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Necessary update of your password on PrestaShop Addons

Hello,

You are currently the holder of an Addons account created from your Paypal account, which allows you to connect to our marketplace.

In order to increase security and simplicity, we are implementing a single authentication system. Therefore, signing in with PayPal won’t be possible on our marketplace, from April 2nd on. Read morearrow_right_alt

To continue to access your personal space on PrestaShop Addons, we simply invite you to reset your password as of now by clicking on the link below.

You will receive a new password allowing you to directly sign in to your Addons account, without using PayPal. Once logged in, you will be able to change this password in your personal space.

Your Addons account will not be affected in any way by this development.

I change my password Continue with PayPal
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Help-Desk | Online Customer Support Module

Price
$119.99 $172.99
Home > PrestaShop Modules > Customers > Support & Online Chat > Help-Desk | Online Customer Support
Help-Desk | Online Customer Support

Help-Desk | Online Customer Support Module

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Developed by Webkul
(4) 4 votes
V1.6.0.4 - V1.7.7.5
From V1.6.0.4 to V1.7.7.5

Store Demo
Store Demo

Gallery

module - Support & Online Chat - Help-Desk | Online Customer Support - 1
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module - Support & Online Chat - Help-Desk | Online Customer Support - 5
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module - Support & Online Chat - Help-Desk | Online Customer Support - 7
module - Support & Online Chat - Help-Desk | Online Customer Support - 8
module - Support & Online Chat - Help-Desk | Online Customer Support - 9
module - Support & Online Chat - Help-Desk | Online Customer Support - 10
module - Support & Online Chat - Help-Desk | Online Customer Support - 11
module - Support & Online Chat - Help-Desk | Online Customer Support - 12
module - Support & Online Chat - Help-Desk | Online Customer Support - 13
module - Support & Online Chat - Help-Desk | Online Customer Support - 14
module - Support & Online Chat - Help-Desk | Online Customer Support - 15
module - Support & Online Chat - Help-Desk | Online Customer Support - 16
See all screenshots (16)
Shop Demo arrow_drop_up

Overview

Manage your pre-sale and post-sale queries easily with the prestashop helpdesk module. With this module visitors can create tickets regarding the issues/queries and admin will receive, process and respond to the tickets.

What this module does for you

headset Alleviate disputes
Using this module admin can create groups, agents and can assign different type of queries accordingly to the groups or agents. Once the ticket is generated by visitor/buyer, then the ticket based on type of query can be seen by the associated groups or agents . Admin can store all the data i.e. Help tickets, customer information, order information in one convenient location.

Admin benefits-
  • Admin can easily manage pre-sale and post-sale query.
  • Admin can allow visitors to create the tickets.
  • Admin can filter tickets locally as well as globally on the system based on ticket number, customer or query type.
  • Admin can create new tickets on behalf of the customers.
  • Admin can create multiple agents and assign them to multiple groups.
  • Admin can create multiple query types such as pre-sale queries, post-sale queries, support related queries etc.
  • Admin can build strong relationship with the customers by providing them the quick support.

What your customers will like

  • Email notification is sent to the customers on creation of new tickets and change of ticket status.
  • Allows customers to contact the store admin regarding their queries.
  • Guest customers can also raise tickets.
  • Customer can view their previously created tickets also.

Installation

1. Go to the back office-> modules -> Upload a module
2. Upload zip file of ‘Help-Desk’
3. The module will automatically get installed on your Prestashop

Other

Note: "In case of any discrepancy, the functionalities/features of the module written in the English language will be final"

You have a question ?

This developer answers your questions in:
en
message   Contact the developer

Technical sheet

Latest update

05/01/2021

Available in

en, ca, de, es, fr, gl, it, nl, pl, pt, ru +5

PrestaShop Compatibility

V1.6.0.4 - V1.7.7.5

Module version

V 4.2.1

Number of downloads

44

Level

Beginners

Documentation

Included

Developer

Webkul

Developer languages

en

Category

Support & Online Chat

Features

 
  • Allows customers to contact the store admin regarding their queries.
  • Allow/disallow visitors to create the tickets.
  • Email notification to the customers on creation of new tickets and change of ticket status.
  • Validate the user by displaying reCAPTCHA on ticket form.
  • Filter tickets locally as well as globally on the system based on ticket number, customer or query type.
  • Create new tickets on behalf of the customers.
  • Create multiple agents and assign them to multiple groups.
  • Create multiple query types such as pre-sale queries, post-sale queries, support related queries etc.
  • Improve customer service on your store.
  • Providing quick support will help you in building strong relationship with your customers.

Recommendation

Our guarantees:

✪ We are a PrestaShop Gold Partner agency with a team of experienced PrestaShop developers.
✪ We have been accredited with “SuperHero” Expertise Level & we were able to achieve this with lesser response time and quality service.
✪ We intend to provide 100% satisfaction to our customers with their purchase.
✪ We will also help you with the installation and configuration of the module in case if it’s required.

✔ We can customize the module according to your requirement. You can contact us for a quote.
✔ We would really appreciate your 5-star rating and comments about our modules & support. It helps us with the development of new modules and the improvement of the already developed modules.

If you have any doubts or queries regarding our module, please send us a message. We would be more than happy to assist you.

What's New in Version 4.2.1(05/01/2021)

  • The fileSize validation will validate all file inputs
  • Prevent double click on Create ticket button
  • Only super admin access restriction for assigning agents removed. Now the assigned admin can assign agents.

Support and updates

Make sure this product runs well on your store for 12 months with Option Zen!

With Option Zen, you get access to ALL updates for the product for one year following purchase. Support from the product developer is available by email to answer all your technical and feature-related questions.

What is Option Zen?

Option Zen includes two services:

  • Unlimited after-sales support during the period covered by the option
  • Access to all updates for the product during the period

Option Zen is available at a discount when purchasing this product, but, if you miss out, you can also buy it via your customer account later. It is valid up to one year following the date of purchase of your product. The earlier you buy it, the longer you can enjoy it!

What does it include?

The following are included in Option Zen:

  • questions about using the module/theme;
  • solving technical problems related to the module/theme;
  • access to all module/theme updates.

The following services are not included in Option Zen:

  • customization and special development;
  • installing and updating the module/theme;
  • solving problems concerning third-party services, hosting, the server, or the PrestaShop software.
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You have a question ?

This developer answers your questions in:
en
message   Contact the developer

About this developer

Expertise Level

Superhero

Listed products

159

Developer since

08/14/2012

Country

India

Support languages

en

Webkul

Webkul

message Contact the developer

Webkul is one of the most trusted plugin maker in the open source community since 2010. We are web and mobile-based organization and have crafted more than 1000 products.

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