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Help-Desk | Online Customer Support Module
Developed by
Webkul
V1.6.0.4 - V1.7.8.7
From V1.6.0.4 to V1.7.8.7
Overview
Provide your customers with high-quality support by integrating the Helpdesk ticketing system into your PrestaShop store. Receive customer queries and issues in the form of tickets. Create multiple agents & groups and assign tickets to them.
What this module does for you
headset
Improve customer relations
Providing an outstanding level of customer service is crucial for any eCommerce business as it helps you build strong relationships with your customers and makes you stand out from the competition.
Improve the customer experience of your store by efficiently managing pre-sale and post-sale queries with the Prestashop Helpdesk extension.
1. MultiShop: Our Helpdesk module is compatible with PrestaShop multi-shop feature.
2. Create tickets: Customers can easily create tickets by specifying their name, email, and issues. Also, the customer can attach the files while submitting a ticket.
3. Add agents & groups: Create as many agents and groups as you require to manage your tickets.
4. Let users track all their tickets in customer account: A separate tab is added to the customer accounts where they can track the status of their tickets. Also, they can add comments and attachments to already existing tickets.
5. Ticket management made easy: View a list of all the tickets created by the customers in a separate grid. You can see ongoing conversations with customers, agents to whom the tickets are assigned, and track the status of tickets.
6. Import messages as tickets: Manually or automatically import the new messages as tickets.
7. Reply directly from email: An email is sent to the customer for every reply you make on the ticket. PrestaShop Helpdesk extension lets customers reply from email. They do not have to login to their account, view tickets, and then reply.
8. Mark spam: The store admin can mark the users as spam if they found any suspicious behavior or activity.
9. Email notifications: Every time a ticket is created or you update the ticket status to closed or resolved, a customer will get an email notification.
What your customers will like
- Email notification is sent to the customers on creation of new tickets and change of ticket status.
- Allows customers to contact the store admin regarding their queries.
- Guest customers can also raise tickets.
- Customer can view their previously created tickets also.
Installation
1. Go to the back office-> modules -> Upload a module
2. Upload zip file of ‘Help-Desk’
3. The module will automatically get installed on your Prestashop
Other
Note: "In case of any discrepancy, the functionalities/features of the module written in the English language will be final"
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Total price:
$417.97
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