Help-Desk | Online Customer Support Module

• Admin can easily manage pre-sale and post-sale query.
• Admin can allow visitors to create the tickets.
• Admin can filter tickets locally as well as globally on the system based on ticket number, customer or query type.
• Admin can create new tickets on behalf of the customers.
• Admin can create multiple agents and assign them to multiple groups.
• Admin can create multiple query types such as pre-sale queries, post-sale queries, support related queries etc.
• Admin can build strong relationship with the customers by providing them the quick support.

For 90 days after your purchase, you can enjoy technical and feature support, as well as access to updates available for this product.

Make sure this product runs well on your store for 12 months with Option Zen!

With Option Zen, you get access to ALL updates for the product for one year following purchase. Support from the product developer is available by email to answer all your technical and feature-related questions.

What is Option Zen?

Option Zen includes two services:

• Unlimited after-sales support during the period covered by the option
• Access to all updates for the product during the period

Option Zen is available at a discount when purchasing this product, but, if you miss out, you can also buy it via your customer account later. It is valid up to one year following the date of purchase of your product. The earlier you buy it, the longer you can enjoy it!

What does it include?

The following are included in Option Zen:

• questions about using the module/theme;
• solving technical problems related to the module/theme;
• access to all module/theme updates.

The following services are not included in Option Zen:

• customization and special development;
• installing and updating the module/theme;
• solving problems concerning third-party services, hosting, the server, or the PrestaShop software.