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Starter pack

Starter pack

Developed by PrestaShop

More than 90 % of users recommend this product


The average rating includes all reviews since the product launch.

(22 votes)
support - Starter Pack - Starter pack


Create and get your online store running with the Starter Support Plan.
This support plan includes the complete installation of PrestaShop by our expert support team and offers support assistance for one year.
No need to worry about installing and setting up your shop.
Our PrestaShop Advisors can help you find
the Support Pack that fits your needs!

Call us to find the best pack for you
+33 (0)1 40 18 30 04

What the support plan does for you

Support plans offered by PrestaShop let you take advantage of expert assistance that will help you extract the most out of PrestaShop.

Our team will guide you step by step and answer questions to help you spend less time maintaining your store and more time selling.

Installing your PrestaShop store on your server :
Request handled within 48 business hours max Phone support hours 9AM to 6PM CET (Central European Time).
Expert advice on paid and native modules


The Starter Support Plan includes:
  • Installation of your shop with the latest version of PrestaShop and the default template
  • A Template Monster theme of your choice 
  • Installation of your Template Monster theme
  • Installation and configuration of 3 modules developed by PrestaShop from a list provided (Customer Terms generator, Payment by credit card, SEO Expert, Cross-selling cart booster and many other modules)

The following is included:
  • Answers to questions about the native functionalities of the PrestaShop software.
  • How to use the PrestaShop Back Office, Front Office and PrestaShop modules.
  • Resolve issues concerning the PrestaShop solution and modules developed by PrestaShop.
  • Advice for installation, Premium templates or purchased modules that are developed by PrestaShop.

Excluded from support:
  • SVN versions (in development).
  • Assistance on a solution whose core has been changed by the client.
  • Specific developments that the client wishes to add.
  • Development and integration of a specific graphic.
  • Version updates.
  • Site migration.
  • On-site visits.
  • Server Configuration
  • The domaine name management and hosting


In order for our expert support team to deliver the best possible service, you must provide the following information:
  • FTP access
  • BDD - Back Office access
  • Our team can help you choose your hosting provider
  • Support is available Monday to Friday from 9AM to 6PM CET (Central European Time) by ticket creation.
  • Support is available in French, English and Spanish.

Discounts do not apply to Support Plans.

Frequently bought together

Add "Starter pack" to your cart along with:

  • Improve your conversion rate by 15% (and more) with abandoned carts reminder emails!

  • Reduza as devoluções de produto e satisfaça plenamente os clientes com o módulo Guia de Tamanho! Ideal para lojas virtuais de roupas, lingerie, acessórios e joias, permite criar e personalizar, em apenas alguns minutos, tabelas de correspondência de tamanhos para os produtos e categorias de sua escolha.



Contact our PrestaShop experts: 9AM to 6PM CET (Central European Time) by ticket creation.

Telephone: +33 (0)1 83 64 16 54 (Do not dial the 0 if calling from abroad)

About PrestaShop Support

PrestaShop Support

With PrestaShop Support, our experts are there to help you succeed in your e-commerce project! At each step in your e-commerce journey, our team is there to advise you and provide technical support to optimize your store according to your wishes and objectives.

Need help?

This developer answers your questions in:
en fr


  • Compatibility v1.4.0.1 - v1.7.3.1

  • Available in EN, FR, ES