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WhatsApp Chat - Live chat with your customers

WhatsApp Chat - Live chat with your customers Module

Developed by Idnovate
(37 votes)
5 stars
30
4 stars
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3 stars
2
2 stars
0
1 star  
0

The average rating includes all reviews over the last six months.

  • Partner
    Agency
  • +500
    downloads!
  • PrestaShop
    1.4.0.1 - 1.7.2.2
module - Support & Online Chat - WhatsApp Chat - Live chat with your customers - 1
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Overview

Chat with your customers through WhatsApp, the most popular messaging app. Vital module for your store, which allows you to create stronger relationships with your customers by guiding and advising them in their purchases in real time.

What this product does for you

Customer relations Improve customer relations

Now your customers can chat with you at WhatsApp, directly from your store to the mobile!! No need to add your mobile phone number to the mobile address book.

This module DOES NOT require a monthly fee or any other fee, you buy it once and you use it without any restrictions.

WhatsApp is the most popular chat app in more than half the world
WhatsApp is the most popular messaging app in 109 countries, which represents 58% of the 187 countries.

WhatsApp Chat is Convenient for your Customers
Many online consumers want help from a live person while they are shopping online; in fact, most online consumers say that having questions answered by a live person while in the middle of an online purchase is one of the most important features a Web site can offer.
An online chat system provides customers immediate access to help. Wait times are often much less than a call center, and customers can easily multi-task while waiting.

WhatsApp Chat Increases Sales
The key is that customers have someone who can immediately walk them through a sale if they become confused or have a question that can make or break a sale. This helps eliminate bounces away from retail websites and ensure that full shopping carts make it through check out.

Our guarantees
 ✪ We are a PrestaShop Partner agency. All our developers are certified by PrestaShop.
✔ We can customize the module or make any modifications that you may need. Contact us for a quote.

Do you have any questions or concerns? Send us a message! We will happily answer any questions.

Features

  • You can display the block in multiple positions: in homepage, product page, checkout, customer account creation, etc.! Configure where do you want to display it.
  • You can define a different phone number for each block. For example: you can define a number for after sales support, another number for questions about your catalogue and show it only at product page, another number for checkout process support and show it only at checkout page, etc.
  • It opens WhatsApp app automatically, both desktop and mobile!
  • Your customer don't need to add your mobile phone number to the mobile address book. The chat will be opened automatically with your phone number, even in desktop and in mobile.
  • Share option. You can establish that the address in which the client is located is sent in the WhatsApp message, to you directly or to be shared with any customer contact.
  • You can filter by customer group and/or language.
  • You can configure the button to open a WhatsApp group.
  • You can also send a WhatsApp to your customers directly from your backoffice!
  • You can define a predefined message to start the chat.
  • Localize all texts in your store languages.
  • Answer chats from WhatsApp web and from your mobile device.
  • Adaptive and responsive design (RWD), valid for all resolutions of your computer and mobile device.
  • Multilanguage. The chat interface is displayed in the customer language.
  • Multi-Store. You can make a different configuration for each store.
  • Compatible with all web browsers.
  • Compatible with mobile.

Support and updates

You automatically get 3 months of support for this product.

For 90 days after your purchase, you can enjoy technical and feature support, as well as access to updates available for this product.


Make sure this product runs well on your store for 12 months with Option Zen!

With Option Zen, you get access to ALL updates for the product for one year following purchase. Support from the product developer is available by email to answer all your technical and feature-related questions.


What is Option Zen?


Option Zen includes two services:

  • Unlimited after-sales support during the period covered by the option
  • Access to all updates for the product during the period

Option Zen is available at a discount when purchasing this product, but, if you miss out, you can also buy it via your customer account later. It is valid up to one year following the date of purchase of your product. The earlier you buy it, the longer you can enjoy it!


What does it include?


The following are included in Option Zen:

  • questions about using the module/theme;
  • solving technical problems related to the module/theme;
  • access to all module/theme updates.

The following services are not included in Option Zen:

  • customization and special development;
  • installing and updating the module/theme;
  • solving problems concerning third-party services, hosting, the server, or the PrestaShop software.

Testimonials

Excellent, recommended.

Branner C.

Awesome product!

Iryn I.

This is one of the best and most important modules to me. It should help sales and make it easier for visitors/customers to chat with me for free without me having to use/buy a third-party module for online chat.

Sultan A.

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Items from the same developer - Show more details

What's New in Version 1.4.1(09/08/2017)

  • Minor bug in module configuration solved.

About the developer, Idnovate

Idnovate

idnovate.com is a Spanish agency with more than 10 years of experience in IT projects, 5 of these in the sector that specialises in the development of eCommerce projects.

 

We develop all kind of modules always following the development standards and guidelines laid out by PrestaShop.

 

In order to achieve the customer's complete satisfaction, we offer an exceptional techical support to ensure the full operation of the modules.

Question?
Need help?

This developer answers your questions in:
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$39.99

Benefits:

  • 3 months of free support (Learn more)
  • Developed by a Top Developer
  • Documentation included
  • Compatibility v1.4.0.1 - v1.7.2.2

  • Version 1.4.1 (09/08/2017)

  • Already translated into en de es fr it ja pl pt ru tw zh

Questions? Contact the developer
This developer answers your questions in:

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