Optimize your online store with
PrestaShop’s Official Marketplace!

I confirm my contact details to continue

Yummy, your shop will love it! Your product was added successfully to your cart

Help-Desk

Help-Desk Module

Developed by Community developer
  • PrestaShop
    1.6.0.4 - 1.7.1.2
module - Support & Online Chat - Help-Desk - 1
module - Support & Online Chat - Help-Desk - 2
module - Support & Online Chat - Help-Desk - 3
module - Support & Online Chat - Help-Desk - 4
module - Support & Online Chat - Help-Desk - 5
module - Support & Online Chat - Help-Desk - 6
module - Support & Online Chat - Help-Desk - 7
module - Support & Online Chat - Help-Desk - 8
module - Support & Online Chat - Help-Desk - 9
module - Support & Online Chat - Help-Desk - 10
module - Support & Online Chat - Help-Desk - 11
module - Support & Online Chat - Help-Desk - 12
module - Support & Online Chat - Help-Desk - 13
module - Support & Online Chat - Help-Desk - 14
module - Support & Online Chat - Help-Desk - 15
module - Support & Online Chat - Help-Desk - 16
module - Support & Online Chat - Help-Desk - 17
module - Support & Online Chat - Help-Desk - 18
module - Support & Online Chat - Help-Desk - 19
module - Support & Online Chat - Help-Desk - 20
module - Support & Online Chat - Help-Desk - 21
module - Support & Online Chat - Help-Desk - 22
module - Support & Online Chat - Help-Desk - 23
module - Support & Online Chat - Help-Desk - 24
module - Support & Online Chat - Help-Desk - 25
module - Support & Online Chat - Help-Desk - 26
module - Support & Online Chat - Help-Desk - 27
module - Support & Online Chat - Help-Desk - 28
module - Support & Online Chat - Help-Desk - 29
module - Support & Online Chat - Help-Desk - 30
module - Support & Online Chat - Help-Desk - 31
module - Support & Online Chat - Help-Desk - 32

Overview

Manage your pre-sale and post-sale queries easily with the prestashop helpdesk module. With this module visitors can create tickets regarding the issues/queries and admin will receive, process and respond to the tickets.

What this product does for you

Customer relations Alleviate customer disputes

Manage your pre-sale and post-sale queries easily with the prestashop helpdesk module. With this module visitors can create tickets regarding the issues/queries and admin will receive, process and respond to the tickets.

Using this module admin can create groups, agents and can assign different type of queries accordingly to the groups or agents. Once the ticket is generated by visitor/buyer, then the ticket based on type of query can be seen by the associated groups or agents . Admin can store all the data i.e. Help tickets, customer information, order information in one convenient location.

Admin features-
  • Admin can easily manage pre-sale and post-sale query
  • Admin has to create agents for the help desk system.
  • Admin has to create groups and assign agents to them.
  • Admin can map the ticket status.
  • Admin can create query types and assign them to created groups.
  • Agents assigned in a group will have access to the tickets based on the query type.
  • Agents can also create tickets.
  • Agents can update the status of ticket anytime.
  • Agents can forward the ticket to any other agent.
  • Agent can post the internal note in the ticket.
  • Agent can delete the ticket.
  • Based on the configuration agent can receive the mails on different events.
  • Admin can change the page title background and text color.
  • Admin can specify the type of attachment which can be attached with the tickets.
  • Admin can enable/disable SEO friendly URL and can even provide suffix for URLs.
  • Agents can filter tickets globally on the system based on ticket number, customer or query type.
  • Agent can search the ticket locally in the selected status.

Features

  • Improve the customer service on store.
  • Separate menu to create tickets.
  • Guests as well as register customers can raise tickets.
  • Create agents for the help desk system.
  • Create groups and assign agents to them.
  • Map the ticket status.
  • Create query types and assign them to created groups.
  • Agents assigned in a group will have access to the tickets based on the query type.
  • Agents/admin can also create tickets.
  • Update the status of ticket anytime.
  • Forward the ticket to any other agent easily.
  • Agent can post the internal note in the ticket.
  • Agent can delete the ticket.
  • Based on the configuration agent can receive the mails on different events.
  • Change the page title background and text color.
  • Specify the type of attachment which can be attached with the tickets.
  • Enable/disable SEO friendly URL and can even provide suffix for URLs.
  • Filter tickets globally on the system based on ticket number, customer or query type.
  • Search the ticket locally in the selected status.

Support and updates

You automatically get 3 months of support for this product.

For 90 days after your purchase, you can enjoy technical and feature support, as well as access to updates available for this product.


Make sure this product runs well on your store for 12 months with Option Zen!

With Option Zen, you get access to ALL updates for the product for one year following purchase. Support from the product developer is available by email to answer all your technical and feature-related questions.


What is Option Zen?


Option Zen includes two services:

  • Unlimited after-sales support during the period covered by the option
  • Access to all updates for the product during the period

Option Zen is available at a discount when purchasing this product, but, if you miss out, you can also buy it via your customer account later. It is valid up to one year following the date of purchase of your product. The earlier you buy it, the longer you can enjoy it!


What does it include?


The following are included in Option Zen:

  • questions about using the module/theme;
  • solving technical problems related to the module/theme;
  • access to all module/theme updates.

The following services are not included in Option Zen:

  • customization and special development;
  • installing and updating the module/theme;
  • solving problems concerning third-party services, hosting, the server, or the PrestaShop software.

What your customers will like

  • Customer will have better customer service.
  • Customer can raise ticket anytime.
  • It is not necessary to logged in to raise ticket.
  • Customer can view their previously created tickets also.
  • Customer will receive mails whenever the agent reply on the ticket.

Frequently purchased together

Help-Desk
Prestashop - MailChimp Ultimate Sync
AfterShip Delivery Checking
$269.97 Add all three to cart

Items from the same developer - Show more details

What's New in Version 4.1.0(05/10/2017)

  • compatible with prestashop 1.7

About the developer

Community developer

Question?
Need help?

This developer answers your questions in:
en

$119.99

Benefits:

  • 3 months of free support (Learn more)
  • Developed by a Top Developer
  • Documentation included
  • Compatibility v1.6.0.4 - v1.7.1.2

  • Version 4.1.0 (05/10/2017)

  • Already translated into en

Questions? Contact the developer
This developer answers your questions in:

en