Necessary update of your password on PrestaShop Addons


You are currently the holder of an Addons account created from your Paypal account, which allows you to connect to our marketplace.

In order to increase security and simplicity, we are implementing a single authentication system. Therefore, signing in with PayPal won’t be possible on our marketplace, from April 2nd on. Read morearrow_right_alt

To continue to access your personal space on PrestaShop Addons, we simply invite you to reset your password as of now by clicking on the link below.

You will receive a new password allowing you to directly sign in to your Addons account, without using PayPal. Once logged in, you will be able to change this password in your personal space.

Your Addons account will not be affected in any way by this development.


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Your data will be transferred to the Partner when you download this module.

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Yummy, your shop will love it! Your product has been successfully downloaded Need a hand to install it in your PrestaShop store? Follow our tutorial: How to install a paid or free module Addons

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V1.4.7.0 - V1.7.8.8
From V1.4.7.0 to V1.7.8.8


Drive your online sales through conversational ecommerce. Smartsupp combines live chat, chatbots, and video recordings into an affordable package that saves you time and resources in order to help you turn your visitors into loyal customers. 

What this module does for you

headset Improve customer relations
Drive your online sales through conversational ecommerce.
Smartsupp helps businesses deliver a personalized online shopping experience and drives sales by combining live chat, chatbots and video recordings, allowing you to genuinely connect with your customers to better identify their needs. 
As one of the most popular ecommerce solutions in the world with over 50,000 active webshops and websites, Smartsupp offers:
  • A one-and-only combination of live chat, chatbots, and video recordings–automate responses to repetitive questions, deliver personal service when needed and see how and where you can improve your conversion rate. 
  • Access to real-time visitor lists enriched with e-commerce data–see who is browsing your webshop, which products they are interested in and proactively start a conversation to assist you in making a sale.
  • A FREE Mobile App–be more accessible to your customers with Smartsupp’s app for iOS and Android phones so that you can reply to visitor inquiries even when you are in the warehouse or on the go. 
What our users say about us?
"Smartsupp helps us to make our online shop even more successful! After a simple installation, we immediately had the first customer with a question, who then ordered straight away."
—Oke Harms,
"With Smartsupp we use one chat in several shops! Thanks to them, we have been able to improve our contact with customers. Communication is instant and convenient for both us and the customers."
“70 % of our orders comes through live chat”
-Irena ŽIROVNICKÁ, Customer care team leader Unuo Design

What your customers will like

Visitors of your PrestaShop store can ask questions immediately and chat with you in real-time thanks to Smartsupp.


You can find tutorials about how to install and use Smartsupp in our Help section.

You have a question ?

This developer answers your questions in:
en, cs, fr, pl, it, es, de

Technical sheet

Latest update


Available in

en, br, cs, de, es, fr, hu, it, nl, pl +4

PrestaShop Compatibility

V1.4.7.0 - V1.7.8.8

Module version

V 2.1.9

Number of downloads





PrestaShop Partners

Developer languages

en, cs, fr, pl, it, es, de +3

Included in PrestaShop


Account required on a third-party service



Support & Online Chat


  • Live chat, emails and Messenger in one place–start a personal conversation with your customers and have all communication in one place. By helping your visitors instantly, you’ll turn them into happy customers and boost your sales.
  • Chatbots–Smartsupp bot is your new shopping assistant that works 24/7. It’ll save your time by answering frequently asked questions, collecting leads and assisting customers with shopping even while you’re asleep.
  • Video recordings–see how your visitors are browsing your webshop or website and where they are getting lost. You’ll get valuable insights on what to improve and ensure a smooth shopping experience for your customers.
  • Mobile app–be closer to your customers with our app for iOS and Android phones and answer questions even when you are in the warehouse or on the go. Visit our website to get the full list of features.
  • Language support for English, Czech, German, Spanish, French, Italian, Hungarian, Dutch, and Polish.
  • Customer Care–far and beyond your run-of-the-mill customer service, Smartsupp offers their users highly popular support that is consistently lauded on the most highly recognized reviews sites.
  • Full integration with Prestashop

What's New in Version 2.1.9(10/13/2021)

  • meet security, structure, standards requirements for 1.7
  • update design
  • update translations
  • fix not clickable button

Legal compliance

GDPR compliance

This module is compliant with the European General Data Protection Regulation

You have a question ?

This developer answers your questions in:
en, cs, fr, pl, it, es, de

About this developer

Listed products


Developer since




Support languages

en, cs, fr, pl, it, es, de

PrestaShop Partners
PrestaShop partners with e-commerce leaders from all over the world to bring you all the tools you need to make your e-commerce project a success. From payment systems to delivery solutions to marketing services, find the right service for your business. Start selling online now.
Our e-commerce software integrates perfectly with all our partners' solutions, thanks to the modules we have developed in collaboration with them.

Download them for free and subscribe to offers that have been specially negotiated by our teams!

These modules are subject to a strict validation process, which focuses on security, and are managed by PrestaShop to ensure the best possible experience.