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Smartsupp free live chat Module

Developed by PrestaShop Partners

More than 90 % of users recommend this product

The average rating includes all reviews since the product launch.

Level:

Users think this product is suitable for e-merchants who are:

Beginners

Intermediate

Advanced

Official
Partner
+5000
downloads!
PrestaShop
1.6.0.4 - 1.7.5.2

module - Support & Online Chat - Smartsupp free live chat - 1

module - Support & Online Chat - Smartsupp free live chat - 2

module - Support & Online Chat - Smartsupp free live chat - 3

module - Support & Online Chat - Smartsupp free live chat - 4

module - Support & Online Chat - Smartsupp free live chat - 5

See all screenshots (5)

Overview

Smartsupp is a free live chat with visitor recording. Your customers are on your website right now. Chat with them and see what they do.

What this product does for you

Customer relations Improve customer relations

Try a free live chat with visitor recording

Smartsupp is a combination of live chat and visitor recording, making it the only tool you’ll need to get to understand your visitors. With Smartsupp you can chat with visitors in real-time and also watch their behavior on your website.

Know everything about your visitors

The Smartsupp plugin lets you identify details of your visitors, like their name, email, or other categories you deem important. You can see all these details while chatting with that visitor so that you know who you’re chatting with (e.g., Tom Smith, who already spent $800 on your website). The visitor has to be signed in on your website for you to be able to see the info.

Chat with your visitors in real time

Smartsupp allows you to help your visitors as soon as they need assistance. You’re able to answer their questions instantly in the on-site chat box. If you notice similar situations arising, create and use canned replies and automatic messages to save time. With this fully customizable, multi-language live chat, you can increase your sales up to five times.

Record the screens of your visitors

Watch video recordings of any visitor on your website in the Smartsupp dashboard. You’ll see their screen, mouse movements, and clicks — great for understanding the behavior of your customers.

The powerful combination of live chat and visitor recordings lets you know customers’ needs even before they make a final decision. Smartsupp helps you keep them on the right track.

Features

A fully customizable chat box
Visitor recordings
Canned replies
Automatic messages and offline hours
Unlimited chat history
Multi-language support
Native mobile apps, both for Android and iOS

What your customers will like

Visitors of your PrestaShop store can ask questions immediately and chat with you in real-time thanks to Smartsupp.

Legal compliance

GDPR compliance

This module is compliant with the European General Data Protection Regulation

Testimonials

Very good product ! Way better than other Livechat but this one is free !

Kévin B. - 02/26/2017

Till now, yes all that we want. Thanks Smartsupp. http://www.hobbycenter.pt/shop

João S. - 02/23/2017

Very easy to use, it is a service that the customers love. I highly recommend this module for prestashop shops.

Etienne B. - 02/23/2017

The reviews were selected by the developer of this product according to the satisfaction expressed by the customers.

Installation

https://www.smartsupp.com/help/prestashop/

What's New in Version 2.1.6(10/29/2018)

Php error fixed.

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About the developer, PrestaShop Partners

2 Products developed
01/15/2015 PrestaShop member
Czechia Country
Captain Expertise Level

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Need help?

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Compatibility v1.6.0.4 - v1.7.5.2
Version 2.1.6 (10/29/2018)
Included in PrestaShop Yes
Downloads 81962
Available in

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Smartsupp free live chat Module

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1-click installation

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Smartsupp free live chat Module

The 3 reasons to buy on PrestaShop Addons Marketplace

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1-click installation

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Learn

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Contact us

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