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Help-Desk | Online Customer Support

Help-Desk | Online Customer Support Module

Developed by Webkul
  • Modules
    Partner Creator
  • PrestaShop
    1.6.0.4 - 1.7.5.2
module - Support & Online Chat - Help-Desk | Online Customer Support - 1
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Overview

Manage your pre-sale and post-sale queries easily with the prestashop helpdesk module. With this module visitors can create tickets regarding the issues/queries and admin will receive, process and respond to the tickets.

What this product does for you

headset

Customer relations Alleviate disputes

Manage your pre-sale and post-sale queries easily with the prestashop helpdesk module. With this module visitors can create tickets regarding the issues/queries and admin will receive, process and respond to the tickets.

Using this module admin can create groups, agents and can assign different type of queries accordingly to the groups or agents. Once the ticket is generated by visitor/buyer, then the ticket based on type of query can be seen by the associated groups or agents . Admin can store all the data i.e. Help tickets, customer information, order information in one convenient location.

Admin features-
  • Admin can easily manage pre-sale and post-sale query.
  • Admin can allow visitors to create the tickets.
  • Admin can filter tickets locally as well as globally on the system based on ticket number, customer or query type.
  • Admin can create new tickets on behalf of the customers.
  • Admin can create multiple agents and assign them to multiple groups.
  • Admin can create multiple query types such as pre-sale queries, post-sale queries, support related queries etc.
  • Admin can build strong relationship with the customers by providing them the quick support.

Features

 
  • Allows customers to contact the store admin regarding their queries.
  • Allow/disallow visitors to create the tickets.
  • Email notification to the customers on creation of new tickets and change of ticket status.
  • Validate the user by displaying reCAPTCHA on ticket form.
  • Filter tickets locally as well as globally on the system based on ticket number, customer or query type.
  • Create new tickets on behalf of the customers.
  • Create multiple agents and assign them to multiple groups.
  • Create multiple query types such as pre-sale queries, post-sale queries, support related queries etc.
  • Improve customer service on your store.
  • Providing quick support will help you in building strong relationship with your customers.

Frequently bought together

Add "Help-Desk | Online Customer Support" to your cart along with:

  • Generate a single invoice for all customers from one group over a period! Choose a customers group, a period, the payment method, the shipping method and the invoice address on the regrouped invoice. You get a PDF  in one click!

    $3499
  • Our module allows you to create custom HTML, text & multi-media blocks using WYSIWYG editor. Using 36 built-in hooks display blocks anywhere on home, cart, product, category & CMS pages.

    $3499

What your customers will like

  • Email notification is sent to the customers on creation of new tickets and change of ticket status.
  • Allows customers to contact the store admin regarding their queries.
  • Guest customers can also raise tickets.
  • Customer can view their previously created tickets also.

Support and updates

You automatically get 3 months of support for this product.

For 90 days after your purchase, you can enjoy technical and feature support, as well as access to updates available for this product.

Make sure this product runs well on your store for 12 months with Option Zen!

With Option Zen, you get access to ALL updates for the product for one year following purchase. Support from the product developer is available by email to answer all your technical and feature-related questions.

What is Option Zen?

Option Zen includes two services:

  • Unlimited after-sales support during the period covered by the option
  • Access to all updates for the product during the period

Option Zen is available at a discount when purchasing this product, but, if you miss out, you can also buy it via your customer account later. It is valid up to one year following the date of purchase of your product. The earlier you buy it, the longer you can enjoy it!

What does it include?

The following are included in Option Zen:

  • questions about using the module/theme;
  • solving technical problems related to the module/theme;
  • access to all module/theme updates.

The following services are not included in Option Zen:

  • customization and special development;
  • installing and updating the module/theme;
  • solving problems concerning third-party services, hosting, the server, or the PrestaShop software.

Testimonials

Great customer support from the manufacturer.

Michael M. - 01/26/2017

The code is clean and easy to understand. The plugin works. The customer service of Webkul is really helpful.

Ben C. - 12/31/2018

The reviews were selected by the developer of this product according to the satisfaction expressed by the customers.

Installation

Please follow the below mentioned steps:
1)  Go to Back office
2)  Click on “Modules” tab
3)  You’ll see a button on the top right corner “Upload a Module”

What's New in Version 4.2.0(04/18/2019)

  • Validate the user by displaying reCAPTCHA on ticket form.
  • Admin can allow/disallow visitors to create the tickets.
  • Admin can view ticket status in tickets list also.

About the developer, Webkul

Webkul

Webkul is one of the most trusted plugin maker in the open source community since 2010. We are web and mobile-based organization and have crafted more than 1000 products.

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Need help?

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$11499

Benefits:

  • 3 months of free support (Learn more)
  • Developed by a Top Developer
  • Documentation included
  • Compatibility v1.6.0.4 - v1.7.5.2

  • Version 4.2.0 (04/18/2019)

  • Available in en ca de es fr gl it nl pl pt ru

Questions? Contact the developer
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