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LiveChat - Premium Live Chat and Help Desk Module

Price
$5999 $8799
LiveChat - Premium Live Chat and Help Desk

LiveChat - Premium Live Chat and Help Desk Module

V1.3.0.1 - V1.7.6.2
LiveChat serves as an easy to use and effective way to interact with customers without them having to pick up the phone. With LiveChat, you can combine functionalities of live chat and help desk for sales increase and better customer satisfaction.
From V1.3.0.1 to V1.7.6.2
  • Item only
  • Zen Option
  • check_circle3 months of support
  • check_circle12 months of support
  • check_circleUpgrades and future features
  • check_circleSecurity updates
Price
$5999 $8799

Overview

LiveChat serves as an easy to use and effective way to interact with customers without them having to pick up the phone. With LiveChat, you can combine functionalities of live chat and help desk for sales increase and better customer satisfaction.

What this module does for you

headset Customer relations
  • interact with customers on the website 
  • give customer service at any time of the day or night
  • make extra sales from using the service 
  • instantly access your customers and reduce the number of customer emails and calls 
  • decrease your customer service costs
  • provide valuable business insight on website visitors
  • stay connected with customers on the go with mobile apps

What your customers will like

  • Find the product easier and faster
  • Get quick answers
  • Clear way to checkout

Installation

  • Download the module from your account
  • Login to your dashboard and go to Modules
  • Click Add Module and select the archive you've downloaded from your computer and install the module
  • Go to module's configuration page and get your chat code from https://www.livechatinc.com/

You have a question ?

This developer answers your questions in:
en, fr, it, es, cs, de, nl, pl, tr, pt, ru, zh

Technical sheet

Latest update

12/13/2016

Available in

en

PrestaShop Compatibility

V1.3.0.1 - V1.7.6.2

Module version

V 1.2.1

Number of downloads

27

Documentation

Included

Developer

Community developer

Developer languages

en, fr, it, es, cs, de, nl, pl, tr, pt, ru, zh +8

Paid external service

Yes

Category

Support & Online Chat

Need

Customer relations

Features

  • Identify people on the website and engage them using proactive chats
  • Make use of the detailed reports and analytics to measure your customer service efficiency
  • Provide 24/7 support with the use of the built-in ticketing system 
  • Use e-commerce functionalities to measure your chat-to-sale conversion
  • Connect LiveChat with the tools you already use
  • Answer chats on the go via mobile applications for iPad, iPhone, and Android devices
  • Customize the look of you chat window to make it work with the rest of your website

Recommandation

 Read the documentation

What's New in Version 1.2.1(12/13/2016)

  • Available on 1.7 also

Support and updates

You automatically get 3 months of support for this product.

For 90 days after your purchase, you can enjoy technical and feature support, as well as access to updates available for this product.

Make sure this product runs well on your store for 12 months with Option Zen!

With Option Zen, you get access to ALL updates for the product for one year following purchase. Support from the product developer is available by email to answer all your technical and feature-related questions.

What is Option Zen?

Option Zen includes two services:

  • Unlimited after-sales support during the period covered by the option
  • Access to all updates for the product during the period

Option Zen is available at a discount when purchasing this product, but, if you miss out, you can also buy it via your customer account later. It is valid up to one year following the date of purchase of your product. The earlier you buy it, the longer you can enjoy it!

What does it include?

The following are included in Option Zen:

  • questions about using the module/theme;
  • solving technical problems related to the module/theme;
  • access to all module/theme updates.

The following services are not included in Option Zen:

  • customization and special development;
  • installing and updating the module/theme;
  • solving problems concerning third-party services, hosting, the server, or the PrestaShop software.

You have a question ?

This developer answers your questions in:
en, fr, it, es, cs, de, nl, pl, tr, pt, ru, zh

Customer reviews

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