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Chatrify Live Chat Integration

Chatrify Live Chat Integration Module

Developed by Community developer
  • PrestaShop
    1.3.0.1 - 1.7.1.2
module - Support & Online Chat - Chatrify Live Chat Integration - 1
module - Support & Online Chat - Chatrify Live Chat Integration - 2
module - Support & Online Chat - Chatrify Live Chat Integration - 3
module - Support & Online Chat - Chatrify Live Chat Integration - 4

Overview

Chatrify allows you to engage your website visitors using live chat, convert them to customers, and provide excellent customer support.

What this product does for you

Customer relations Improve customer relations

IMPROVE YOUR CUSTOMER SUPPORT
Provide real-time support to your online visitors

INCREASE YOUR CONVERSIONS
Businesses that use Chatrify live chat software typically see increased conversions

EXPLORE NEW OPPORTUNITIES
Track visitor information and approach potential customers directly.

ENGAGE CUSTOMERS WHEREVER YOU ARE
Chat with your customers using desktop or mobile devices.

SPEED UP YOUR CUSTOMER SERVICE
Measure the speed of your agents' responses and work towards faster customer support

INCREASE CUSTOMER SATISFACTION
Chatrify live chat software enables businesses to provide higher levels of customer support while decreasing handling costs.

Features

MULTI-WEBSITE SUPPORT
Chatrify live chat software allows you to support multiple websites with The Agent Dashboard for added convenience and ease of use. The look and feel of the chat app can be customized to match each respective website.

EASY CHAT WIDGET
Chatrify live chat software helps your website visitors in real time. It resolves their queries, addresses their concerns, and offers them quick solutions. Chatrify live chat software accepts multiple chat requests and improves your customer support efficiency by helping multiple customers simultaneously.

FILE SHARING
Chatrify live chat software enhances the quality of your support by instantly sharing relevant files, including image and text files, through the chat interface. Your customers can also share files, including screen shots and videos, to help you understand the nature of the situation they are facing. File sharing saves time by helping both the agent and the customer communicate more efficiently, reducing the need to type long messages.

CHAT HISTORY
Chatrify live chat software stores all customer chats automatically for future reference and review. You can quickly access and review your past communications with a particular visitor/customer and their information using the chat history feature.

CANNED RESPONSES
Chatrify live chat software allows you to create canned responses for frequently asked questions such as: initial greetings, price, contact details, service related information, requesting information from the visitor, ending the chat and more. Canned responses improve your chat efficiency tremendously and keep the visitors happy with swift responses.

I SPY
Chatrify live chat software’s I SPY feature works as a spy. It allows you to see what the visitors are typing in real time. This gives you time to prepare a prompt and impressive response.

LABELS
Chatrify live chat software categorizes your chats with labels. Search your chats based on the labels or categories that you have created. Labeling chats improves the efficiency of archiving and retrieving chats.

CONVERSATION NOTES
With the Chatrify live chat software Conversation Notes you can add important information about your visitors/customers as notes that can be viewed only by the operators. This includes their past purchase details, frustration points, special concerns, etc. This is especially helpful when multiple chat operators are employed.

CHAT TRANSFER
Chatrify live chat software’s Chat Transfer works by easily transferring a chat to another agent in a single click. This is useful when the scope of the chat is beyond the agent’s ability to assist, allowing you to escalate the visitor’s concerns to specialized agents or higher authorities. Chats can be transferred from general support agents to technical support agents or a billing team, or from a lower level support agent to the support manager.

SUPERVISE CHATS
Chatrify live chat software has special privileges for floor managers, who can supervise the chats without the visitor’s knowledge and provide the required support to the agent without the support notes appearing in the actual chat window.

PRE & POST CHAT FORMS
Chatrify live chat software collects important initial information about the visitor such as customer ID (if any), the department with which the visitor wants to chat, and brief information about the nature of the query to ensure that the agent can help the visitor effectively. This information is also stored for future reference. Furthermore, get feedback and opinions from visitors on the chat experience at the end of the chat with post-chat forms, helping you serve your customers even better in the future.

VISITOR INFORMATION
Chatrify live chat software allows you to gather loads of important details that will help you gain crucial insights about your visitors and their behavior on your website and help you tailor future marketing efforts. Track visitors and follow their footprints on your website as they navigate. Understand the traffic pattern on your website. Set auto chat invitations based on the nature of your visitors. Access important details about your visitors from the operator’s window.

Auto Invite
Invite your visitors to chat when they are on your website, encouraging them to engage with you. You can set auto invites based on a variety of criteria such as Time, Visited Pages, Referrer, Geolocation, Nature of the visitor (first time or returning visitor), and Referral search engine keyword by setting up the criteria in the installation code. Within each criterion there are multiple options, which are listed below.

CHAT INVITE
Proactively engage your website visitors for chat by sending out manual chat invitations if you do not want to use auto chat invites.

CUSTOMIZED GREETING MESSAGE
Greet your visitors with personalized messages designed to impress them. You can create personalized chat greetings to get the attention of the visitor and to increase the chances of response.

ATTENTION GRABBER
Integrate catchy graphics to get the attention of the visitors in your chat interface and increase the number of visitors that use the chat feature.

WIDGET TEMPLATES
Impressive templates to match the look and feel of your website.

COLOR SCHEME
Chatrify  live chat software offers interesting color schemes that work well with your website, making customization of the chat interface fast and easy.

DEFAULT TEXT
Set default text for various chat statuses including Offline Mode, Online Mode, Online Minimized Mode, Online Maximized Mode, Will Be Back Shortly Mode, and more.

CUSTOM OFFLINE MESSAGE
Create customized offline messages to show when your operators are offline.

EFFECTS
Many interesting graphic effects to choose from. Select the on-load effects of your choice to grab the attention of visitors when they land on your website.

WIDGET SIZE & PLACEMENT
Customize your chat widget’s size and position to suit your needs.

CHAT RATING
Allow customers to rate their chat experience and to leave feedback on the operator’s performance.

SUPER EASY SETUP
You can setup live chat support on your website in just seconds. Just copy and paste the HTML/JavaScript to the Prestashop's module configuration page.

WEB & DESKTOP INTERFACE, AND MOBILE TOO
The operator interface works seamlessly in all the popular browsers including Chrome, Firefox, and IE. You can choose to download desktop plugins for Mac and Windows. Your chat operators can login using all types of handheld devices too, including but not limited to Android Smartphones, Tablet PCs, iPhones, and iPads. Chatrify is simply mobile friendly. Your agents can provide support on the go!

SECURITY & STABILITY
Chatrify live chat software uses SSL (https://) security with 256 bit encryption. You are therefore absolutely safe with Chatrify.

SUMMARY
Create a quick summary of past chats for up to seven days, which will include information such as the total number of chats, operator performance, visitor satisfaction, and more.

CHATS
Create reports on the total number of chats handled based on various operators including all your agents, a specific operator, specific time slot, etc.

CHAT RATING
Get reports on operator performance, including visitor satisfaction.

QUEUED VISITORS
Generate reports on queued visitors to understand how many visitors are queued at any given point of time so that you can make timely decisions about scaling up your live chat operations and adjusting the number of operators.

CHAT AVAILABILITY
This feature gives you a complete picture of your overall chat availability status for your visitors.

GOALS
Measure the success rate of your chat based on the goals you set, including, but not limited to sales and registration. You can also identify your team’s best performing support agent through this feature.

SURVEYS
Analyze data from pre-chat and post-chat forms. Get a clear picture of your overall chat ratings, and gain a better understanding of your visitors’ areas of interest.

24-HOUR DISTRIBUTION
Use this feature to find the peak hours for chat so that you can increase the team size during those specified hours. Access 24-hour distribution of chats based on various parameters, such as visitor ratings, goals, visitor queues, etc.

What your customers will like

  • With the eye-catching look and feel of Chatrify live chat software’s easy-to-use live chat software, your customer sees a sleek-looking widget on your website.
  • More than 76% of visitors need some form of online support while browsing
  • More than 50% of customers prefer to get support via live chat
  • More than 70% of customers are satisfied with live chat compared to phone or email

Recommendation

Read the documentation

Support and updates

You automatically get 3 months of support for this product.

For 90 days after your purchase, you can enjoy technical and feature support, as well as access to updates available for this product.


Make sure this product runs well on your store for 12 months with Option Zen!

With Option Zen, you get access to ALL updates for the product for one year following purchase. Support from the product developer is available by email to answer all your technical and feature-related questions.


What is Option Zen?


Option Zen includes two services:

  • Unlimited after-sales support during the period covered by the option
  • Access to all updates for the product during the period

Option Zen is available at a discount when purchasing this product, but, if you miss out, you can also buy it via your customer account later. It is valid up to one year following the date of purchase of your product. The earlier you buy it, the longer you can enjoy it!


What does it include?


The following are included in Option Zen:

  • questions about using the module/theme;
  • solving technical problems related to the module/theme;
  • access to all module/theme updates.

The following services are not included in Option Zen:

  • customization and special development;
  • installing and updating the module/theme;
  • solving problems concerning third-party services, hosting, the server, or the PrestaShop software.

Installation

  • Download the module from your account
  • Go to your shop's dashboard
  • Go to Modules
  • Click Add Module and select the archive you've downloaded from your computer
  • Install the module

Frequently purchased together

Chatrify Live Chat Integration
Easy order preparation
Countries Dashboard
  • Community developer Developed by

    PrestaShop v1.3.0.1 - v1.7.1.2 Compatibility

  • PrestaShop Developed by

    PrestaShop v1.4.0.1 - v1.6.1.17 Compatibility

  • PrestaShop Developed by

    PrestaShop v1.6.0.5 - v1.7.2.3 Compatibility

$98.97 Add all three to cart

Items from the same developer - Show more details

What's New in Version 1.0.1(04/03/2017)

  • Initial release

About the developer

Community developer

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Benefits:

  • 3 months of free support (Learn more)
  • Developed by a Top Developer
  • Documentation included
  • Compatibility v1.3.0.1 - v1.7.1.2

  • Version 1.0.1 (04/03/2017)

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