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Velaro - Live Chat

Velaro - Live Chat Module

Developed by Community developer
  • PrestaShop
    1.3.0.1 - 1.7.0.6
module - Support & Online Chat - Velaro - Live Chat - 1
module - Support & Online Chat - Velaro - Live Chat - 2
module - Support & Online Chat - Velaro - Live Chat - 3
module - Support & Online Chat - Velaro - Live Chat - 4

Overview

Integrating customer engagement software with your website is simply the best way to engage your customers in real time.

What this product does for you

Customer relations Improve customer relations

Velaro is Enterprise Live Chat Software. For more than a decade, innovators in eCommerce, higher education, healthcare, technology and more have trusted us to boost sales, drive customer satisfaction and increase operational efficiency. Any live help platform can do the simple stuff. Only Velaro gives you the tools to Make Every Chat Better Than the Last.
Live chat isn’t just a doorbell to your website. It’s a critical engagement point, giving customers a direct line to your sales and support staff. Do it right and they’ll be thrilled. Do it wrong and they’re heading somewhere else. Velaro makes it easy for visitors to engage with your team – and just as easy for your agents to deliver what they need.
Velaro lets live chat agents engage website visitors based on their current behavior or according to pre-defined business rules. Customize your proactive chat workflows and customize the look and feel of your invites however you like. Turn nibbles into leads, and abandoned carts into sustainable revenue.

Features

  • Click to Chat - It doesn’t get more basic than this: Offer users the ability to chat with a customer service rep, improving customer satisfaction, increasing conversions and maximizing staff productivity. Velaro click-to-chat windows and calls to action are completely customizable, so they’ll always match your brand.
  • Social Network Integration - Give agents an instant 360-degree view of customers by pulling in information from social media networks like LinkedIn, Facebook, Twitter and Google+.
  • Surveys - Create custom surveys to ensure your organization is collecting the right information from website visitors. Velaro offers a variety of surveys include pre-chat, post-chat, agent unavailable, and individual agent surveys. All survey submissions are attached to the chat and fully accessible from within our world-class reporting services.
  • Personal Canned Messages - Pre-written canned messages are the key to agent efficiency. With Velaro, you can save frequently used responses and give CSRs instant in-window access via an unparalleled tagging and lookup service.
  • Customizable Buttons and Chat Windows - Match your organization’s branding with Velaro’s fully customizable chat buttons and windows.

Support and updates

You automatically get 3 months of support for this product.

For 90 days after your purchase, you can enjoy technical and feature support, as well as access to updates available for this product.


Make sure this product runs well on your store for 12 months with Option Zen!

With Option Zen, you get access to ALL updates for the product for one year following purchase. Support from the product developer is available by email to answer all your technical and feature-related questions.


What is Option Zen?


Option Zen includes two services:

  • Unlimited after-sales support during the period covered by the option
  • Access to all updates for the product during the period

Option Zen is available at a discount when purchasing this product, but, if you miss out, you can also buy it via your customer account later. It is valid up to one year following the date of purchase of your product. The earlier you buy it, the longer you can enjoy it!


What does it include?


The following are included in Option Zen:

  • questions about using the module/theme;
  • solving technical problems related to the module/theme;
  • access to all module/theme updates.

The following services are not included in Option Zen:

  • customization and special development;
  • installing and updating the module/theme;
  • solving problems concerning third-party services, hosting, the server, or the PrestaShop software.

Recommendation

Read the docs

What your customers will like

  • Fast
  • Secure
  • Reliable
  • Scalable
  • Enjoyable
  • Unbeatable

Installation

  • Download the module from your account
  • Go to your shop's dashboard
  • Go to Modules
  • Click Add Module and select the archive you've downloaded from your computer
  • Install the module
  • Frequently purchased together

    Velaro - Live Chat
    Countries Dashboard
    Dashboard - Payment means
    • Community developer Developed by

      PrestaShop v1.3.0.1 - v1.7.0.6 Compatibility

    • PrestaShop Developed by

      PrestaShop v1.6.0.5 - v1.7.2.1 Compatibility

    • PrestaShop Developed by

      PrestaShop v1.6.0.4 - v1.7.2.1 Compatibility

    $109.97 Add all three to cart

    Items from the same developer - Show more details

    What's New in Version 1.0.0(12/13/2016)

    • Initial release

    About the developer

    Community developer

    Question?
    Need help?

    This developer answers your questions in:
    en fr it es

    $39.99

    Benefits:

    • 3 months of free support (Learn more)
    • Developed by a Top Developer
    • Documentation included
    • Compatibility v1.3.0.1 - v1.7.0.6

    • Version 1.0.0 (12/13/2016)

    • Already translated into en cs de es fr hu nl pl pt ro ru

    Questions? Contact the developer
    This developer answers your questions in:

    en fr it es