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Help-Desk | Online Customer Support Module
- Item only
- Zen Option
Modules Partner Creatorverified_user
Overview
What this module does for you
- Admin can easily manage pre-sale and post-sale query.
- Admin can allow visitors to create the tickets.
- Admin can filter tickets locally as well as globally on the system based on ticket number, customer or query type.
- Admin can create new tickets on behalf of the customers.
- Admin can create multiple agents and assign them to multiple groups.
- Admin can create multiple query types such as pre-sale queries, post-sale queries, support related queries etc.
- Admin can build strong relationship with the customers by providing them the quick support.
What your customers will like
- Email notification is sent to the customers on creation of new tickets and change of ticket status.
- Allows customers to contact the store admin regarding their queries.
- Guest customers can also raise tickets.
- Customer can view their previously created tickets also.
Installation
Frequently bought together
Notations
Customer reviews
Ben C. 12/31/2018
The code is clean and easy to understand. The plugin works. The customer service of Webkul is really helpful.
Michael M. 01/26/2017
Great customer support from the manufacturer.
The reviews were selected by the developer of this product according to the satisfaction expressed by the customers.
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