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Overview
Module to connect with SocialBugCRM platform.
What this module does for you
headset
Reward the best customers
SocialBugCRM is a modular cloud CRM service. It helps extend the functionality of your website to accomplish specific business processes. While your shopping cart may focus on completing a sale, our system will help capture every other part of the business transaction.
SocialBugCRM will create an interactive widget on your website and works with your existing sites secure authentication. Easily create a seamless single sign-on from your website into our CRM. An example use case would be for affiliate party plan companies, once your website user authenticates, they can click on the widget to enter into the CRM and create party orders. Another example would be for any type of membership website in which you want to offer your end customers a custom portal where your specific business rules have been digitized business.
- After installation, when clicking “Launch” for the first time, a separate account will automatically be created. You do not need to manually register on any 3rd party website, everything is automatic.
- Pricing for SocialBugCRM varies. Fee’s start around 60€ /month.
- You can contact the SocialBugCRM team for more information.
What your customers will like
- Easy installation.
- Push orders from our platform to your PrestaShop using the official API's.
- SocialBugCRM has its own REST API for your developers.
- We can enhance/customize the software at your request.
- Our updates require no action on your end.
- Hosted in Microsoft Azure Cloud.
Installation
- Upload and install the SocialBugCRM module.
- Go to Module Manager page and locate SocialBugCRM module.
- Click Configure to enter the settings page.
- Associate your current account with PrestaShop account from the top right button.
- Subscribe to a plan to create your SocialBugCRM account. The account will be created with your PrestaShop administrator email address.
- Click Launch App to access into your BackOffice. (You will be redirected after few moments into your new BackOffice to enable modules and features which you want to use).
- BackOffice Module Configuration
* From Core module click on Features and enable features which you want to use.
* Enable SocialBug module and features if you want to use it for Affiliate business.
* Enable Customer Rewards module if you want to use Customer Rewards.
* Enable Help Desk module if you want your users to have option to open ticket.
* Enable Warranty module if you want to manage orders that involve warranties.
* Enable Forum module if you want your users to be able to discuss and collaborate
* Once you decide which module(s) and features you want to use click Checkout button and then Confirm button to enable module(s) and features.
- Enable Webservice
* Login as admin into your PrestaShop website and navigate to Configure/Advanced Parameters/Webservice, Enable Webservice and Save.
* Click on Add new webservice key and give ALL permissions to permissions EXCEPT: warehouses, zones, warehouse_product_locations, translated_configurations, suppliers, supply_order_details, supply_order_histories, supply_order_receipt_histories, supply_order_states, supply_orders, search, messages, manufacturers, languages, image_types, images, customer_messages, customer_threads, contacts, carriers, cart_rules, carts, categories.
* Copy Webservice key and got back into your new BackOffice and navigate to Admin/Settings/Core/Platform Connection and paste webservice key under Consumer Key field and Save. This will enable products, orders and customers synchronization with BackOffice.
- Customer Support
* If you have a question, or you need help with compensation plan configuration or BackOffice configuration you can contact us in your BackOffice on Admin/Support page and open ticket or contact us on Live Chat Monday - Friday 9am-5pm EST time on same page.
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