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Necessary update of your password on PrestaShop Addons

Hello,

You are currently the holder of an Addons account created from your Paypal account, which allows you to connect to our marketplace.

In order to increase security and simplicity, we are implementing a single authentication system. Therefore, signing in with PayPal won’t be possible on our marketplace, from April 2nd on. Read morearrow_right_alt

To continue to access your personal space on PrestaShop Addons, we simply invite you to reset your password as of now by clicking on the link below.

You will receive a new password allowing you to directly sign in to your Addons account, without using PayPal. Once logged in, you will be able to change this password in your personal space.

Your Addons account will not be affected in any way by this development.

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school Customer satisfaction: Partner of the year
Best seller
(195) 195 reviews
V1.4.7.0 - V1.7.7.8
From V1.4.7.0 to V1.7.7.8

Overview

Smartsupp combines live chat, chatbots, and Facebook Messenger to save your time and help you turn visitors into loyal customers.

What this module does for you

headset Improve customer relations
Grow and expand your business

Smartsupp is your personal shopping assistant. It combines live chat and chatbots to save your time and help you turn visitors into loyal customers. Smartsupp is one of the most popular products in Europe with 50 000 active European webshops and websites.

Why choose Smartsupp?

  • The only product that combines live chat, chatbots, and video recordings. Automate repetitive questions, be personal where it's relevant and see where visitors get lost on your webshop.
  • Access real-time visitor list enriched with e-commerce data. See who is browsing your webshop, which products are they interested in and proactively start a conversation to make a sale.
  • The most popular online chat in Europe with more than 50 000 active webshops and websites. We also offer human customer service in 7 different languages.
  • GDPR compliant. We securely store your data in the European Union and comply with strict EU data protection laws.

What can Smartsupp do?

  • Live chat, emails and Messenger in one place – start a personal conversation with your customers and have all communication in one place. By helping your visitors instantly, you’ll turn them into happy customers and boost your sales.
  • Chatbot – Smartsupp bot is your new shopping assistant that works 24/7. It’ll save your time by answering frequently asked questions, collecting leads and assisting customers with shopping even while you're asleep.
  • Video recordings – see how your visitors are browsing your webshop or website and where they are getting lost. You’ll get valuable insights on what to improve and ensure a smooth shopping experience for your customers.
  • Mobile app – be closer to your customers with our app for iOS and Android phones and answer questions even when you are in the warehouse or on the go.
  • Visit https://www.smartsupp.com/pricing to get the full list of features.

What our users say about us?

"Smartsupp helps us to make our online shop even more successful! After a simple installation, we immediately had the first customer with a question, who then ordered straight away."
—Oke Harms, Kickerkult.de

"With Smartsupp we use one chat in several shops! Thanks to them, we have been able to improve our contact with customers. Communication is instant and convenient for both us and the customers."
—Katarzyna, Wujo.pl

What your customers will like

Visitors of your PrestaShop store can ask questions immediately and chat with you in real-time thanks to Smartsupp.

Installation

You can find tutorials about how to install and use Smartsupp in our Help section. https://www.smartsupp.com/help/prestashop/

You have a question ?

This developer answers your questions in:
en, cs, fr, pl, it, es, de

Technical sheet

Latest update

12/09/2019

Available in

en, br, cs, de, es, fr, hu, it, nl, pl, pt, sk +6

PrestaShop Compatibility

V1.4.7.0 - V1.7.7.8

Module version

V 2.1.8

Number of downloads

115,209

Level

Beginners

Documentation

Included

Developer

Smartsupp

Developer languages

en, cs, fr, pl, it, es, de +3

Included in PrestaShop

Yes

Account required on a third-party service

Yes

Category

Support & Online Chat

Features

  • Customizable chat widget
  • Customer satisfaction rating
  • Automatic messages
  • Mobile apps
  • Shortcuts (canned responses)
  • Detailed statistics
  • Full integration with Prestashop
  • Visitor recording (session replay)

What's New in Version 2.1.8(12/09/2019)

  • fix installation issue on Presta 1.6

You have a question ?

This developer answers your questions in:
en, cs, fr, pl, it, es, de

About this developer

Listed products

3

Developer since

01/15/2015

Country

Czechia

Support languages

en, cs, fr, pl, it, es, de

Smartsupp

We started Smartsupp in 2013 with a goal to enable companies to have more personal conversations with their customers. From the beginning, we wanted to build a live chat that could be used by anyone and everyone. Product simplicity and fair pricing were key. Thanks to this, Smartsupp is used today by hundreds of thousands of companies and freelancers all over Europe.

Smartsupp is an industry partner of PrestaShop since 2016.