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Zen Chat - Live Customer Service Integration

Zen Chat - Live Customer Service Integration Module

Developed by Community developer
  • PrestaShop
    1.3.0.1 - 1.7.1.2
module - Support & Online Chat - Zen Chat - Live Customer Service Integration - 1
module - Support & Online Chat - Zen Chat - Live Customer Service Integration - 2
module - Support & Online Chat - Zen Chat - Live Customer Service Integration - 3
module - Support & Online Chat - Zen Chat - Live Customer Service Integration - 4
module - Support & Online Chat - Zen Chat - Live Customer Service Integration - 5

Overview

Talk to your customers with live chat. Zen Desk live chat lets you help customers in real-time and increase satisfaction.

What this product does for you

headset

Customer relations Improve customer relations

  • Help customers find what they’re looking for
  • Increase sales with proactive engagement
  • Improve customer satisfaction by solving problems faster
  • Track and monitor your website visitors

Features

  • Help customers find what they’re looking for
  • Increase your sales with proactive engagement
  • Improve customer satisfaction by solving problems faster
  • Track and monitor your website visitors
  • Chat is seamlessly built into Zen Desk
  •  

Frequently bought together

Add "Zen Chat - Live Customer Service Integration" to your cart along with:

  • Image descriptions are a little-known SEO feature for product pages, but precise description is a surefire way to increase your e-commerce’s search engine visibility. The SEO Images (Alt tag) module automates ALT tag creation for product images and produces quality content to improve your site’s page ranking.

    $6999
  • Decrease the number of you store's abandoned carts by adding a notification that will appear directly in the customer's browser. This module can be installed and configured in just 30 seconds and displays the number of products in a customer's cart next to your store's favicon. It's a discrete and effective nudge to remind users they have a full cart and encourage them to check out!

    $3499

What your customers will like

Customers hate waiting for support. With live chat, agents are able to help more customers in a shorter period of time enabling businesses to resolve customer queries 7 times faster than through email.
Customers are 3 times more likely to make a purchase when you reach out with a chat. For example, Le Tote uses an automated trigger to offer help to customers who are lingering on the checkout page. By proactively engaging customers during the buying process, Le Tote is able to reduce cart abandonment and increase conversions.

Recommendation

Read the documentation

Support and updates

You automatically get 3 months of support for this product.

For 90 days after your purchase, you can enjoy technical and feature support, as well as access to updates available for this product.

Make sure this product runs well on your store for 12 months with Option Zen!

With Option Zen, you get access to ALL updates for the product for one year following purchase. Support from the product developer is available by email to answer all your technical and feature-related questions.

What is Option Zen?

Option Zen includes two services:

  • Unlimited after-sales support during the period covered by the option
  • Access to all updates for the product during the period

Option Zen is available at a discount when purchasing this product, but, if you miss out, you can also buy it via your customer account later. It is valid up to one year following the date of purchase of your product. The earlier you buy it, the longer you can enjoy it!

What does it include?

The following are included in Option Zen:

  • questions about using the module/theme;
  • solving technical problems related to the module/theme;
  • access to all module/theme updates.

The following services are not included in Option Zen:

  • customization and special development;
  • installing and updating the module/theme;
  • solving problems concerning third-party services, hosting, the server, or the PrestaShop software.

Installation

  • Download the module from your account
  • Go to your shop's dashboard
  • Go to Modules
  • Click Add Module and select the archive you've downloaded from your computer
  • Install the module
  • Go to module's configuration page
  • Get your chat code from Zen Desk

What's New in Version 1.5.2(04/03/2017)

  • PS 1.7 update

About the developer

Community developer

Question?
Need help?

This developer answers your questions in:
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$3499

Benefits:

  • 3 months of free support (Learn more)
  • Documentation included
  • Compatibility v1.3.0.1 - v1.7.1.2

  • Version 1.5.2 (04/03/2017)

  • Requires an external service Yes

  • Available in en

Questions? Contact the developer
This developer answers your questions in:

en fr it es cs de nl pl tr pt ru zh