close
close

I confirm my contact details to continue

close

Yummy, your shop will love it! Your product was added successfully to your cart

Support Essential Plan - 6 hours

Support Essential Plan - 6 hours

Developed by PrestaShop
support - Services - Support Essential Plan - 6 hours

Overview

One year of service: save time and run a more successful online store with the advice and technical assistance of PrestaShop Support!

Number of support hours included per month : 6 hours

The Essential Support Plan includes:
  • Speedy PrestaShop service — you’ll never lose another customer! We’ll take care of your needs within 48-72 hours of your ticket submission.
  • Expert consultants at your service.
 
 

What the support plan does for you

What the support plan does for you
Support plans offered by PrestaShop let you take advantage of expert assistance that will help you extract the most out of PrestaShop.
Our team will guide you step by step and answer questions to help you spend less time maintaining your store and more time selling.

Focus
The Essential Support Plan includes services to enhance the success of your online store.

Terms: 1 year
Number of support hours included per month: 6 Hours


Expert guidance:
  • Support for questions regarding technical issues, no matter what version of PrestaShop you’re using.
  • Recommendations regarding your server (type of hosting excluding configuration).
  • Support for module installation (excluding configuration).
  • Submission of online tickets and followed live
  • Advices to install (hosting, modules and themes)
  • Installing modules purchased addons (excluding configuration)
  • Installing Themes
  • Configuration of the back office and native modules

Also…Invitations to exclusive PrestaShop events.

An expert support team member will answer your support ticket within (during business hours): 48-72 hours maximum

One full year of assistance.

Excluded from support:
  • SVN versions (in development).
  • Assistance on a solution whose core has been changed by the client.
  • Specific developments that the client wishes to add.
  • Development and integration of a graphic or theme.
  • User training.
  • Version updates.
  • Site migration.
  • Store installation.

Terms:
In order for our expert support team to deliver the best possible service, you must provide the following information:
  • FTP access
  • MYSQL access
  • Database
  • Your site’s URL
  • URL to access the Back Office
  • E-mail address and password to access the Back Office
  • Support is available Monday to Friday from 9AM to 6PM CET (Central European Time)..
  • Support is available in Ensglish.

Frequently bought together

Add "Support Essential Plan - 6 hours" to your cart along with:

  • The Google Shopping Feed module will allow you to send the list of products of your shop to Google Merchant Center and publish your products on Google Shopping page results, that increase your sales by at least 20% in just a few days.

    $4999
  • The General Data Protection Regulation (GDPR) comes into force on May 25, 2018. Bring your store into compliance with the EU regulations! Developed by the PrestaShop team with help from our GDPR experts, the Official GDPR Compliance module is the only one that offers you a solution adapted not only for your site that processes the personal data collected by the PrestaShop solution, but also the

    $9599

About PrestaShop Support

PrestaShop Support

With PrestaShop Support, our experts are there to help you succeed in your e-commerce project! At each step in your e-commerce journey, our team is there to advise you and provide technical support to optimize your store according to your wishes and objectives.

Question?
Need help?

This developer answers your questions in:
en fr

$399

  • Compatibility v1.4.0.1 - v1.7.3.1

  • Available in en fr es