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Crisp Live Chat

Crisp Live Chat Module

Developed by Community developer
  • PrestaShop
    1.6.1.0 - 1.7.0.6
module - Support & Online Chat - Crisp Live Chat - 1
module - Support & Online Chat - Crisp Live Chat - 2
module - Support & Online Chat - Crisp Live Chat - 3
module - Support & Online Chat - Crisp Live Chat - 4
module - Support & Online Chat - Crisp Live Chat - 5

Overview

Crisp is the best live chat solution to interact with your customers. More than a Live Chat, Crisp let you create a multi-channel customer strategy. We offer free Live Chat and many other features for your Prestashop.

What this product does for you

headset

Customer relations Improve customer relations

From your desktop or your mobile, add superpowers to your Customer Relationship!

  • Respond to your users that are browsing your website
  • Retain users through the checkout
  • Send automatic email campaigns and automated Live Chat messages to your users
  • Customize Crisp to fit your brand's design
  • Get a dedicated customer support Analytics
  • Receive a notification when your users leave a message
  • Create a shared inbox: Centralize Live Chat conversations, customer support and product returns and messages with third party like delivery companies
  • Automate customers conversations with Chatbots agents
  • Let your users find their answers by themselves by creating a knowledge base. This is also good for your visibility in SERPs
  • Scale your customer's relationship while selling abroad: Crisp handles Live Translate for chat conversations.

  • Features

    Livechat with your customers

    • Add our live chat to your website and talk to your customers. Our chatbox is customizable and multilingual to adapt to your store.
    • With magictype, reply faster to your users by seeing what they write in real-time
    • Fun experience with GIF, smileys and filesharing
    • Integrate Crisp with others channels: Facebook Messenger, Telegram, SMS and e-mail to create a shared inbox between all your companies' department.

    Get customer insights

    • With our detailed customers' profile (social networks, name, data & notes) be more personal and retain your customers: We offer an incredible CRM for your business.
    • Our MagicMap allow you to see where your customers are
    • Detailed analytics to track your ROI
    • See your users screen with MagicBrowse, to understand your sale funnel.
    • Google Analytics and Google Tag Manager integration to track Live chat's impact on conversion rate.

    Build your audience

    • Send e-mail, chat, SMS campaigns to reach your customers and create a strong link with your community
    • Increase your audience with personalized messages. Your users can now reply to your campaigns.
    • Send automated Live Chat triggers to reach customers needing more information.
    • Use customer Javascript Events to build an effective marketing automation campaign

    Your team will love it

    • With a fresh and modern interface, your team will work with an efficient tool
    • Crisp support working hours so your employees are not notified outside working hours
    • Send private notes to make sure that information does not disappear.
    • Be notified and see what your colleagues are writing.
    • Crisp is integrated with Zendesk and Slack, to keep using your existing tools.
    • Enjoy strong integrations with Zapier, Hubspot, Salesforce and many other software.

    Be notified

    •  Offline? We send you a notify you on your devices. 
    •  Not replying? We forward you chat in your mailbox. You can directly reply to your visitor by e-mail and your reply is forwarded to your Crisp and to your visitor e-mail (if e-mail is provided). We keep up everything synced!

    Frequently bought together

    Add "Crisp Live Chat" to your cart along with:

    • Bridge Connector allows you to connect Store Manager application to PrestaShop Cloud and perform advanced data update and input (import, export, mass edit, etc). Should be used with Store Manager desktop application

      $3499
    • Upgrade PrestaShop 1.4, 1.5 or 1.6 to PrestaShop 1.7.x for an instant! MigrationPro is the best PrestaShop to PrestaShop migration module that helps you migrate all your data and keep your shop always fully up-to-date.

      $11499

    What your customers will like

    • Your customers can now trust your services by having a personalized experience
    • Your customers can have dedicated answers to their questions.
    • They can reach you from their favorite tools (Live Chat, Facebook, SMS, telegram, e-mail)
    • They can enjoy a multi-channel experience with no compromises from your side

    Recommendation

    If you are having any issues, please connect on https://crisp.chat and start a conversation with our support team, we will do our best to help you and your team.

    Support and updates

    You automatically get 3 months of support for this product.

    For 90 days after your purchase, you can enjoy technical and feature support, as well as access to updates available for this product.

    Installation

  • Create an account for your store on https://crisp.chat
  • Add the Crisp PrestaShop module to your store
  • Go the module settings and click "Connect with Crisp"
  • Your Crisp is now linked with your store.
  • What's New in Version 0.3.1(10/03/2016)

    • First version

    About the developer

    Community developer

    Question?
    Need help?

    This developer answers your questions in:
    fr

    $3499

    Benefits:

    • 3 months of free support (Learn more)
    • Documentation included
    • Compatibility v1.6.1.0 - v1.7.0.6

    • Version 0.3.1 (10/03/2016)

    • Requires an external service Yes

    • Available in EN

    Questions? Contact the developer
    This developer answers your questions in:

    fr