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Whoson Live Chat

Whoson Live Chat Module

Developed by Community developer
  • PrestaShop
    1.4.0.1 - 1.7.0.6
module - Support & Online Chat - Whoson Live Chat - 1
module - Support & Online Chat - Whoson Live Chat - 2
module - Support & Online Chat - Whoson Live Chat - 3
module - Support & Online Chat - Whoson Live Chat - 4
module - Support & Online Chat - Whoson Live Chat - 5

Overview

Chat to your website visitors, while they browse. WhosOn lets you track, engage and chat to the visitors that you get to your website.

What this product does for you

Customer relations Improve customer relations

  • Engage with your customers - Proactive invites allow you to manually target a website visitor and engage them in a live chat, based upon their activity across your website.
  • Connect directly with your visitors - Customers can engage with you in real-time at any point whilst exploring your website, using the easily accessible chat button.
  • Track with precision - To deliver outstanding customer experience, you need to know who your customers are. Track and see visitor details such as; location, organization and IP address.


Why choose our module:
  • We build user and platform friendly modules;
  • All our developers are certified by PrestaShop;
  • We can make custom modifications for the module and for your shop - contact us;
  • Features

    • Intelligent targeting for a personalized experience. Dynamically invite visitors to a chat with a personalized message based on their predicted requirements. Create rules and triggers - based on visitor behavior - with specific actions allowing you to segment visitors into categories such as; geographic location and repeat visits. Prospect detection and dynamic invites based on visitor need will drive conversion and satisfaction.
    • Through a single client you can monitor multiple sites and take chats from them. No need for multiple windows – see all your sites and all your chats in one place. Alternatively, limit the sites dependant on agent skill set or department.
    • Agents can see in real-time who is on the site, and who needs help. For example, you can see a visitor has been on a checkout page for 2 minutes without progressing, or who has been looking at the same question in your FAQ for 5 minutes.
    • Track visitors based on the campaign that they used to find your site such as PPC, email newsletter, social media or any source where you have used a tracking code. You can create real-time 'Alerts' for each campaign and you can view historical analysis reports.
    • Canned responses allow agents to quickly insert a pre written piece of text into a chat. This could be in the form of a pre written introduction, a special offer or an answer to a frequently asked question. Canned responses can be categorized for ease of use by site, department or type of enquiry.
    • Track and see visitor details such as; location, organization and IP address. See new and returning visitors and engage with those of interest targeting industry specific visitors or by geographic location to improve productivity and ROI.
    • Technology used for conducting audio and video interaction in real time. It builds trust within the user. This option can be segmented and used for only high profile customers, or frequent customers.
    • Real time translation allows operators and visitors to chat to each other in different languages. WhosOn will translate the chat text in both directions and can translate over 45 languages. Real time translation is an optional premium feature.
    • Chat Management entails all of the options available to agents to manage their chats and receive support. An agent can request monitoring of a troublesome or technical chat, and a manager can whisper answers to the agent or take control of the chat. Agents can also transfer a chat to a different team or agent as needed.
    • Displays a variety of Summary information for each day in relation to the site. Contains totals for: Visits, New Visitors, Prospects, Customers, Alerts free, Alerts Paid, Views, Invites, Chats, Missed Chats, Peak Visits and Peak Visit Time.
    • As with Daily summaries the automated monthly reports will give you detailed analysis on: Visits, New Visitors, Prospects, Customers, Alerts free, Alerts Paid, Views, Invites, Chats, Missed Chats, Peak Visits, and Peak Visit Time.
    • Analyze your traffic by visitor and drill down into your own client base to understand where your traffic is coming from. Analyze cold spots and increase your marketing to target new prospects.
    • Visits lists allows you to intelligently segment visitors how you want. For example you could segment customers by marketing campaign, location, pages visited, visitor behavior etc.
    • Live chat sessions can be escalated to the ticketing system. Tickets can include any number of custom fields and attachments. Ticket responses can be automatically delivered to customers via threaded email for confirmation of chat. This feature also includes automated skills based ticket distribution.
    • Integrate with your knowledge base to allow agents or managers to send a chat transcript, or part of a chat transcript straight to your knowledge base to be shared with others – with just a click of a button.

    What your customers will like

    • Fast
    • Secure
    • Reliable
    • Scalable
    • Enjoyable
    • Unbeatable

    Recommendation

    Read the docs

    Support and updates

    You automatically get 3 months of support for this product.

    For 90 days after your purchase, you can enjoy technical and feature support, as well as access to updates available for this product.

    Make sure this product runs well on your store for 12 months with Option Zen!

    With Option Zen, you get access to ALL updates for the product for one year following purchase. Support from the product developer is available by email to answer all your technical and feature-related questions.

    What is Option Zen?

    Option Zen includes two services:

    • Unlimited after-sales support during the period covered by the option
    • Access to all updates for the product during the period

    Option Zen is available at a discount when purchasing this product, but, if you miss out, you can also buy it via your customer account later. It is valid up to one year following the date of purchase of your product. The earlier you buy it, the longer you can enjoy it!

    What does it include?

    The following are included in Option Zen:

    • questions about using the module/theme;
    • solving technical problems related to the module/theme;
    • access to all module/theme updates.

    The following services are not included in Option Zen:

    • customization and special development;
    • installing and updating the module/theme;
    • solving problems concerning third-party services, hosting, the server, or the PrestaShop software.

    Installation

  • Download the module from your account
  • Go to your shop's dashboard
  • Go to Modules
  • Click Add Module and select the archive you've downloaded from your computer
  • Install the module
  • Frequently purchased together

    Whoson Live Chat
    Categories Dashboard
    To Do List (in your back office)
    $93.97 Add all three to cart

    Items from the same developer - Show more details

    What's New in Version 1.0.0(11/08/2016)

    • Initial release

    About the developer

    Community developer

    Question?
    Need help?

    This developer answers your questions in:
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    $39.99

    Benefits:

    • 3 months of free support (Learn more)
    • Developed by a Top Developer
    • Documentation included
    • Compatibility v1.4.0.1 - v1.7.0.6

    • Version 1.0.0 (11/08/2016)

    • Requires an external service Yes

    • Available in en cs de es fr hu nl pl pt ro ru

    Questions? Contact the developer
    This developer answers your questions in:

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