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iAdvize - LiveChat and Help Desk Module

Price
$5999 $8799
iAdvize - LiveChat and Help Desk

iAdvize - LiveChat and Help Desk Module

Your customers are everywhere. Detect the best contact opportunities and engage them with iAdvize. This module allows you to add the iAdvize tracking code to your shop.
From V1.4.0.1 to V1.7.6.2
  • Item only
  • Zen Option
  • check_circle3 months of support
  • check_circle12 months of support
  • check_circleUpgrades and future features
  • check_circleSecurity updates
Price
$5999 $8799

Overview

Your customers are everywhere. Detect the best contact opportunities and engage them with iAdvize. This module allows you to add the iAdvize tracking code to your shop.

What this module does for you

headset Customer relations
  • Listen to your customers and prospects, wherever they are. Don’t miss an opportunity to connect.
  • Target those who will most benefit from your real-time support and make the most out of your resources.
  • Notify them in the most powerful way and tell them you’re ready to help via chat, voice or video.
  • Connect them with the most suited person whether a professional agent or a brand advocate.
  • Measure the impact of each contact as well as global performance in terms of sales and customer satisfaction.
 

What your customers will like

  • Fast
  • Secure
  • Reliable
  • Scalable
  • Enjoyable
  • Unbeatable

Installation

  • Download the module from your account
  • Go to your shop's dashboard
  • Go to Modules
  • Click Add Module and select the archive you've downloaded from your computer
  • Install the module
  • Go to module's configuration page

You have a question ?

This developer answers your questions in:
en, fr, it, es, cs, de, nl, pl, tr, pt, ru, zh

Technical sheet

Latest update

09/03/2016

Available in

en

PrestaShop Compatibility

V1.4.0.1 - V1.7.6.2

Module version

V 1.0.0

Number of downloads

18

Documentation

Included

Developer

Community developer

Developer languages

en, fr, it, es, cs, de, nl, pl, tr, pt, ru, zh +8

Paid external service

Yes

Category

Support & Online Chat

Need

Customer relations

Features

  • ONSITE - Analyse the customer journey on your apps, websites and mobile sites.
  • OFFSITE - Collect conversations that count, on Twitter, Facebook, Instagram and messaging apps.
  • THE BEST OPPORTUNITY - Engage with the right person in the right place at the right time.
  • CHAT - Chat with your customers and prospects on your website, your mobile app or on social media.
  • VOICE - Via the voice channel, your customers and prospects can request free callbacks.
  • VIDEO - Thanks to video chat, your visitors can see and chat with your business at the same time.
  • ROUTING - Thanks to our sophisticated routing system, make sure customers and prospects are connected with the most relevant contact.
  • PERFORMANCE INDICATORS - Thanks to 150 key performance indicators, monitor the impact of your contacts in real-time and over any period of time.
  • Facebook Messenger officially integrated with iAdvize 

Recommandation

Read the documentation

What's New in Version 1.0.0(09/03/2016)

  • Initial release

Support and updates

You automatically get 3 months of support for this product.

For 90 days after your purchase, you can enjoy technical and feature support, as well as access to updates available for this product.

Make sure this product runs well on your store for 12 months with Option Zen!

With Option Zen, you get access to ALL updates for the product for one year following purchase. Support from the product developer is available by email to answer all your technical and feature-related questions.

What is Option Zen?

Option Zen includes two services:

  • Unlimited after-sales support during the period covered by the option
  • Access to all updates for the product during the period

Option Zen is available at a discount when purchasing this product, but, if you miss out, you can also buy it via your customer account later. It is valid up to one year following the date of purchase of your product. The earlier you buy it, the longer you can enjoy it!

What does it include?

The following are included in Option Zen:

  • questions about using the module/theme;
  • solving technical problems related to the module/theme;
  • access to all module/theme updates.

The following services are not included in Option Zen:

  • customization and special development;
  • installing and updating the module/theme;
  • solving problems concerning third-party services, hosting, the server, or the PrestaShop software.

You have a question ?

This developer answers your questions in:
en, fr, it, es, cs, de, nl, pl, tr, pt, ru, zh