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Help-Desk | Online Customer Support Module
Developed by WebkulThe average rating includes all reviews since the product launch.
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Modules
Partner Creator -
PrestaShop
1.6.0.4 - 1.7.6.1
Overview
What this product does for you
Customer relations Alleviate disputes
- Admin can easily manage pre-sale and post-sale query.
- Admin can allow visitors to create the tickets.
- Admin can filter tickets locally as well as globally on the system based on ticket number, customer or query type.
- Admin can create new tickets on behalf of the customers.
- Admin can create multiple agents and assign them to multiple groups.
- Admin can create multiple query types such as pre-sale queries, post-sale queries, support related queries etc.
- Admin can build strong relationship with the customers by providing them the quick support.
Features
- Allows customers to contact the store admin regarding their queries.
- Allow/disallow visitors to create the tickets.
- Email notification to the customers on creation of new tickets and change of ticket status.
- Validate the user by displaying reCAPTCHA on ticket form.
- Filter tickets locally as well as globally on the system based on ticket number, customer or query type.
- Create new tickets on behalf of the customers.
- Create multiple agents and assign them to multiple groups.
- Create multiple query types such as pre-sale queries, post-sale queries, support related queries etc.
- Improve customer service on your store.
- Providing quick support will help you in building strong relationship with your customers.
Frequently bought together
Add "Help-Desk | Online Customer Support" to your cart along with:
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What your customers will like
- Email notification is sent to the customers on creation of new tickets and change of ticket status.
- Allows customers to contact the store admin regarding their queries.
- Guest customers can also raise tickets.
- Customer can view their previously created tickets also.
Support and updates
You automatically get 3 months of support for this product.
For 90 days after your purchase, you can enjoy technical and feature support, as well as access to updates available for this product.
Make sure this product runs well on your store for 12 months with Option Zen!
With Option Zen, you get access to ALL updates for the product for one year following purchase. Support from the product developer is available by email to answer all your technical and feature-related questions.
What is Option Zen?
Option Zen includes two services:
- Unlimited after-sales support during the period covered by the option
- Access to all updates for the product during the period
Option Zen is available at a discount when purchasing this product, but, if you miss out, you can also buy it via your customer account later. It is valid up to one year following the date of purchase of your product. The earlier you buy it, the longer you can enjoy it!
What does it include?
The following are included in Option Zen:
- questions about using the module/theme;
- solving technical problems related to the module/theme;
- access to all module/theme updates.
The following services are not included in Option Zen:
- customization and special development;
- installing and updating the module/theme;
- solving problems concerning third-party services, hosting, the server, or the PrestaShop software.
Testimonials
The code is clean and easy to understand. The plugin works. The customer service of Webkul is really helpful.
Ben C. - 12/31/2018
Great customer support from the manufacturer.
Michael M. - 01/26/2017
The reviews were selected by the developer of this product according to the satisfaction expressed by the customers.
Installation
What's New in Version 4.2.0(04/18/2019)
- Validate the user by displaying reCAPTCHA on ticket form.
- Admin can allow/disallow visitors to create the tickets.
- Admin can view ticket status in tickets list also.
About the developer, Webkul
Webkul is one of the most trusted plugin maker in the open source community since 2010. We are web and mobile-based organization and have crafted more than 1000 products.
- list 112 Products developed
- today 08/14/2012 PrestaShop member
- flag India Country
- Superhero Expertise Level
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