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Help-Desk | Online Customer Support Module
- Item only
- Zen Option
Modules Partner Creatorverified_user
Overview
What this module does for you
- Admin can easily manage pre-sale and post-sale query.
- Admin can allow visitors to create the tickets.
- Admin can filter tickets locally as well as globally on the system based on ticket number, customer or query type.
- Admin can create new tickets on behalf of the customers.
- Admin can create multiple agents and assign them to multiple groups.
- Admin can create multiple query types such as pre-sale queries, post-sale queries, support related queries etc.
- Admin can build strong relationship with the customers by providing them the quick support.
What your customers will like
- Email notification is sent to the customers on creation of new tickets and change of ticket status.
- Allows customers to contact the store admin regarding their queries.
- Guest customers can also raise tickets.
- Customer can view their previously created tickets also.
Installation
Frequently bought together
Notations
Customer reviews
Michael M. 01/26/2017
Great customer support from the manufacturer.
Ben C. 12/31/2018
The code is clean and easy to understand. The plugin works. The customer service of Webkul is really helpful.
The reviews were selected by the developer of this product according to the satisfaction expressed by the customers.
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