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Suport and Maintenance Plan

Suport and Maintenance Plan

Developed by Invertus
support - Services - Suport and Maintenance Plan

Overview

Our one-year support plan ensures you will be covered when facing occasional bug or in need of other technical assistance any time!
This support plan is valid for one year after its purchase and confirmation with our team. During this year, we’ll take care of your needs within 72 hours of your ticket submission.
Our team will guide you step by step and answer questions to help you spend less time maintaining your store and more time selling.
 

Focus

Number of support hours included per year: 20 Hours

What this service could cover:
• Recommendations regarding your server (type of hosting, excluding configuration);
• Support for module installation (excluding configuration);
• Installation advices (hosting, modules and themes);
• Installing modules purchased on Addons Marketplace (excluding configuration);
• Installing themes  purchased on Addons Marketplace (excluding configuration);
• Recommendations, regarding modules configuration purchased on Addons Marketplace;
• Configuration of the Back Office and native modules;
• etc.

Frequently bought together

Add "Suport and Maintenance Plan" to your cart along with:

  • Upgrade PrestaShop 1.4, 1.5 or 1.6 to PrestaShop 1.7.x for an instant! MigrationPro is the best PrestaShop to PrestaShop migration module that helps you migrate all your data and keep your shop always fully up-to-date.

    $9499
  • Tired of receiving spam emails? Our module allows you to integrate Google protection on your registration and contact form. Spam emails are blocked. Your customers do not need to copy anti-robot code.

    $3499

Legal compliance

GDPR compliance

This module is compliant with the European General Data Protection Regulation

Installation

In order for our expert support team to deliver the best possible service, you must provide the following information:
  • SSH access
  • Database access
  • URL and log in access to the Back Office
  • A ZIP file and documentation of the module/Theme in case of module or theme installation
  • Access to your error and access logs, in case of errors/bug fixing

Terms:
  • 20 developer working hours (tasks cannot exceed given time)
  • Valid within 12 months
  • Answer from expert support team within 72 hours (during business hours)
  • Support is available Monday to Friday from 8AM to 5PM CET (Eastern European Standard Time).
  • Support languages: English
  • No teamviewer support

Discounts do not apply to Support Plans.


For additional information:
Contact our PrestaShop experts: 8AM – 5PM CET (Eastern European Standard Time)


Email: marketing@invertus.eu
 

About PrestaShop Support

PrestaShop Support

With PrestaShop Support, our experts are there to help you succeed in your e-commerce project! At each step in your e-commerce journey, our team is there to advise you and provide technical support to optimize your store according to your wishes and objectives.

Question?
Need help?

This developer answers your questions in:
en

$1,74476

  • Compatibility v1.5.0.0 - v1.7.5.0

  • Available in EN

Questions? Contact the developer
This developer answers your questions in:

en