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Kayako Help Desk Integration

Kayako Help Desk Integration Module

Developed by Community developer
  • PrestaShop
    1.3.0.1 - 1.7.1.2
module - Support & Online Chat - Kayako Help Desk Integration - 1
module - Support & Online Chat - Kayako Help Desk Integration - 2
module - Support & Online Chat - Kayako Help Desk Integration - 3
module - Support & Online Chat - Kayako Help Desk Integration - 4
module - Support & Online Chat - Kayako Help Desk Integration - 5
module - Support & Online Chat - Kayako Help Desk Integration - 6

Overview

Grow your business through better customer service. Go beyond the helpdesk with Kayako, the unified customer service platform.

What this product does for you

Customer relations Improve customer relations

  • Build closer relationships - Kayako helps you understand your customer better - so you can provide the right support at the right time, in their context.
  • Work better together - Kayako removes the distance between your team and your customers - so you can provide better support, quicker.
  • Go beyond delight - Your customer wants more than just delight. Surprise them with effortless customer service that makes a difference.
  • Know your customer like they’re your best friend - Kayako unifies your customer conversations across all channels with everything you know about them, and puts it at your fingertips.
  • Proactivity separates the great from the good - Kayako turns your team into customer advocates, setting them up with everything they need to be proactive and deliver truly personalized service.
  • Sometimes, customers just don’t want to talk - Kayako gives your customers a 24/7 help center where they can answer their own questions - whenever, wherever.
  • Amazing customer service needs all hands on deck - Kayako makes working together across teams and departments a breeze. Get the whole company on board to bring better answers to your customers, faster.
  • Grow your team without the growing pains - Give your team the freedom to focus on the stuff that matters by automating the repetitive parts of customer service.

Features

  • Personal support, instantly - Understand who your customer is and what they’ve done and seen so far - and proactively offer support to visitors who need it
  • Help visitors become customers - Recognize when a visitor needs a hand to get them over the finish line, and put help just a click away
  • A human touch - Your customer needs a quick answer. Provide tailored, real time service and get your customer back on track
  • Conversation continued - Both you and your customer can continue conversations in real-time, or pick up where you left off later on. Any time, on any channel.
  • All in one place - Kayako brings context to live chat. Instantly see your customer’s information, events, and history in one place to give the best support you can.
  • Dedicated apps - Desktop apps for Windows and Mac for super productivity
  • Chat teams - Set up teams for quick and easy organization and reporting
  • Skill tags - Group your team according to skills, languages and specialisms
  • Use any IM client - Handle live chats with your favorite IM apps
  • Predefined responses - Multitask like a champ with predefined live chat responses
  • Supervisor mode - Offer a helping hand to newbies with silent supervisor mode

What your customers will like

Fast
Secure
Reliable
Scalable
Enjoyable
Unbeatable

Recommendation

Read the docs

Support and updates

You automatically get 3 months of support for this product.

For 90 days after your purchase, you can enjoy technical and feature support, as well as access to updates available for this product.


Make sure this product runs well on your store for 12 months with Option Zen!

With Option Zen, you get access to ALL updates for the product for one year following purchase. Support from the product developer is available by email to answer all your technical and feature-related questions.


What is Option Zen?


Option Zen includes two services:

  • Unlimited after-sales support during the period covered by the option
  • Access to all updates for the product during the period

Option Zen is available at a discount when purchasing this product, but, if you miss out, you can also buy it via your customer account later. It is valid up to one year following the date of purchase of your product. The earlier you buy it, the longer you can enjoy it!


What does it include?


The following are included in Option Zen:

  • questions about using the module/theme;
  • solving technical problems related to the module/theme;
  • access to all module/theme updates.

The following services are not included in Option Zen:

  • customization and special development;
  • installing and updating the module/theme;
  • solving problems concerning third-party services, hosting, the server, or the PrestaShop software.

Installation

  • Download the module from your account
  • Go to your shop's dashboard
  • Go to Modules
  • Click Add Module and select the archive you've downloaded from your computer
  • Install the module
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    Items from the same developer - Show more details

    What's New in Version 1.0.0(12/21/2016)

    • Initial release

    About the developer

    Community developer

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    This developer answers your questions in:
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    $49.99

    Benefits:

    • 3 months of free support (Learn more)
    • Developed by a Top Developer
    • Documentation included
    • Compatibility v1.3.0.1 - v1.7.1.2

    • Version 1.0.0 (12/21/2016)

    • Available in en cs de es fr hu nl pl pt ro ru

    Questions? Contact the developer
    This developer answers your questions in:

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