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LiveHelp® Live Chat

LiveHelp® Live Chat Module

Developed by Community developer
  • PrestaShop
    1.6.0.4 - 1.7.0.6
module - Support & Online Chat - LiveHelp® Live Chat - 1
module - Support & Online Chat - LiveHelp® Live Chat - 2
module - Support & Online Chat - LiveHelp® Live Chat - 3
module - Support & Online Chat - LiveHelp® Live Chat - 4

Overview

Provide a fast reliable live chat to assist your customers. Cloud based web chat without any setup fee. Fully customizable chat skin.

What this product does for you

Customer relations Improve customer relations

  • Customer service efficiency: One chat agent may assist several customers at the same time, decreasing waiting times and telephone calls. An agent may trasfer chat conversations to another agent for additional help. When the operator is not available, users can fill in a form that you will receive as an email on your favourite address.
  • Immediate information about users: real time monitoring and orders tracking to measure your ROI.
  • Advanced analytics: Monitor the performance of your chat, track your e-commerce orders and increase your customer satisfaction.
  • Competitive costs: No installation costs, only an annual fee with progressive discounts based on the number of chat departments and chat agents.

Features

  • Customizable layout: In administrator dashboard you may customize the appearance of your live chat window with logo and colors of your corporate image. Choose the best button and position for your needs.
  • Advanced chat features: You may customize your widget with activation rules: show only on some pages, after a chosen time, in defined weekdays...
  • Compatibility with all browsers and OS: LiveHelp chat is compatible with all major browsers: Internet Explorer (from version 7 onwards), Mozilla Firefox, Google Chrome, Safari both on Windows and Mac.
  • File Transfer: Transfer files directly via chat. The most common size files (documents, images) can be transferred from visitor and operator to minimize red tape. No mail blocking attachment.
  • Complete chat logs available in real time for each connected user: Immediate information about users: the web page from which the request was turned and old chats.
  • Recorded chat sessions: Recording of the conversations of the past 30 days, useful for monitoring staff, quality of service and the customer's frequently asked questions.

What your customers will like

  • Connect to your customers in real time
  • Answer directly any questions your users have
  • Increase your customer satisfaction by providing support
  • Increase your customer's returning rate by strengthening satisfaction and loyalty

Recommendation

CURL installed and enabled on your WebServer

Support and updates

You automatically get 3 months of support for this product.

For 90 days after your purchase, you can enjoy technical and feature support, as well as access to updates available for this product.

Installation

Follow these simple steps to install LiveHelp Plugin on your Ecommerce with PrestaShop:
  • Download the module from the addons marketplace for PrestaShop
  • Go on your PrestaShop Admin dashboard
  • Click on "Add a new Module"
  • Click on "Choose a file" and select the downloaded LiveHelp module
  • Click on "Upload", the module should be now available to install
  • Locate the 'LiveHelp Chat Widget' module on your modules list and click "Install"
You have successfully installed the LiveHelp module and you now need to configure it:
  • If you have not signed up for LiveHelp® free trial, sign up on LiveHelp website to get your ID and agent's login
  • Insert your LiveHelp ID in the module page and save.

Your account is now connected and LiveHelp can start functioning as soon as you specify which sections you want the chat to be activated on.
 
Connect as agent and get ready to support your customers!

Frequently purchased together

LiveHelp® Live Chat
Easy order preparation
Countries Dashboard
  • Community developer Developed by

    PrestaShop v1.6.0.4 - v1.7.0.6 Compatibility

  • PrestaShop Developed by

    PrestaShop v1.4.0.1 - v1.6.1.17 Compatibility

  • PrestaShop Developed by

    PrestaShop v1.6.0.5 - v1.7.2.3 Compatibility

$114.97 Add all three to cart

Items from the same developer - Show more details

What's New in Version 1.0.2(09/15/2016)

  • Add Requirements
  • Improved documentation

About the developer

Community developer

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$39.99

Benefits:

  • 3 months of free support (Learn more)
  • Documentation included
  • Compatibility v1.6.0.4 - v1.7.0.6

  • Version 1.0.2 (09/15/2016)

  • Available in en

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