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Smartsupp free live chat

Smartsupp free live chat Module

Developed by PrestaShop Partners

More than 90 % of users recommend this product


The average rating includes all reviews since the product launch.

(91 votes)
Level: laptop laptop laptop

Users think this product is suitable for e-merchants who are:

  • Official
  • +5000
  • PrestaShop -
module - Support & Online Chat - Smartsupp free live chat - 1
module - Support & Online Chat - Smartsupp free live chat - 2
module - Support & Online Chat - Smartsupp free live chat - 3
module - Support & Online Chat - Smartsupp free live chat - 4
module - Support & Online Chat - Smartsupp free live chat - 5


Smartsupp is a free live chat with visitor recording. Your customers are on your website right now. Chat with them and see what they do.

What this product does for you


Customer relations Improve customer relations

Try a free live chat with visitor recording

Smartsupp is a combination of live chat and visitor recording, making it the only tool you’ll need to get to understand your visitors. With Smartsupp you can chat with visitors in real-time and also watch their behavior on your website.

Know everything about your visitors

The Smartsupp plugin lets you identify details of your visitors, like their name, email, or other categories you deem important. You can see all these details while chatting with that visitor so that you know who you’re chatting with (e.g., Tom Smith, who already spent $800 on your website). The visitor has to be signed in on your website for you to be able to see the info.

Chat with your visitors in real time

Smartsupp allows you to help your visitors as soon as they need assistance. You’re able to answer their questions instantly in the on-site chat box. If you notice similar situations arising, create and use canned replies and automatic messages to save time. With this fully customizable, multi-language live chat, you can increase your sales up to five times.

Record the screens of your visitors

Watch video recordings of any visitor on your website in the Smartsupp dashboard. You’ll see their screen, mouse movements, and clicks — great for understanding the behavior of your customers.

The powerful combination of live chat and visitor recordings lets you know customers’ needs even before they make a final decision. Smartsupp helps you keep them on the right track.


  • A fully customizable chat box
  • Visitor recordings
  • Canned replies
  • Automatic messages and offline hours
  • Unlimited chat history
  • Multi-language support
  • Native mobile apps, both for Android and iOS

What your customers will like

Visitors of your PrestaShop store can ask questions immediately and chat with you in real-time thanks to Smartsupp.

Legal compliance

GDPR compliance

This module is compliant with the European General Data Protection Regulation


Very good product ! Way better than other Livechat but this one is free !

Kévin B. - 02/26/2017

Till now, yes all that we want. Thanks Smartsupp.

João S. - 02/23/2017

Very easy to use, it is a service that the customers love. I highly recommend this module for prestashop shops.

Etienne B. - 02/23/2017

The reviews were selected by the developer of this product according to the satisfaction expressed by the customers.


What's New in Version 2.1.6(10/29/2018)

  • Php error fixed.

About the developer, PrestaShop Partners

PrestaShop Partners

Need help?

This developer answers your questions in:
en cs


  • Compatibility v1.6.0.4 - v1.7.5.2

  • Version 2.1.6 (10/29/2018)

  • Included in PrestaShop Yes

  • Downloads 81962

  • Available in en br cs de es fr hu it nl pl pt sk

Questions? Contact the developer
This developer answers your questions in:

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