Artificial Intelligence to the most important part of your business: the relationships you have with your customers.
Driftbot is able to understand the conversations your customers are having with your company, and help get the right message to the right person at the right time.

One Place For Any Customer To Start A Conversation
Creating a Drift Profile is like creating your own digital business card. In just a few clicks, you’ll get a customizable page that you can send to the people you work with every day — so they will always be able to connect with you directly.

We Integrate With The Tools That You Already Use
We don’t want to change the way you work — we just want to be a part of it. So it’s easy to connect Drift to all of the tools you’re already using.
We don’t want to be your marketing automation platform or your system of record — we just want to make it easy for your business to have 1:1 conversations with prospects and customers.

Drift replaces your forms with our A.I. 
Instead of traditional marketing and sales platforms that rely on forms and follow-ups, Drift connects your business with the best leads in real-time, like a virtual assistant for your website.

Use any of the rules that matter to your business to pre-qualify demos
When a visitor comes to your website, our intelligent sales assistant, LeadBot, will capture that visitor’s contact information and qualify the lead for you based on the questions that matter to your business.
Ask about company size, budget, industry, role, seniority – it’s 100% up to you.

You can personalize messages for every visitor in seconds.
Drift fits with your existing marketing and sales stack so you can sync leads and activity.

Why choose our module:
  • We build user and platform friendly modules;
  • All our developers are certified by PrestaShop;
  • We can make custom modifications for the module and for your shop - contact us;

Features

Why Live Chat?
Because messaging is how people communicate today. People don’t want to fill out a form and wait for a response to see a demo, deal with “nurturing emails” or have to talk to sales on the phone. Helping is the new selling. And customer experience is the new marketing.
Drift makes it easy for you to talk to people while they’re live on your website so you can answer their questions in real-time, convert more leads, and start closing more deals. We help you talk to people in the right place, with the right message, at exactly the right time – on your website and inside of your app.

Know Who You’re Talking To
When you’re talking with someone, it’s nice to have some context before you jump in. With Drift, you’ll be able to see exactly what page they’re on when they start a conversation with you.
And when a site visitor identifies themselves by adding their Email Address, Drift automatically enriches the data for that contact and pulls in their name, location, job and company information, links to their social profiles and more. All of which is easily accessible in the side profile drawer.

Get Help from a Teammate
You can seamlessly handoff conversations to your colleague by assigning them to that conversation and they’ll receive a notification. And if your team is hooked up with our Slack Integration, you can create a private note and @mention their username and they’ll receive a notification that way as well!
On the same note, typing indicators show when another agent or an end user is about to respond to a conversation – that way only one person jumps in to a chat at a time.

Stay Organized
You can set and filter conversations by their status (Open, Pending, Closed, or Assigned to me), add a custom conversation tag, or post private notes to stay organized.
You also have the ability to search for a specific conversation based on these attributes to make it even easier to stay organized.

Communicate Better
Got a question that comes up a lot? No problem! With Saved Replies, you can easily create and access saved messages straight from the composer.
You can also send and receive attachments to add visuals to the conversation.

Customize Drift
Yeah, we know blue might not be your color – that’s why we’ve added a ton of customization options so you can match the chat widget to your brand when it’s on your website or inside of your product!

Online or Off, you won’t miss a message
It’s called “live” chat but that doesn’t mean you need to be there for people 24/7. You can set your hours and availability so people can reach you when you’re online.
And if someone writes in on your website and you’re not in Drift at that moment, you’ll get an email with their message.

Keep your users in the loop
Not only do we care about your team’s experience with Drift – we also care about your user’s experience. Here’s how we make sure they don’t miss a beat:

Sound Notifications
When you send a new chat, we let your users know right away. With browser tab notifications and a *plop* sound that was handcrafted by one of our engineers, your users won’t miss a messsage. And when they’re on the page, they’ll also see your smiling face with a preview of your message in a chat bubble.
We have you covered if you’re talking to someone and they leave mid conversation — or don’t stick around by the time you respond. If someone hasn’t seen your message after 15 minutes, they will get the entire conversation emailed to them (which they can respond to so they can continue it later).

Agent Online Status
Drift calculates and displays the last time you were active so your end users know when to expect a response from you. Because come on, no one wants to be put on hold forever.

User Conversation History
Your users can always start a new conversation with you if needed, but if they want to continue a chat from before, they can access it from their conversation history. Having a chat history for your end users also helps them find important information from past conversations.

Driftbot is your intelligent sales assistant.
Think of Driftbot like your sales assistant — working 24/7 for your sales teams to qualify leads and book meetings. Make your BDR team more efficient by letting the Driftbot identify, qualify, and connect with your leads first using Replies.

Right Message, Meet Right Person
When a visitor starts a new chat, Driftbot chimes in and asks who they would like to talk to. It then auto-assigns the conversation to a teammate based on their answer.
You can route conversations to Sales, Support or Anyone and set which teammates should belong to which team. No more worrying about sales reps wasting time with support questions, or angry customers going unanswered for days.

Helpful and Intelligent Responses
When someone writes in via chat on your website (or inside of your app), our bot will help surface links to the questions you have already answered. Let Driftbot take all the questions that you already have the answers to — and save your brain power for the bigger questions.

Automating Email
Let Drift do the work for you by setting up automated email campaigns. Whether you want to use a drip campaign to improve your onboarding, or catch people before they churn, you can do it all in Drift.
Email Follow-Up

What your customers will like

  • Fast
  • Secure
  • Reliable
  • Scalable
  • Enjoyable
  • Unbeatable

Recommendation

Read the documentation

Support and updates

You automatically get 3 months of support for this product.

For 90 days after your purchase, you can enjoy technical and feature support, as well as access to updates available for this product.

Make sure this product runs well on your store for 12 months with Option Zen!

With Option Zen, you get access to ALL updates for the product for one year following purchase. Support from the product developer is available by email to answer all your technical and feature-related questions.

What is Option Zen?

Option Zen includes two services:

  • Unlimited after-sales support during the period covered by the option
  • Access to all updates for the product during the period

Option Zen is available at a discount when purchasing this product, but, if you miss out, you can also buy it via your customer account later. It is valid up to one year following the date of purchase of your product. The earlier you buy it, the longer you can enjoy it!

What does it include?

The following are included in Option Zen:

  • questions about using the module/theme;
  • solving technical problems related to the module/theme;
  • access to all module/theme updates.

The following services are not included in Option Zen:

  • customization and special development;
  • installing and updating the module/theme;
  • solving problems concerning third-party services, hosting, the server, or the PrestaShop software.

Installation

  • Download the module from your account
  • Go to your shop's dashboard
  • Go to Modules
  • Click Add Module and select the archive you've downloaded from your computer
  • Install the module
  • Frequently purchased together

    Drift Live Chat Integration
    PrestaShop 1.7 User Guide (Italian version)
    PrestaShop 1.7 User Guide (French version)
    $63.97 Add all three to cart

    Show more details

    What's New in Version 1.2.7(09/20/2017)

    • Initial release

    About the developer

    Community developer

    Question?
    Need help?

    This developer answers your questions in:
    en fr it es

    $39.99

    Benefits:

    • 3 months of free support (Learn more)
    • Developed by a Top Developer
    • Documentation included
    • Compatibility v1.3.0.1 - v1.7.2.2

    • Version 1.2.7 (09/20/2017)

    • Requires an external service Yes

    • Available in en bg br ca de es fr gr hu it nl pl ro tr

    Questions? Contact the developer
    This developer answers your questions in:

    en fr it es